Here are sample job advertisements for this type of role:
Investigate bugs
- Identify an issue’s root cause
- Describe an issue’s symptoms
- Quantify an issue’s scope and severity
Help developers use our products
- Customer-first attitude with a strong sense of empathy
- Familiarity with modern web services and APIs
- Analytical and data oriented approach to problem-solving
- Impeccable written communication skills
Lead projects
- Work with other TSEs and colleagues from other functions to help Support reach its goals
- Improve Support’s tools and public-facing resources to keep us a nimble, scalable team
What excites us…
- Experience reading or writing code in a few different languages, or deep familiarity with one
- Familiarity with modern web services and APIs
- An affinity for learning new languages and technologies
- A thoughtful and friendly communication style
- The ability to work with a high degree of autonomy
- Previous experience working with financial data, or an interest to learn
- BS in Engineering, Computer Science, or related field
- Experience providing technical customer support
- Strong problem solving and analytical skills
- Proven ability to troubleshoot and identify the root cause of issues, drive improvements, and implement preventive measures
- Ability to manage multiple high-priority tasks simultaneously
- Ability to work independently with limited supervision
- Ability to lead complex technical discussions with a variety of groups including software engineers, hardware engineers, technicians, and operators
- Knowledge and/or working experience with relational database management systems (MySQL, Oracle, etc.)
- Knowledge and/or working experience with Linux (RHEL, Ubuntu)
The scope of Amazon Robotics (AR) is expanding to include support of exciting new robotics technology being developed by teams across Amazon. A group of experienced and entrepreneurial minded Engineers and Support Managers is being assembled to create the new Emerging Technology Services (ETS) Team that will partner with product development teams, operations leaders, and maintenance teams to support advanced robotics technology across Amazon’s fulfillment network.
In this role on the ETS team, you will work directly with hardware engineers, regional support managers, operations leaders, and site-level maintenance teams to maximize the performance of advanced robotics systems. You will develop deep technical and functional subject matter expertise that will enable you to work directly with our fulfillment center operators and maintenance teams to solve complex and time-sensitive problems.
In this role you will manage problems escalated from sites, develop metrics and software tools to proactively monitor system performance, push threshold-based alerts, and produce daily, weekly, and monthly reports. You will also develop and implement standard operating procedures and feedback mechanisms that ensure the ETS team is constantly gathering customer feedback and using that feedback to improve service. You are expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required.
Job Responsibilities:
- Develop metrics and tools to proactively monitor system performance, push alerts, and to provide daily, weekly, and monthly reports
- Proactively detect and resolve issues through the use of monitoring systems and alerts
- Develop and implement standard operating procedures and customer feedback mechanisms
- Actively seek solutions to customer needs and propose solutions based on customer feedback
- Develop and implement problem management procedures including escalation paths for technical and operational issues
- Lead problem management, root cause analysis, and preventative measure ideation
- Develop command-line and SQL scripts for use by support teams
- Build an effective working relationship with operations and maintenance partners
- Provide requirements and “voice of the customer” feedback to development and support teams
- Knowledge and/or working experience with networking and product IT
- Familiarity with AWS or other cloud technologies
- Demonstrated experience in one or more of the following additional areas: Coding Languages (Java, C++) or Networking Technologies (TCP/IP, DNS)
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
Learn what keeps Kapsch “always one step ahead” in people and technology by visiting our website https://www.kapsch.net/us/ktc
Responsibilities:
As a Technical Support Engineer, Technical Lead you will have the privilege to oversee an agile support team focused on technical issues during operations and maintenance. You will lead a team of software engineers and provide guidance on: solution design, supervision of building internal tools, testing and implementation of changes to production. The right person should be hands on having experience in debugging production software issues, ability to develop and review scripts to improve, automate and streamline our software operations and is knowledgeable in software release process. You will be actively engaged in post implementation review and provide feedback and expertise in development of action plans for corrective actions necessary.
What’s in it for you?
- Solving complex problems that improve daily the lives of people around the world
- Opportunity to work with cutting edge technologies in a high-growth industry
- Career growth and stability
- Casual work environment with flexible work hours
- Full benefits package including paid time off, 401(k) and a no-cost medical insurance option for employee and eligible dependents
What we are looking for:
- Lead technical consulting and be the liaison between Design and Build team, project management team and software engineering support team on all support and maintenance issues including software deployment, software performance and system reliability.
