Here are sample job advertisements for non-technical program operations / program manager roles…
Motivate International, parent company of NYC’s Citi Bike, is the global bike share leader and a partner to governments and nonprofits in some of the largest cities in the world. We have unparalleled expertise in building and operating large, complex bike share systems.
Led by a group of seasoned urban visionaries, creative leaders and technology innovators, our mission is to revolutionize the landscape of our cities. In an effort to completely transform the urban experience, Motivate is leading the way in making cities more accessible, healthier and sustainable. We create safe and dependable systems that help make cities great by connecting individuals to the people and places they love.
We also bring this ethos to the workplace. We encourage and value diversity, creativity, open communication, and a shared sense of responsibility all while having fun.
About Citi Bike
Bicycle sharing is a convenient, flexible, healthy and fun transportation option that enhances urban livability and mobility. Citi Bike, headquartered in Sunset Park, Brooklyn, is the nation’s largest bike share system. Citi Bike operates every aspect of the program, from repairing and rebalancing bikes, to maintaining the stations and docking points, to marketing the program and educating people about bike share. Citi Bike is in the midst of expansion and plans to grow from the original 6,000 bikes in 2014 to a total of 12,000 bikes by the end of 2017.
Position Overview
Citi Bike is looking for a Program Manager to join the Equity and Community Engagement team within the Marketing department, which focuses on building and supporting inclusive programs to increase the participation of people of color and low-income New Yorkers in bike share. The program manager will be developing strategies, fostering relationships, and helping grow Citi Bike’s equity efforts. This role requires a high level of judgement, political sensibility, decision-making, and time management.
Roles and Responsibilities
Partnerships:
- Develop relationships with NYCHA resident leaders and affiliates
- Recruit neighborhood residents and organizations to lead bike rides
- Attend meetings and report on data and program developments with both new and long-standing partners
- Actively recruit NYCHA & SNAP participants for Community Champions, social media campaigns, and job opportunities
Program Management:
- Oversee and schedule Community Champions (seasonal field staff)
- Schedule, attend, and even teach an array of classes about Citi Bike
Events:
- Help manage seasonal events staff
- Assist in planning and onsite execution of Citi Bike events which may include special events and sponsored events
Communications:
- Ensure marketing materials connect with neighborhood needs (includes printed and digital content)
- Assist in creating photo and video content
- Write content for and help edit content on our blog, Twitter, Facebook, Instagram, newsletter, and website that is timely, relevant, and on-strategy
This position requires occasional evening and weekend work.
Desired Qualifications
- Outgoing go-getter who has the ability to relate to others and is not afraid to engage with members of the community
- Enthusiastic, energetic and positive attitude
- Excellent communication skills, familiarity with social media strategies and platforms a plus
- Highly responsible, well-organized individual
- Team-player
- Ability to multi-task and take initiative
- Able to work on weekends and possibly evenings
- Ability to adapt to unforeseen circumstances
- Creative and ability to think outside the box
- 18 years of age or older
- Know how to ride a bike
- High school diploma or equivalency
- Familiarity with NYC neighborhoods
- Working knowledge of Spanish and/or Mandarin a plus
- Experience living or working in the Harlem, East Harlem, Bed Stuy, Astoria, Red Hook, or LES neighborhoods a plus
To Apply: Please attach your resume and cover letter in the same document. Applications without cover letters will not be considered.
The above description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. From time to time, and related to the nature of work performed to accomplish Motivate’s Mission, employees may be required to perform duties outside of their normal responsibilities.
Motivate is proud to be an Affirmative Action/Equal Opportunity Employer and strongly encourages applications from women, minorities, protected veterans and individuals with disabilities. Motivate is a drug-free workplace.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted
Director of Rikers Island Programs
Center for Community Alternatives (CCA)Brooklyn, NY 11201Employer actively reviewed candidates
Qualifications
- Master’s (Preferred)
- Supervising Experience: 1 year (Preferred)
- Social Work: 1 year (Preferred)
- managing youth programs: 5 years (Preferred)
- Spanish (Preferred)
Full Job Description
ALL APPLICANTS MUST SUBMIT COVER LETTER WITH RESUME.
CCA is an Equal Opportunity Employer. We seek talented, dedicated individuals who possess a strong commitment to CCA’s mission, including those with relevant personal experience in terms of recovery and/or justice involvement.
Supervisor: Director of Youth Services
The Center for Community Alternatives (CCA) is a leader in the field of community-based alternatives to incarceration. Our mission is to promote reintegrative justice and a reduced reliance on incarceration through advocacy, services and public policy development in pursuit of civil and human rights.
