Here are sample job advertisements for these types of roles…

Relocation Team Manager

Searching for a new position with an innovative company? Want to join a line a business that is growing and get in at the ground floor? Passionate about assisting relocating employees settle in in New York? Dwellworks has the job for you! We are searching for a Relocation Director to head up our operations in New York. With our office located across from Union Square, we are conveniently located for any commuter.

OUR POSITION IN A NUTSHELL

The Relocation Team Manager is responsible for providing leadership and direction to the operations team while supporting client relationships and implementations. The ideal candidate will have experience within the real estate/relocation industry, management of a team, and managing to a budget.

WHAT YOU WILL ACCOMPLISH

Team Management (50%)

Oversee the day to day activities of staff – experience managers (EM) and administrative team
Mentor team and identify strengths and development opportunities through informal and formal performance reviews
Manage time off requests and work from home days
Work with management to establish strategic staffing plan and hire, onboard, and train new team members

Partnering with other Operations Teams (30%)

Work with Dwellworks Destination Services (DS) team (VP, Directors, and Program Managers) to deliver services to client scope and modify as necessary
Assess, modify and set-up systems internally to meet the needs of DS as well as non-DS clients and customers.
Work with Property Advisors and other team members in other locations to share best practices and standardize practices when possible

Managing the Business (20%)

Assist team with service break resolution including communication with client and escalations
Drive resolution of client issues through identification of issues and develop solutions to solve
Weekly meetings with VP Global Real Estate and other management team members to discuss current challenges, wins or roadblocks and utilize these feedback meetings to develop and implement new strategies
Oversee preparation and verify accuracy of data about business performance and agent metrics
Partner with accounting team to understanding client billing requirements, agent payments and invoices
Verify any changes, disputes with hours to be paid, commission amounts and invoices

WHAT WE’RE LOOKING FOR

Your Experience & Education (Required)

5+ years of experience in customer service
Experience with people management
Understand performance metrics and measures

Your Experience & Education (Preferred)

Bachelor’s degree in related field
Experience within relocation and/or real estate industry

Your Additional Skills and Abilities

Ability to multitask and prioritize
Excellent communication skills (both verbal and written)
Attention to detail and strong organization skills

WHO WE ARE

Our Team
The Dwellworks experience is driven with passion, hard work and integrity. We search for the team players, the go-getters, and the innovators who are hungry to learn. Best of all, we promote a relaxed, well-rounded environment where associates are empowered and appreciated at all levels of the organization. Here at Dwellworks, we want you to succeed, we want you to grow, and we want you to thrive! Headquartered in the heart of downtown Cleveland, we have expanded our footprint throughout twelve global office locations.

Job Type: Full-time

Experience:

Real estate or relocation industry: 1 year (Preferred)
Customer services: 1 year (Preferred)
Team management: 2 years (Preferred)

Agent, Relocation

Overland, Pacific & Cutler, Inc.

–

Long Beach, CA

Overland, Pacific & Cutler, LLC. is a dynamic, professional real estate services firm that provides a full complement of land and right of way services, including real estate appraisal, acquisition, relocation, and program management to a public agency and private developer clientele. Our clients include departments of transportation, housing authorities and city and county agencies. Currently, OPC is expanding its services, and we have opportunities available for an Agent in the above stated office.

Every employee of OPC should continually strive to deliver exceptional service to our clients, claimants, property owners, subconsultants, co-workers and everyone with whom we come into contact. OPC represents teamwork, communication, accountability, and respect – this is our public image. The goal of OPC is to solidify and grow our client base through the cooperative efforts of employees at all levels. To help us achieve this goal, we promote continuing professional development to serve the needs of our employees and the growth we are building together. By working together, increasing efficiencies and focusing on quality and profitability, we will prosper in any economic environment.
“Enhancing Lives Through Infrastructure”

ESSENTIAL FUNCTIONS:

Responsible for delivering high quality relocation assistance services to a diverse clientele.
Responsible for successfully relocating residential tenants (owner and tenant occupants), commercial businesses, farms, and non-profit organizations dependent on project scope.
Interviews displacees to establish relocation needs and special requirements. Interviews frequently take place in the displacees home or at their business location.
Provides clear explanations of relocation program, benefits and processes; prepares and distributes required notices.
Provides ongoing advisory assistance to minimize hardship for the displacees.
Calculates and determines eligibility for benefits; prepares claim forms; processes payments through the displacing entity.
Conducts property searches for replacement housing or business sites; coordinates the moving process.
Maintains complete and accurate case files, pursuant to OPC policies and project specific requirements.
Negotiates independently with property owners, mortgage holders, corporations, executers, or their attorneys or representatives to obtain rights of way for projects, either private or public, by fee purchases, dedication or stipulation.
Investigates and negotiates with property owners or their agents in matters relating to purchase, lease or disposal of real property.
Analyzes and interprets detailed appraisals for use in negotiated acquisitions, sales, leases or condemnation suits.
Resolves escrow closing issues with property owners, agencies, and escrow holders.
Examines and interprets title reports and various recorded real estate documents to secure clear title for the agency/project.
Prepares and coordinates the preparation of deeds, re-conveyances, agreements, maps and other documents involving property rights.
Verifies boundary descriptions, preliminary right-of-way limits, and other project factors utilizing title reports, site surveys, and engineering drawings.
Updates and closes case files continually and in an accurate manner.
Prepares reports and recommendations as directed by project manager.
Performs other related duties as required.
Demonstrates compliance with procedures and policies as established for the job.
Reports to, seeks advice and coordinates with project manager and/or supervisor.
Maintains complete and accurate files, as appropriate, pursuant to OPC and project specific requirements.
Adheres to mission statement, OPC policies and procedures, employee handbook, and safety manual.
Works efficiently to maximize productivity, quality and service.
Responsible for completing assignments within allotted time, and to report exceptions to manager.
Maintains confidentiality and adheres to confidentiality agreements.
Works with project manager to communicate with client.
Works cooperatively with other agents in maximizing efficiency by limiting unnecessary travel, regardless of project assignment.
Uses current forms, manuals training and guidelines to promote professionalism.
Keeps commitments.
Attends scheduled meetings and is timely with follow-up from meetings.