- Perform administrative tasks like team evaluation, task management, review Jira tickets and ensure process oversight.
- Serve as escalation resource between Technical Operations and Systems Engineering, handling technical issues which may require further investigation and consultation with other teams within the company.
- Assisting in establishing standard processes for diagnosing, tracking and escalating issues.
- Provide technical expertise and leadership to support teams in the analysis, design, test and support of tolling business applications.
- Establish and coordinate software maintenance activities across different regions.
- Proactively identify incidents and implement solutions to detect and prevent outages.
- Identify conflicting business practices and integration issues, suggesting alternative solutions
- Perform planned and emergency maintenance tasks, including software upgrades and patches.
- Debugging custom code (C/C++, Java, Python, HTML5, BASH).
- Troubleshooting and resolving issues in development, pre-production and production environments.
Our top Candidates will have:
- Bachelor’s or Master’s degree in computer science, engineering information systems or related field.
- Minimum 5 years of experience as a software engineer and at least 3 years of management level responsibility leading a team.
- Understanding of ITIL processes and their implementation.
- Solid teamwork and interpersonal skills; ability to work well on cross-functional project teams and foster team commitment to tasks.
- 3+ years of Linux usage in server/application management and deployment experience.
- 3+ years’ experience with scripting, including bash or python.
- Knowledge of relational databases Oracle/PL SQL.
- Experience with system monitoring tools and configuration management tools such as Nagios, Cherwell or Jenkins.
- Intermediate to advanced level understanding on networking basics, OSI model and networking protocols.
- Intermediate to advanced level understanding of middle ware(Java) and data representation technologies(XML).
- Experience in 24×7 production operations, preferably supporting a highly available environment
- Debugging and troubleshooting skills, with an enthusiastic attitude to support and resolve customer problems.
- Proven ability to research, evaluate, and select products/tools needed to meet business requirements.
- Strong verbal and written communication skills, with an ability to express complex technical concepts in business terms
- Strong analytical, problem-solving, and conceptual skills.
- Must be proactive, detail-oriented, and team-oriented with excellent documentation and communication skills.
Talis Clinical, LLC provides health technology supporting clinicians to impact patient safety and improve outcomes. The team at Talis Clinical is committed to developing technologies that provideenhanced safety and mitigation of adverse clinical events, while providing an intuitive, productive user experience.
We area fast pacedorganization with a culture orientated toward higher purpose outcomes and principles. This will be the most meaningful work you can do.
Status
Full-Time, On-site
Responsibilities
- Provide technical support related to Talis Clinical’s software and hardware solutions in a professional and courteous manner; effectivelycommunicate with Clinicians and Clinical Engineering to facilitate resolutions of theirneeds
- Identify, analyze, and document problems with program function, output, online screen, or content
- Document software defectsand customer problems, using CRM and MS Team Foundation Server, and report defects to software developers
- Ensure Talis productsmeet the established standards of quality including reliability, usability, and performance
- Track and report against established QA metrics
- Test system modifications to prepare for implementation
- Monitor bug resolution efforts and track successes
- Support holistic testing efforts for multiple projects and software releases, including integration, system, regression, performance and user acceptance testing
- Support installations and implementations, to include on-site client activities.
- Develop training materials for end users including FAQ’s, training manuals, and tutorials
- On call coverage as assigned, weekends and overnight
- Other duties as assigned
Preferred Experience
- 1-3 years internship, co-op, project, or work experience
- Strong computer, application, andnetwork troubleshooting skills
- Strong communication and interpersonal skills; ability to respond effectively to all levelsof end users
- Experience in diagnosing and resolving problems tocompletion
- Experience in a health care environment a plus
- Knowledge of operating room medicaldevices, procedures, and workflowa plus
Other Requirements
- Able to lift upto 25 pounds
- Able to travel to client site if needed
Required Attributes
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Speaking — Talking to others to convey information effectively
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Education
- Bachelor’s Degreerequired, with preference in Engineering
Annual Salary Range / Benefits
- Please provide salary requirements with resume
- Major Health-Dental-Vision Insurance, 401K matching, Short Term Disability
- Great development environment
Location
650 Mondial Parkway, Streetsboro, OH 44241
Job Type: Full-time
Education:
- Bachelor’s (Required)
Work authorization:
- United States (Required)
Required travel:
- 25% (Required)