Here are sample job advertisements for retail operations roles…
Warby Parker is on the lookout for a nimble, experienced operations leader to optimize the customer experience across our growing fleet of retail stores. The Director of Retail Operations will develop and implement processes and systems that will help us deliver exceptional customer service in a dynamic, high-growth environment. Our ideal candidate works with a strategic mindset but is always willing to jump in with hands-on support as needed. If this sounds like your kind of gig, read on!
What you’ll do:
- Manage daily retail operations while keeping an eye out for new strategies, tools, and processes that will help us effectively increase our retail business
- Partner with the Communications team to create and distribute clear and actionable communications for our store teams
- Oversee all relevant systems and tools, from labor scheduling and workforce management to point-of-sale reporting
- Set budgets at the store level and optimize store processes to maintain profitability levels at each store (including payroll allocation)
- Partner with the Store Development and Real Estate teams, as well as other company leaders, to oversee project management for all new store openings
- Manage relationships with product teams to design innovative and efficient tools, systems, and technology that help us create amazing customer experiences
- Partner with cross-functional business partners to assess project needs and strategize how to drive those projects to completion
- Build strong relationships with field managers to address concerns, create solutions, and constantly improve our in-store management experience
- Lead and develop a team of 3–5 direct reports, build team camaraderie, and prioritize individual development needs
- Create and maintain all policies, procedures, and any relevant field documents
Who you are:
- Backed by 5 years of experience in retail operations, including time spent in supply vendor management
- A leader with a track record of building high-performing and highly engaged teams
- A process-focused project manager who’s eager to collaborate with your team
- Equipped with strong communication and relationship-building skills
- Tech-savvy and comfortable using technology daily in your work (extra credit if you’re a pro at G Suite!)
- Curious and willing to challenge existing processes in the spirit of constant improvement
- Highly motivated and ready to work in a fast-paced, ever-changing environment
- Driven to build an exceptional customer service operation
About us:
Warby Parker was founded in 2010 with a lofty objective: to offer designer eyewear at a revolutionary price while leading the way for socially conscious businesses. By circumventing traditional channels and designing our frames in house, we’re able to offer insanely high-quality eyewear at decidedly non-insane prices (i.e., from $95 with prescription lenses—a fraction of the going price!).
In the last eight years, we’ve grown to over 60 retail locations in the U.S. and Canada, opened our first optical lab in upstate New York, and launched two of our own iOS apps. And for three years running, Fast Company has named us one of the world’s most innovative companies.
We also hold ourselves to the highest standards of social and environmental responsibility. This means lots of different things, like operating carbon-neutrally and distributing a pair of glasses to someone in need for every pair we sell. (We’re big believers that businesses can scale and be profitable while doing good in the world.)
Of course, all work and no play makes an extremely dull office, and no one likes an extremely dull office. (We sure don’t.) As an employee at Warby Parker, you can look forward to company outings, guest speakers, volunteering opportunities, and other brain- (and/or taste-bud-) stimulating activities. It also doesn’t hurt that our team is just great company.
Some benefits and perks of working at Warby Parker:
- Health, vision, and dental insurance
- Flexible “My Time” vacation policy
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Cell phone plan reimbursement
- A health-and-wellness stipend
- Free eyewear (plus discounts for friends and family)
- And more (just ask!)
The Operations Manager is responsible for the implementation, oversight and continuous improvement of standard processes and procedures related to the retail boutiques and Wholesale shop in shops throughout the Region. This role’s main objective is to support the business by ensuring operational excellence.
Partnership
- Maintaining and updating Store Operations Manual, in partnership with Controller
- Partnership with Kering Internal Audit department
- – Train new store managers on Retail Operational Excellence
- Liaison for LPI Loss Presentation, external team to ensure best experience
- Maintain and utilize WW Retail Operations store visit checklist during quarterly rotations
- Analyze and amend practice and procedure to support the business based upon metrics
- Responsible for partnering closely with all operations associates in retail boutiques
- Support Finance team as needed in reference to Accounts Payable and Receivable inquiries
Point of Sale
- Own, oversee and maintain Point of Sale software (X Store & JDA) for general trouble shooting
- Train new store managers on the consistent and best practices within POS & stock system
- Utilize POS software to support Retail Director, Store Managers and Corporate partners on analyzing business
- Monthly Audit Reports: Checking for discounts, register transactions, negative on-hands, price overrides, etc.; partner with Store Manager for validation
- Weekly Audit Reports: Checking for still-open consignments; resolving with PR & retail stores
- Review, improve and roll-out more condense training guides
Inventory Management
– – Update & maintain knowledge of inventory levels in NJ warehouse
– – Monthly cycle counts schedule and follow-up on findings
- Conduct and oversee semi-annual and annual inventories for retail stores
- Overseeing day-to-day initiatives to maintain inventory integrity (i.e. cycle counts of merchandise; oversight of items on loan; inventory adjustments, etc.)
- Travel to retail boutiques to partake in inventories, as well as conduct random audits
- Manage & coordinate inter-departmental transactions with wholesale division
- Partner with Bespoke Director and Store Managers on MTM delivery flow; in addition to any ticketing issues
– – Damages: Review product in NJ warehouse to determine next steps, quarterly
Store Planning & Maintenance (Facilities)
- Work closely with ERI and HQ on all construction needs and projects
- Own and plan for boutique openings, closings, renovations, etc.
- Responsible for repairs within the boutiques, by partnering with Operations Support in-network and third party vendors
- Ensure an elevated and consistent customer experience with supplies including, but not limited to beverages, paper goods, etc.
Cost Controlling
- – Continuously monitor and improve ways of working for optimal efficiency and cost effectiveness; inclusive vendor management (i.e. Staples, Uline, etc.)
- – Ensure strong partnership with Controller and Store Managers to align on budget and monitoring expenses
Tailors
- – Monitor and own work flow of alterations throughout US retail network
- – Monitor usage of external vendors utilized by US retail network to ensure cost effectiveness
Uniforms
- Owner of uniforms for US stores, oversee in-network Operations Support point of contact
- Maintain status and update of pending pieces
- Research more efficient way of working internationally
Logistics
– – Storage: Ownership and partnership of external storage and/or NJ warehouse
- Liaison with warehouse representatives in New Jersey, Penne and Switzerland
- DHL: Ensure foreign shipments are seamless through carrier representatives
- Forwarded proof of delivery and tracking numbers to customers buying offices and stores
- Requisition and store shipping materials and supplies to maintain inventory of stock
- Keep cognizant of shipping costs and try to maintain the most cost effective methods of outgoing shipments
- Attention to Detail
- Organized
- Task Orientated
- Thorough
- Independent Self-Starter
- Ability to Follow-Through on a Process from Start to Finish
- Ability to identify areas of opportunity
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.
If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!
Position Overview:
The Senior Director, US Retail Operations, will serve as a key member of the US Retail Operations and act as a strategic partner to senior management. The successful candidate will be a strategic and hands-on leader who will champion and supervise efforts to equip stores with modern and efficient processes and applications.This position will interface directly with field and corporate leaders.
Main Responsibilities include but are not limited to:
- Supervise and manage the US field operations, store systems and omni-channel operations teams
- Develop cross functional partnerships with field leaders and corporate partners to advance our roadmap to modernize and optimize store & omni-channel operations
- Work closely with Payroll and Retail Communication teams to ensure alignment in strategy and actions
Field operations
- Align and optimize standards of operations and efficiency across US stores
- Drive store operational efficiency roadmap identifying, with cross functional partners, initiatives to run our stores more efficiently and with a more modern approach (i.e. licensee carton receiving, automating reporting, store standards, technology in store…) and supervise their implementation
- Continuously improve standards of operations and P&P in partnership with field teams and channel leadership
- Lead the US field ops team and ensure the team adequately allocate their time between store visits, field support and project management/office time
- Ensure successful planning and execution for new store openings, relocations and closings
- Partner with Bunzl and procurement to drive store supplies optimization (budget control, freight reduction, order cadence…)
- Prepare stores to ensure successful physical inventories
Store systems
- Build and lead the team to support stores and field teams with store applications and systems
- Lead and supervise, in partnership with IT, Mobile POS roll out in Outlet and define the roadmap for future enhancements and, but not only, future roll out strategy for Full Price stores
- Partner with cross functional teams to advance our device strategy roadmap
- Equip our stores with modern and efficient applications (i.e. new payment solutions, VOIP)
- Partner with IT to upgrade our store systems infrastructure (i.e. network bandwidth, computers, IPADs)
- Partner with IT to build efficient processes to actively support stores when system issues arise
Omni-channel operations
- Define and recruit the right team organization to support omni channel operations
- Develop a plan to optimize omni channel sales and drive its execution (i.e. SOF + C&C store capacity, cancel rates, SLA compliance)
- Build processes for day-to-day management of the Active Omni platform and define, in partnership with IT, roadmap of future enhancements
- Supervise the Ecom operations activities (fraud, packaging, deliveries) and define a roadmap to elevate our standards and innovate in partnership with external vendors
- Partner on cross functional Ecom logistic projects (i.e. East Coast DC or other)
Qualifications:
- Bachelor’s Degree required
- 10+ years of experience in a leadership role in Retail operations including store management experience, preferably in a high-volume complex environment
- Demonstrated abilities to manage projects, preferably on the retail applications side
- Experience in omni-channel operations
- Experience managing a remote team is a plus
- Strong quantitative, analytical skills with attention to detail and accuracy
- Strong communication, critical-thinking, and presentation skills; including the ability to provide written and verbal direction effectively
- Must be a team player
- Well organized with an ability to manage multiple projects with strict deadlines
We are an Equal Opportunity Employer M/D/F/V