Here are sample job advertisements for this type of role…
VUI Designer/ UX
- Produce call flows, prototypes, and conversational user interface specifications
- Self-driven in conducting voice UX research and testing efforts, speech tuning when necessary
- Analyze real usage data and provide educated voice experience optimization advice.
- Have a command of the conversational/omni channel interaction design
Qualifications:
- 5+ years of professional experience in voice/VUI Design
- Bachelor’s Degree or equivalent professional experience
- A working understanding of speech and language technologies
- Expertise in modeling state driven architecture
- Expertise in voice and DTMF grammars and Tuning.
- Experience with AVAYA, Nuance systems and their integration
- Experience with cloud technologies like Amazon Connect/Polly experience is a plus
Conversation Designer
About Def Method
We are generalist software engineering and product management consultants committed to building the best software company we can by delivering excellent results for our customers. We apply user-centered design, lean, and agile software development principles to help our customers create valuable products, and are always refining our craft.
Value prop of this role
We’re looking for an experienced Conversation Designer to join the team.
Def Method builds a range of products for our clients, varying from greenfield applications for startups to well-established products across various industries.
An estimate of how you’ll spend your time
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- Practice – 50%
- Lead the charge for the customer conversational experience and translate business needs into conversational use cases
- Iterate and experiment to create beautiful, functional and thoughtful conversational designs
- Plan, write and edit conversational dialogue plus create or enhance intent templates for multi-modal experiences
- Conduct user research (including chat log analysis, contextual interviews) to uncover user needs, pain points, and behaviors
- Problem solve, think big, and explore concepts and ideas in order to design valuable, cohesive, delightful, and empathetic user experiences.
- Lead user experience research and experimentation initiatives, partnering with Product Engineering, Data Science, and management
- Partner with the Design Team to develop new paradigms and frameworks for new interaction models involving language as interaction
- Tactical – 40%
- Facilitate product discovery and development on client projects, act as design advisor to our customers and consultants, and provide additional project support as needed
- Operations – 10%
- Represent design in sales conversations and scoping work.
- Practice – 50%
What you’ll bring:
- 3+ years of relevant conversation design work & experience, including VUI design, voice designing, UX copywriting
- Familiarity with complete UX research experience, including user research, collaborative ideation, chatbot writing, prototyping and testing
- Experience writing user interview scripts and conducting user interviews including exploratory, validation, and usability interviews.
- Your professional desire for continuous learning, a breadth of experiences, and a hunger to learn and discover new ideas, products, and processes.
- Strong, clear communication and presentation skills. You will be expected to present design strategies to your team, clients and the executive team.
- Passion for building intuitive, positive experiences for users.
- Your bias for user-centered, collaborative, lightweight process and tight feedback loops.
- Your ability to give honest, unflinching, and respectful analysis to our customers, employees, and the leadership team.
Why we love working here
- We are committed to growing together by building excellent software for customers and expanding the range of experiences and perspectives that shape our work.
- Investment in learning: one month of professional development time for courses/conference/study per year, with a generous budget.
- Great pay and benefits — comprehensive health, dental, vision, 401(k) matching, paid parental leave, even life insurance!
- Generous vacation time and minimal travel (if at all).
- Flexible work from home policy in normal times; we are currently remote through the end of 2020.
Analytical Linguist
Minimum qualifications:
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- 2 years of experience in Natural Language Processing (NLP) research or related fields.
- Experience with morphology, syntax, semantics and/or discourse.
- Experience with experimental design, research methodologies, qualitative and quantitative analysis.
Preferred qualifications:
- Independent worker with the ability to effectively operate with flexibility in a fast-paced, constantly evolving team environment.
- Team player with exceptional interpersonal skills and a solution-oriented attitude.
About the job
Analytical Linguists work across Google to drive improvements in quality, classification, information structure, and natural language understanding and generation. As an Analytical Linguist you will work both on complex projects spanning multiple products, groups, and disciplines, and on tightly focused efforts to produce specific product components or answer specific research questions. Analytical Linguists work in many different areas and arrive with a wide variety of skills—your specialization might involve natural language processing and understanding, phonology, phonetics, syntax, semantics, ontology, program management, human subject research, experimental design, statistics, corpus linguistics, large scale data acquisition, or any combination. This team is part of some of the most groundbreaking and exciting work at Google. It’s our goal to use insights from linguistics and related fields to constantly improve our products.
