Sales Operations

The Sales Operations Manager will work closely with Sales, Sales Training, and Marketing to support the Sales Team and facilitate all sales operations-related activities to help meet business objectives.

Essential Duties and responsibilities

• Work with Internal and External partners to build best in class analytical and CRM sales tools.
• Manage the CRM tools and other Sales Operations field tools including being the primary liaison with vendors and the subject matter expert for questions from the field-based team members.
• Responsible for leading Fleet Management by developing, monitoring and refining all fleet operations.
• Work closely with Sales Training on the development and roll-out of educational materials, sales reports and new systems.
• Partner with the US Sales Leadership Team in preparation and review of Key Performance metrics, Business plans, Quarterly Business Reviews, Customer presentations
• Proactively identify opportunities for improvement in the Sales process. Work closely with the field to identify the opportunities, develop an action plan, monitor execution and report out performance.
• Drive the reporting process to provide accurate and timely reports to the field team and address specific questions in an effective manner.
• Manage the development process of key sales force effectiveness metrics to be shared internally with the Sales organization and the Zogenix executive team
• Work directly with Sales Leadership and field personnel in providing professional and timely sale operational support.
• Ensure adherence to equipment, travel & expense policies and compliance with Sunshine Act Reporting.
• Responsible for proper SOP documentation related to duties and responsibilities within the operations and support teams.
• Lead any special projects with the goal of improving sales productivity

Core Competencies, Knowledge and Skill Requirements

• PC literacy required; MSOffice skills (Outlook, Word, Excel, PowerPoint)

Communication & Interpersonal Skills

• Excellent verbal and written communication skills
• Ability to effectively collaborate in a dynamic environment
• Comfortable in a fast-paced small company environment with minimal direction and able to adjust workload based upon changing priorities.
• Demonstrated ability to work well within a matrix environment, and aptitude in establishing and maintaining relationships across the organization.
• Proven project management skills to execute multiple projects with tight deadlines, including attention to detail and follow-through

REQUIREMENTS

Education

• Bachelor’s Degree

Experience

• A BA/BS and at least 5 years’ sales operations or related experience in the pharmaceutical/biotechnology industries.
• Biotech and/or pharmaceutical launch experience in US market is required.
• Demonstrated ability to manage vendors and service levels.

Help drive CrossBorder Solutions’ growth as part of the Sales team!

Who We Are:

CrossBorder Solutions is the global leader in technology-driven tax solutions for corporations. The Company’s AI driven; cloud-based tax technology solutions help tax departments navigate the increasingly complex global landscape. CrossBorder Solutions has created Fiona – the world’s most advanced AI tax expert – as human based approaches to tax compliance are stuck in the past. The Company is a hyper-growth start-up and has experienced over 200% year-over-year growth since its inception. The Company has just completed a $40 million Series B investment led by Insight Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies that are driving transformative change in their industries.

What You Will Do:

As the VP, Sales Operations you will be an integral part of the business and sales leadership team, tasked with bringing a data-driven framework to help guide the direction of our organization. You will do this by leading an experienced team in implementing the sales strategy, building and maintaining the infrastructure, and overseeing the analytics and optimization of the team’s performance. You will work to create alignment and implement various strategies to drive revenue at a rapidly growing SaaS company.

As the “go to” for sales you will be a core part of the Sales Leadership team, tasked with driving productivity in sales to its highest potential.

Here are some specifics:

• Work alongside the VP of Sales to establish and maintain scalable processes within the sales and customer lifecycle in order to maximize revenue growth
• Drive continuous improvement with our sales processes to optimize product and brand visibility
• Coordinate, produce, and work with Sales and Management to ensure delivery of excellent proposals
• Maintain reporting to track all key sales metrics and ensure the integrity of data
• Manage/support the Customer Relationship Management (CRM) system and data
• Serve as a subject-matter expert and a key point of contact on tools and processes within for the sales teams
• Partner with Company Management to ensure business objectives are furthered by our sales operations and sales processes
• Support leadership in understanding of pipeline, forecasts, retention, and other KPIs while bringing best in class sales strategy and planning techniques to support leadership in maximizing sales
• Deliver and execute on strategic projects
• Lead a team of Operations Associates

What You Will Need to Succeed:

• Bachelor’s Degree preferred
• 6-8 years of Business Operations, Sales Operations and/or Finance experience
• Proven track record of success in a sales capacity
• Demonstrated ability to use reporting and decision-making skills to offer options and resolve problems in a variety of contexts
• Previous senior level experience leading a large sales team
• Self-motivated and able to work in a deadline-driven environment
• Excellent communication skills, both written and verbal
• Strong leadership and people management experience
• Experience within highly cross-functional, fast-moving, entrepreneurial environments
• Proficient in Microsoft Excel and Word

What’s in it For You:

• Great team culture
• Competitive Pay and Benefits;
• Unparalleled experience as part of one of the most advanced teams in the world, with opportunities to be recognized and to build valuable skills and grow your career.

CrossBorder Solutions is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.

Qualified candidates must be legally authorized to work in the United States on a full-time basis as we do not provide sponsorship for employment visa status for this position.