CCA’s NextGen Neighborhood Youth Network is a relationship-centered coalition of neighborhood-based youth organizations across the 5 boroughs that seeks to end youth incarceration through community connection, financial independence and achievement of career goals. The NextGen Network supports youth returning home from NYC’s juvenile centers, Close to Home facilities and Rikers Island.
CCA Youth Services Department is seeking a qualified youth development professional to oversee the implementation of CCA’s NextGen Youth Network for young adults 18-24 years old returning home from Rikers Island Jail Facility.
Job Duties and Responsibilities:
Program Design and Implementation (30%)
- Develop a program vision, implementation and evaluation protocol for NextGen reentry programming at Rikers Island Jail Facility
- Support team of Reentry Coordinators and Reentry Mentors in the delivery of high-quality enrichment, career pathways, mentoring and reentry workshops through youth development and trauma-informed best practices
- Act as the primary liaison between the NextGen Network and NYC Department of Corrections administrative leadership; develop strong working relationships with key DOC staff, schedule regular check-in’s and monthly meetings to ensure programs meet the expectations of DOC administration
- Build partnerships with CCA’s NextGen network of Reentry Mentor organizations; schedule Mentors to deliver regular workshops to support youth with reentry planning; develop and implement protocol for mentor matching, reentry planning and transition to community-based programming
- Partner with key stakeholders including DOC, NextGen partners and DOE East River Academy to coordinate reentry planning and implementation of services post-release
- Oversee Resource Coordinator in providing ongoing support to partner organizations including the provision of referrals, training opportunities and case conferencing
- Develop innovate youth-led strategies including peer leader programs and opportunities to provide feedback on NextGen Network and reentry activities
- In collaboration with NextGen program leadership, oversee monthly meetings with Reentry Mentors and quarterly meetings with partner organization leadership
Staff Supervision and Training (50%)
- Supervise a team of (2) Reentry Coordinators and (1) Clinical Resource Coordinator; hold weekly supervision meetings with each staff member and provide ongoing coaching and support
- Oversee onboarding, orientation and training of all CCA staff and partner organizations; ensure all staff and facilitators complete clearance, DOC ID and PREA training process
- Develop staff schedule to ensure coverage at facilities and welcoming youth back to the community
- Provide quarterly skills assessments for each staff member; provide ongoing internal and external training opportunities for program staff
- Develop a continuous quality control protocol to ensure reentry programming meets the standards of young people, their families and other key stakeholders
Grants Management and Administration (20%)
- Monitor program deliverables and ensure reentry program achieves key performance indicators; report on deliverables in monthly reports and during quarterly grants management meetings
- In collaboration with Youth Services’ operations team oversee the completion of subcontractor agreements and all other administrative and reporting duties as required by CCA and relevant funding agencies
- Approve invoices, submit purchase orders and oversee the purchasing of equipment, supplies and incentives
- In collaboration with the Budget Analyst, develop and manage program budget; track spending; submit budget modifications as necessary; attend monthly budget planning meetings
- Review weekly staff reports and provide ongoing feedback to ensure program quality
- Attend funder meetings as scheduled to discuss challenges and successes
- Represent CCA at city council hearings and other events to share program outcomes and successes
QUALIFICATIONS & REQUIREMENTS:
- Master’s degree in education, youth development, social work or other related field degree preferred
- At least 3 years’ supervisory experience required; experience managing Program Coordinators and Directors preferred
- Lived experience in the criminal legal system highly desirable
- 5-7 years’ experience managing youth programs preferred
- Experience working with justice involved youth and/or in a detention facility preferred
- Experience working on Rikers Island is highly desirable
- Demonstrated experience implementing positive youth development, reentry and trauma-informed best practices
- Excellent networking, writing and organizational skills
- Strong interpersonal and team building skills
- Bilingual (English/Spanish) a plus
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- Master’s (Preferred)
Experience:
- Supervising Experience: 1 year (Preferred)
- Social Work: 1 year (Preferred)
- managing youth programs: 5 years (Preferred)
- working on Rikers Island: 1 year (Preferred)
Language:
- Spanish (Preferred)
Work Location:
- One location
COVID-19 Precaution(s):
- Remote interview process
- Personal protective equipment provided or required
- Temperature screenings
- Social distancing guidelines in place
- Virtual meetings
- Sanitizing, disinfecting, or cleaning procedures in place