Understanding natural language is at the core of Google’s technologies. The Natural Language Understanding (NLU) team at Google guides, builds and innovates methodologies around semantic analysis and representation, syntactic parsing and realization, morphology and lexicon development. Our work directly impacts the Assistant, Search, Knowledge Graph and Google Translate, as well as other machine intelligence research.
You will help create the toolkits and infrastructure to build conversational voice interfaces and hybrid VUI/GUIs. You will also improve our ability to model language, infer user’s intents, have robust conversations and generate fluent responses while preparing for the next generation of machine learning and language understanding technologies.
Google aims to build products that organize the world’s information and make it universally accessible to our users. As a Analytical Linguist at Google, you could be working on new technologies, platforms, consumer facing products, and/or enterprise systems. The end goal will be to match you with the team that best aligns with your interests, experience, and where you will have the most impact.
Responsibilities
- Extend or design linguistic frameworks and semantic representations to support richer models of language use (e.g., incorporating frame semantics, the syntax/semantics interface, discourse and pragmatics, etc.).
- Work closely with engineers and researchers by providing linguistic expertise and direction for language specific NLP and/or dialogue analysis/modeling.
- Train and/or evaluate NLP or dialogue systems, identify errors/regressions and propose solutions.
- Propose and run research experiments around linguistic phenomena.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Principal Voice Designer – Alexa
- 10+ years professional experience as an interactive designer / user experience designer; experience in human computer interaction.
- 5+ years of professional experience with voice user interface (VUI) design and development.
- Understanding of speech and language technologies (speech recognition, NLU).
- Experience in leading end-to-end VUI development process.
- Experience shipping voice experiences.
- Experience creating detailed VUI specifications, user flows, wireframes, and prototypes.
- Experience writing voice prompts and prompt strategy.
- Experience using data to drive decision-making.
- Experience in user analytics, including qualitative and quantitative analysis on usage and engagement data.
- Experience mentoring junior Designers.
- Experience working across teams to synthesize feedback and input from product management, engineering, and marketing.
- Experience presenting to and influencing senior management.
- Bachelor’s Degree in Computer Science, Linguistics, Human Computer Interaction, Engineering, Cognitive Science, or a related field.
Alexa is the name of the Amazon cloud-based voice service that powers Echo devices, the pioneering Amazon AI designed around your voice. Our vision is to create a simple, fun and natural voice-based experience – to set users free by giving them frictionless access to Alexa’s wealth of information and services. We are seeking the industry’s best to help us define and build this vision. Join us, and help invent the future of everyday life. The experiences you will craft require ambitious thinking and a tireless focus on solving customer problems. You must be passionate about creating innovative experiences that can scale to hundreds of millions of customers, and insanely curious about new technology and unlocking its potential.We are looking for an entrepreneurial, creative, expert Principal VUI Designer to join our team. In this high profile role, you will help define and champion the North Star vision for Alexa, identify and build new cross-organizational products that help Alexa move towards this vision, and measure how effectively Alexa is tracking towards the North Star. You will provide best-in-class expertise in producing and finalizing VUI designs during the implementation of strategic voice products. You will collaborate with numerous product, design, user research, development, voice technology experts and other internal and executive teams to identify, define, and implement solutions to raise the bar on the Alexa customer experience, measured by an outsized impact on customers’ interest in and engagement with Alexa. Success requires understanding and navigating rapidly evolving product and technology requirements, and synthesizing complex technical capabilities into a cohesive and visionary narrative. In this role, you will be on point to drive strategic voice initiatives from definition to launch. This includes working on the initial ideation of the aspirational experience, getting buy-in, translating the vision into actionable and discrete roadmap items, and perfecting VUI designs that achieve best-in-class CX.
As a Principal VUI Designer, you will serve as a design lead on our most demanding cross functional design problems driving spoken language and multimodal interfaces for Amazon. You are proactive; you regularly find yourself in uncharted territory where the key to your success is to get ahead of the curve. You are a pragmatic visionary; you translate business needs and constraints into a simple, intuitive, customer-focused solution. You are a collaborator; you work side-by-side with engineers to bring your designs to life. Most importantly, you are an innovator; you create solutions to ambitious problems for which no interaction paradigm currently exists. You excel at conceptualizing spoken and multimodal experiences in the abstract, and driving the vision into solid design deliverables.
We are looking for a Principal VUI Designer who can:
- Contribute original thought towards a strategic vision for voice UX; follow through with process and tactics for developing, communicating, and implementing vision.
- Provide design solutions at both strategic and detailed levels on mission-critical CX.
- Inspire and mentor others on the User Experience team.
- Provide critical feedback for Voice designs across the organization.
- Collaborate with product teams to define forward-looking features.
- Present and defend long-term design vision as well as short-term design solutions to leadership
- Conduct analyses of real usage data to inform UX optimization efforts.
- Partner with the technology team to ensure we leverage the scale offered by our platform without compromising on core experiential principles.
- Partner with others in the broader design community to develop and extend the experience across the array of offerings.
- Produce and / or oversee production of user flows, wireframes, prototypes, and rigorous user interface specifications.
- Multimodal Voice Interface experience.
- Ability to prototype voice user experiences with readily available tools.
- Ability to write tools to determine patterns in usage data.
- Experience with agile/scrum.
- Relentless desire for innovation, balanced with business needs, and customer expectations.
- Unwavering attention to detail with an acute awareness that everything counts.
- Commitment to learning and expanding professional and technical knowledge.
- Creative desire to achieve the best user experience within technical constraints.
- Thought leadership in VUI design for new environments.
Sr. Linguistic Engineer
Job Summary:
- Provide linguistic expertise in the areas of phonetics, phonology, lexicography, dialectology, and NLP
- Analyze field data and bug reports
- Create and manage lexical transcriptions and related meta data
- Analyze system metrics and improve performance of lexical resources such as pronunciations as wells as morphology and part-of-speech attributes
- Design and conduct experiments for evaluating transcription quality
- Create and improve text normalization and formatting processes
- Collaborate with other linguists, data scientists, engineers, and project managers to achieve project goals
- Ability to speak and write English fluently and idiomatically
- Ability to speak and write Spanish/French fluently and idiomatically
- Experience in phonetics and phonology and other areas of linguistics, such as semantics, syntax, field work, and NLP
- Knowledge in transcription and annotation systems, such as IPA and XSAMPA
- Knowledge of prescriptive writing and punctuation conventions for at least one language
- Strong Python programming skills with knowledge of standard data structures
- Experience using Unix/Linux and shell scripting
- Excellent problem-solving and analytical skills
- Excellent team player with effective communication and interpersonal skills
- Industry or academic experience with large vocabulary speech recognition
- Experience in one or more of the following areas: machine learning, statistical modeling, deep learning
Additional Information:
Conversational AI/UX Designer
**UPDATE – Seeking experience with UX design, storyboarding, and screenwriting – 70% design/30% programming, in addition to the competencies outlined below.**
This role will be working within a broader team of conversation analysts and developers, to conceptualize the conversational experiences across modalities. This cross-functional team is responsible for applying automation and AI technologies, primarily conversational AI (chatbots), to define, design, and refine a frictionless end-to-end service and support experience for our students.
The conversation designer will need to transform user needs across critical points of the customer journey into organic and actionable solutions via conversational AI technology according to a channel agnostic framework.
Expertise will include strong contextual writing abilities, envisioning end-to-end learning experiences utilizing conversational AI as the primary interface.
This is a hands-on role that requires expert creative and conversational scripting skills that allow users to have effective and engaging conversational experiences via conversational AI design practices, tools, and technology. The contributions of this role will grow to help define and shape a new conversational design practice within Strategic Education.
Responsibilities
- Will be responsible for defining, shaping and delivering conversational AI experiences that are creative, engaging and consistent in a channel-agnostic manner to solve student needs
- Serve as the lead in the iterative ideation and design of conversational AI experiences while being mindful of how the experience will evolve over time
- Craft high-level and detailed conversational scripts, task flows, and mockups to effectively communicate chat and voice interaction and design ideas
- Spearhead copy writing of new language, rewriting existing language from FAQ and SOPs, creative conception, and overall intent library management
- Collaborate with IT development, testing and conversation analysts, and vendor partners to implement intents and the associated training phrases, entities, contexts, and business rules that define the conversation
- Engage and develop user testing scenarios for proposed and existing conversation interaction experiences to support new products or enhancements, test and learn pilots and deploy solutions at scale
- Evaluate usability and audio consistency of existing dialogue flows and recommend design changes
- Assist in the development of guidelines, best practices, and resources to assist in conversational and Voice UI design
- Ability to deliver on schedule and influence effectively to ensure alignment between operations and technology
- Collaborate with product managers, content owners, designers, researchers, and engineers across domains to assess new use cases, scenarios and prioritize strategic/tactical conversational interaction AI design opportunities
- Integrate input from users, stakeholders, and leadership to script user conversational experiences for all virtual agents
- Perform analysis of conversation paths and flows to identify opportunities and inform future designs and refine the personality and voice of the virtual agent
- Apply concepts and practices related to Natural language Processing/Understanding, sentiment analysis, Intent classification, dialogue flows, text-to-speech, and speech-to-text to conversational design process
- Immersion within the student experience to have first-hand experience of student pain points
Skills
- Ability to code in basic languages such as HTML, CSS and Javascript
- Proficiency in using MS Office and G-Suite Products
- Proficient in one or more of the Conversation/UX design tools (e.g., Botsociety, MS Visio, BotMock, UxPin, X-Mind, MockFlow, etc.)