KNOWLEDGE, SKILLS, AND ABILITITES:

Intermediate level of: Microsoft applications, word processing, spreadsheets, internet software, e-mail.
SharePoint experience desired
Bilingual in Spanish and/or Chinese is Preferred

QUALIFICATIONS:

Real Estate Experience Desired

Disclaimer

OPC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact Human Resources Representative at recruiting@opcservices.com

Housing Relocation Specialist

Children’s Rescue Fund

–

Manhattan, NY

Assist homeless families with relocation into permanent housing. Identify, research, and disseminate information on, and making use of, housing resources; and facilitate a smooth transition for families who are relocated.

PRIMARY RESPONSIBILITIES:

1. Utilizing the Department of Homeless Services (DHS) – Client Assistance and Re-housing Enterprise System (CARES) complete families intake assessment, service plan/independent living plan, housing, next step conferences/transfers, incident reports, progress notes, etc.

2. Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES), review accessible information from Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc.

3. Utilizing the DHS Client Assistance and Re-housing Enterprise System (CARES) ensure that all information is updated in system in a timely fashion as required by DHS.

4. Initiate, develop and maintain relationships with housing resources and advocacy groups such as NYCHA, HPD, Section 8, Supportive Housing and other organizations to share information on current and future housing resources and to assure that clients transition to permanent housing and reduce the length of time families are homeless.

5. In collaboration with Relocation Support Program staff, coordinate and conduct Housing Empowerment Workshops to empower residents in their search for permanent housing and to provide information on housing.

6. Monitor the submission and processing of clients’ housing applications to ensure clients’ timely access to all appropriate housing options.

7. Research housing resources to increase clients’ housing options. Assess clients’ housing history and other relevant factors in order to assist caseworkers in the development of individual service plans.

8. Ensure the timely collection, preparation and analysis of re-housing information to generate routine and as-needed reports, to evaluate program performance and to facilitate short and long-term planning for both individual clients and for re-housing services.

9. Guide and prepare clients for interviews with landlords, building managers and tenant groups to ensure that they are able to represent their interests in the search for permanent housing. Assist clients in viewing and inspecting available housing, both public and private, to ensure they are relocated to appropriate and code-compliant housing.

10. Advocate for and assist clients to obtain rent monies, leases and furniture grants, link with Lend-A-Hand, and to monitor apartment repairs in process in order to expedite clients’ move to permanent housing.

11. Facilitate additional groups, as designated, to address family issues, enhance life skills, and assist families in achieving self-sufficiency and a successful transition to permanent housing.

12. Perform other duties and special projects as required including serving on-call for a one-week period each quarter.

13. Assist in transferring clients in and out of the program, when required.

SECONDARY RESPONSIBILITIES:

1. Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings and the development of policies and procedures.

2. Participate in training and staff-development activities to acquire and maintain both interpersonal and operational skills necessary for successful job performance.

PRINCIPAL RELATIONSHIPS:

Regular contact with staff and volunteers working within Department to provide and obtain information.

Frequent contacts with outside agencies including government agencies and housing resource and advocacy groups to facilitate the process of clients securing permanent housing.

MINIMUM QUALIFICATIONS:

Education: One year of college required.

Experience: A minimum of one-year experience related to housing for homeless or low-income populations required. Experience in-group facilitation, housing advocacy, working with the homeless population and casework is preferred.

Related Skills: Knowledge of housing issues is essential. Knowledge of building codes, tenant and landlord laws are desirable. Strong written and oral communication skills. Effective interpersonal skills to interact with clients, external partners, agencies and others to assure clients’ housing needs are met. Ability to work independently with minimum supervision. Knowledge of office systems including databases; MS-Office preferred.

Other Requirements (including Physical Demands)

Travel within New York City required.

Positions are located in Manhattan at East 28th Street and in the Bronx…please note which location you are interest in working at.

Onsite Relocation Coordinator

Cartus Corporation

This Relocation Coordinator role with Cartus will be based on-site with a major corporate client in Jersey City, NJ. The individual will be responsible for providing support to the assignment management team.

