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Professional Services Manager

Tora Trading Services Ltd., New York, NY

Responsible for managing the execution and delivery of the value-added services that TORA provides to clients, including: on-boarding, STP integration and management of other special projects to support the trading and operational activities of our clients. This role will require a dynamic professional who has a strong focus on customer service, and can manage client expectations in the delivery of all committed project goals and timelines.

KEY RESPONSABILITIES

  • Become an expert in the functionality and use of the TORA OEMS and PRMS and the company’s other products and services
  • Work directly with traders, portfolio managers, back / middle office staff, brokers and other software vendors to implement solutions for our clients
  • Work closely with Sales throughout the pre- and post-sales process, including discovery, setting up bespoke solution demonstrations, and assessing implementation requirements
  • Actively manage the onboarding of new TORA clients, helping to align TORA solutions to client workflows, ensuring a smooth go-live experience
  • Working with our engineering teams, successfully define the requirements and manage the straight-through-processing of trade information from TORA to downstream systems in use by clients (integration work and ongoing change management)
  • Lead client-specific projects – including defining the requirements, creating SOW documents, and project managing until completion
  • Manage new requests for clients – from new functionality in the system to important configuration changes – within the time frames required
  • Accurately record all projects and time spent using the systems and processes
  • Actively support cross-regional initiatives for clients and the team to satisfy the company’s global goals.

QUALIFICATIONS

  • Knowledge of financial products and experience working in the electronic trading space, eg OMS, EMS, FIX connectivity
  • At least 3 years experience within the financial services industry with a solid understanding of systems, applications and programs
  • Demonstrated expertise in business analysis, project management, planning and organization
  • Excellent communication skills in English
  • Comfortable presenting to clients; skilled in listening to clients to gather requirements
  • Ability to multitask in a fast paced environment with a focus on attention to detail
  • Uses analytical skills and a strong sense of urgency to provide solutions and new ideas
  • Ability to forge strong relationships with clients, partners, and within the team
  • Bachelors degree

Operations – Securities Division Operations – Equities Trading Services Team – Analyst

Goldman Sachs, New York, NY 10282

MORE ABOUT THIS JOB

OPERATIONS
Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm’s assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.
YOUR IMPACT
Equity Derivatives Operations provides front to back post-execution support to all equity based derivative activity in North America. The Equities Trading Services has critical focus on front office day to day risk and trading issues, new issuances, client queries, corporate actions processing and strategic firm and business infrastructure projects.
Equities Trading Services acts as first point of contact for the various Equity and Equity Derivatives Trading desks, assisting in the execution of both new client and hedging activity. Our clients execute across a range of products e.g OTC and Listed Options, Securitized Issuances, Structured Derivatives, Synthetics, ETFs, and cash equity. It is our responsibility to ensure positions are booked in a timely manner and maintained accurately in our risk systems throughout the lifecycle of the product. There is a strong emphasis on knowledge and expertise, which requires that all team members be fully versed in products and systems used and how our day to day tasks impact the bottom-line of the firm.

RESPONSIBILITIES AND QUALIFICATIONS

RESPONSIBILITIES AND QUALIFICATIONS
  • Actively manage risk & P&L by providing operational support to all equity front office personnel
  • Assist with and perform allocation of a high number of OTC trades across a number of flows & resolution of any resulting economic breaks
  • Efficiently handle incoming queries from trading desks, sales, external clients & other internal federation teams (Technology, Compliance, Legal, Controllers, etc.)
  • Perform trade and risk reconciliation and monitor controls around the different business supported, particularly around Corporate Actions
  • Owning and liaising with other teams within GS to ensure timely resolution of queries, seeing operational issues through to resolution by connection with various stakeholder across multiple locations
COMPETENCIES
  • Functional Expertise – Keeps up-to-date with emerging business, economic, and market trends. Product knowledge, ideally of derivatives in general, equity in particular
  • Technical Skills – Demonstrates strong technical skills required for the role, strong attention to detail, takes initiative to broaden his/her knowledge and demonstrates appropriate financial/analytical skills
  • Drive and Motivation – Successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely toward extremely challenging goals and persists in the face of obstacles or setbacks
  • Client and Business Focus – Effectively handles difficult requests, builds trusting, long-term relationships with internal and external clients, helps the client to identify/define needs and manages stakeholder’s expectations
  • Teamwork – Gives evidence of being a strong team player, collaborates with others within and across teams, encourages other team members to participate and contribute and acknowledges others’ contributions
  • Communication Skills – Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others
  • Judgement and Problem solving – Thinks ahead, anticipates questions, plans for contingencies, finds alternative solutions and identifies clear objectives. Sees the big picture and effectively analyses complex issues. Strong ability to effectively multi-task and prioritize various deliverables
  • Creativity/Innovation – Looks for new ways to improve current processes and develop creative solutions that are grounded in reality and have practical value
  • Influencing Outcomes – Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others’ opinions and presents persuasive recommendations
BASIC SKILLS & EXPERIENCE WE’RE LOOKING FOR
  • Bachelor’s degree with a minimum of two years of experience in Financial services
  • Ability to demonstrate a sound of understanding of a range of Equity Derivative products as well as Cash Securities. Strong Team-working skills – for working with both internal departments in New York and globally
  • Track record in the development of client relationships and key stakeholders, both internally and externally
  • Ability to gain a strong understanding of the business and work with Marketing, Structuring, Trading and Sales desks
  • Excellent communication and interpersonal skills
  • Ability to thrive under pressure
  • Strong leadership skills essential – this role will require a self-starter who can manage competing deadlines and can prioritize appropriately

ABOUT GOLDMAN SACHS

The Goldman Sachs Group, Inc. is a leading global investment banking, securities and investment management firm that provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial institutions, governments and individuals. Founded in 1869, the firm is headquartered in New York and maintains offices in all major financial centers around the world.

Trading/Client Service Associate

Ascendo Resources, New York, NY
$90,000 – $100,000 a year
Desired:Bilingual, FINRA License

Our client is a Global Financial Services Firm; they are currently recruiting for a Senior Registered client service associate who has trading capabilities. This is a key position and you must speak either Spanish and or Portuguese. This will support a team of Financial Advisor’s and the trading functions of their book of business

Job Responsibilities:

  • Provide back up support to the trading desk when required
  • Execute all equities, options and FX trades
  • Balance client portfolios
  • Communicate all orders executed on a timely manner
  • Work closely with the branch operations team and bank service desks on resolving client inquiries
  • Market research on behalf of clients and also advisors
  • Interface with branch management team as required

Requirements:

  • 5 years minimum experience in financial service industry
  • At least 3 years in a trading capacity
  • Strong knowledge of lending products
  • Strong communication skills (verbal and written)
  • Ability to multi-task in a highly visible fast-paced and team-oriented environment
  • Ability to exercise good judgment by recognizing urgency and prioritizing accordingly
  • High degree of confidentiality and latitude
  • Able to work independently with strong administrative and problem solving skills
  • Series 7 and ideally 66 is required for this position
  • Must read, speak and write Spanish and English (and or Portuguese)

Job Type: Full-time

Salary: $90,000.00 to $100,000.00 /year

Experience:

  • trading: 3 years (Required)

License:

  • Series 7 License (Required)