- Utilization of one or more of the chatbot analytics tools (Dashbot, Chatbase, botanalytics, Recast.Ai)
- Design-centric: You understand design and know the difference between UX and UI (Graphical and Voice) as it pertains to a channel-agnostic experience
- Experience creating user requirements
- Experience in designing voice interaction flows
- Experience with prototyping voice user experiences
- Empathy for user experience
- Results-oriented
- Excellent writing skills for producing clean copy
- Work at a fast pace across multiple projects, while pivoting between strategy and tactical delivery, from full conversation flows down to economic word choices
- Ability to solve problems fast, while ensuring quality
- Ability to work within cross functional team and handle multiple projects following agile methodology with short deadlines
- Passion and drive to take initiative and continue to learn
- Anticipate and adapt to new and changing content and customer needs
- Working knowledge of the history and latest effective practices in content strategy and writing for conversational ai user interfaces
- Ability to justify ideas and projects in a holistic manner in regards to the needs of the user, organization, and technical constraints by using business cases, success metrics, design thinking, customer feedback, and competitive analysis
- Ability to effectively collaborate remotely with core and cross functional teams on several projects
Experience
- 1+ years of experience scripting, testing, and editing engaging voice and text-based conversational UX via chatbot framework such as DialogFlow, Amazon Lex, etc.This experience must be validated by supplying a portfolio of successful and innovative contextualized conversational design solutions, Required
- 2+ years as a UX writer and proven work experience as a content developer within a product focused UX organization, with relevant equivalent experience in Copy writing, Information Design, and/or Instructional Design, Required
- 2+ years with hands-on experience in story boarding UX flow via any of several user mapping methodologies: Empathy, Customer Journey, Experience, and Service Blueprint that communicate interaction and design ideas to ensure that knowledge and responses are delivered in a meaningful and natural format, Preferred
Education
Bachelor’s degree or higher required from an accredited institution; specialization in Human Computer Interaction (HCI), Linguistics, English, Information Sciences Human Factors, Social Sciences, and/or Public Health is preferred
Job Type: Full-time
Work Location:
- One location
- Multiple locations
Lead Designer – Conversational Commerce
Position Highlights:
- Recognized leader: Rated #1 Prepaid Wireless Provider in the U.S.
- Technology driven: Opportunity to work with state-of-the-art technology
- Teamwork: A supportive team environment that thrives on innovation.
- Culture: An entrepreneurial focus, where ownership and ingenuity are expected.
- Benefits: Excellent health benefits, Matching 401K, and education reimbursement.
What you will do:
The Lead Designer – Conversational Commerce is responsible for user experience design of initiatives impacting the conversational channels. The Lead Designer – Conversational Commerce guides, leads, and influences a team of UX/UI Designers performing complex workflow analysis, designs, and converting business objectives into detailed blueprints and requirements to be used during the implementation of new and / or improved conversational products of all company initiatives.
This role uses UX design best practices, conceptual models, personas, trends, and internal documentation standards to perform complex conversational designs (Voice, Chats, and coming voice technology trends) for company projects and initiatives. The UX Design Conversational Lead works closely with our cross-functional team of designers, architects, and content developers to draft complex interaction flows, VUI design, wireframes, interactive prototypes, and detailed design specifications for all conversational channels.
The Lead Designer – Conversational Commerce manages, mentors and trains a specialized group of Designers and uses various tools and the acquired knowledge of TracFone’s processes and systems to review any conversational channel design and design documentation produced by any UX Design team member to make sure best practices are followed.
Finally, this position plays a key role as the subject matter expert in TracFone’s conversational channels and performs a liaison function between the business side of the organization and the technical (IT) side.
Responsibilities:
Lead Design Efforts
- Lead and responsible for the UX/UI solution’s design execution and correct documentation of major conversational company initiatives typically impacting multiple processes, services and/or brands.
- Provide both technical and functional mentorship to cross-functional UX and UI Design team members.
- Provide creative and experiential leadership during the creation of conceptual diagrams, wireframes, UI mockups, prototypes, and VUI specifications.
- Regular participation in the creation of user stories, sprint planning sessions, and design reviews.
- Guide and support cross functional teams during the implementation of company initiatives.
UX/UI Design Architecture and Strategy
- Collaborate with definition of the UX solution’s design and execution strategy for major conversational company initiatives typically impacting multiple processes, services and/or brands.
- Partner with business, product and other impacting key customer experience teams to shape the vision for brand interactions that are as usable, accessible, and memorable.
- Ensure that design solutions are user-centric, cohesive, provide an exceptional holistic user experience, and achieve business goals.
- Ensure that design UX best practices in the market/industry are being used.
- Help define the conversational channels UX documentation guidelines and standards in collaboration with the UX/UI Design Architecture & Conversational channels, Sr. Manager.
Conversational User Interface and User Experience Design
- Design Voice User Interfaces (VUI) and User Experience (UX) solutions for major company projects.
- Develops high-level and detailed storyboards, mockups, and prototypes to effectively communicate voice interaction and design ideas.
- Creates voice user interface (VUI) design in collaboration with UX Designers, Product Owners and IT Dev. Define and extend voice persona for various new product areas.
- Creates guidelines, detailed requirements, and resources for third-party developers to assist in VUI design and prompt writing. Coach voice talent for persona and context, both linguistic and psychosocial.
- Uses voice user interface design best practices and guidelines along with a high level of analytical reasoning, creative problem solving, common sense, and acquired TracFone knowledge.
User Experience Research
- Partner with user researchers on discovery and usability efforts.
- Analyze market research, personas, customer feedback, site metrics, focus groups and usability findings to incorporate learnings in the design strategy and provide better experiences for TracFone brands and customer types.
- Evaluates usability and audio consistency of existing dialog flows and recommend design changes.
Management Responsibilities
- Perform ad hoc reports as well as other department workload and performance reports.
- Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, planning, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Assist in team building and growing the Conversational team’s talents.
- Identify and propose training opportunities to assure skillset is maintained up to date according to industry trends and continuously improve the department’s work quality and efficiency.
Requirements:
- BS in Industrial Engineering, Information Systems/Software Engineering/Telecommunications Engineering or Digital majors. Other Engineering disciplines may also be considered.
- BS / BA is acceptable with some research/ analytical work, conversational user interface / user experience knowledge.
- Master’s Degree in all of the above disciplines may also be considered.
- Master’s Degree in general is a plus for the position.
- 5 years of experience in designing voice applications or multimodal speech interfaces
- Successfully lead the implementation of significant conversational initiatives throughout their complete lifecycle.
- Experience in designing voice interaction flows and prototyping voice user experiences.
- Experience in working with personas to write copy in persona.
- Experience in implementing innovative, successful consumer voice experiences.
- Ability to produce precise VUI specifications.
- Demonstrated knowledge on TracFone brands, systems, and change management processes.
- Proven record of driving business results; proven ability to understand complex business logics and to deliver or propose adequate and feasible solutions.
- Proven effectiveness at mentoring / coaching other engineers.
- Demonstrated ability to work in a team to achieve goals.
- Ability to translate conceptual ideas into compelling customer experiences, flows, wireframes, and voice interaction design.
- Creative design thinking, strong analytical and problem solving skills.
- Proactive, Self-motivated with little or no supervision.
- A high level of motivation and flexibility are critical.
- Eagerness to learn and grow and desire to thrive in a fast-paced environment.
- A passion for building great user experiences, and for great design.
- Ability to communicate ideas in a professional manner to a diverse audience and constructively integrate feedback.
- Knowledge of Microsoft Office (Word, Excel, Power Point, Outlook, etc).
- Knowledge of Jira or similar issue tracking systems.
- Design principles and/or Human-Centered interaction experience.
- SQL knowledge.
- Excellent communication skills, both verbal and written, listening skills and non-verbal communication skills.
- Bilingual (English/Spanish) desired
- Must possess adequate leadership skills to lead and facilitate UX efforts.
- Demonstrated skills in effective communication, execution, innovation, and planning/priority setting.
- Ability to conduct complex and interactive workshops.