Position Responsibilities:

Responsible for issuing and tracking expatriate documentation on a regional basis. This includes but is not limited to assignment memos, repatriation documentation, localization memos
Responsible for transfer and departure documentation for all relocations on a regional basis. Involving documentation coordination, issuing and tracking
Management of inquiries from transferring employees (responding to employees directly, forwarding to vendors or escalating questions as appropriate)
Responsible for data integrity for assignee records in the Americas. Uploading relevant documentation to records e.g. manage lease information, upload transfer letters and expatriate documentation, ensure accurate billing codes, upload relevant approvals, exception request tracking
Working with assignment managers on initiation and communication of relocation policies
Responsible for both regular and ad-hoc reporting requirements
Responsible for coordination of immigration expiries report updates, and coordination with vendors
Conducting initial review of relocation cost estimates to confirm accuracy
Interaction with assignment managers on data entry for various assignment calculations
Provide support in coordinating mobility approvals, including coordinating costs for senior stakeholders
Participate in global and regional calls with global team, as well as with divisional and regional business partners and managers
Involvement in ad-hoc regional projects

Position Qualifications:

To be successful in performing and developing this role, the candidate will need to demonstrate strength and experience in a majority of the following areas:

2 years’ experience in a similar position
Bachelor’s degree required
Excellent analytical skills and attention to detail – an ability to review data, detect and correct errors, take responsibility for data quality
Client service focus, responsiveness and a “can-do” open-minded professional attitude
Strong organizational skills, proactive approach
Self-starter, ability to work well independently or in a team environment
Good communication and relationship management skills
Understands the importance of confidentiality
Ability to prioritize workload and meet deadlines
Good judgment – knowing when to escalate an issue combined with a willingness to be flexible
Familiar with operating as part of a global team
Enthusiastic, positive and keen to learn and develop
Strong Excel skills preferred
Experience in the mobility field is preferred although not essential

#HTF1

Employment type

Full-time

Company

Cartus Corporation

About us

Cartus Corporation is the world’s leading provider of employee relocation, mobility management and workforce development solutions. Operational for over 60 years, Cartus serves the corporate, government and affinity markets. We offer outsourcing, consulting, and intercultural & language training services. With a staff of more than 2,500 employees, Cartus Corporation assists in relocation to over 160,000 clients annually. We operate in over 150 countries and provide an extensive portfolio of group move management solutions for companies undergoing structural changes. Cartus is a part of Realogy Corporation

EEO statement

EOE AA M/F/Vet/Disability

Asst Relocation Project Manager

JLL

Achieve your ambitions – join us at JLL!

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours.

What this job involves:

The position of Asst Relocation Project Manager is responsible for the outcome of the move projects, customer satisfaction, move communication, as well as transparency and reconciliation of costs associated with all move-related activities. Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. This position will work in coordination with the occupancy planning manager to manage the move team through all move activities, and attend kick off meetings and introductions with the customer. Be an effective “change agent” by reviewing current processes, policies, and practices and initiate discussion regarding the benefit of change.

Move Activities

Schedule and run pre-move meetings, and provide timelines, strategy and schedules.
Collaborate with supply chain and run the RFP for the move project.
Schedule movers and alert security, provide all names for badging.
Schedule disconnects and reconnects of computer, servers, printer, and phones.
On site for all vendors and customer during move.
Review completed move and make adjustments with vendor.
Submit service tickets to have space cleaned, keys and chairs at desk.
Schedule and run post move rooms and activities.
Plan, budget, oversee and document all aspects of the specific project you are working on.
Other support as required

Post Move Follow Up

Provide welcome communications with information on new location and site services.
Schedule vendor for scrap pick up, recycle or reuse excess furniture, and remove chairs
Provide punch list to vendors with open items.
Coordinate pick up of crates and/or boxes.
Clear contents of origin location, clean up for next group move in.

Customer Experience

Create and maintain comprehensive project documentation
Meet with admins and team managers to discuss/guide them through logistics, blocking, and the details of their moves.
Define the scope of the project in collaboration with senior management
Update move matrix, fill in customer information, technical requirements.
Assess cubicle condition, order missing parts, ergo changes.
Receive, compile and scrub move lists for potential issues
Review furniture layout, determine location for files and storage.
Ensure Deliver boxes, move labels, post pin ups, & deliver move instructions.
Determine mobile locations and prep furniture for drop in stations.

Leadership/Staff Management

Lead Manage, develop and supervise a professional friendly, creative, energetic, and detail oriented team in the delivery of extraordinary events
Provide excellent onboarding, training, and team building
Actively support an environment of teamwork, co-operation, performance excellence and personal success
Participate in the individual performance management program and personal development planning for members of the team
Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s
Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence

Sound like you? To apply, you should have:

College preferred, but not required, with at least 3 years experience in a corporate environment.
Minimum 2 years of supervisory experience in related field.
Proficiency in a range of information technology tools and platforms.
Strong analytical, organizational, and presentation skills.
Excellent written and verbal skills

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…

JLL Is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf .