Here are some sample job advertisements for Product Operations roles…
- A fast learner. Healthcare is complicated; you’re excited to get into the details and learn the business quickly and absorb lots about how a technology department functions. You’re in a period where learning and developing your skill set is your top priority.
- Experienced. You have worked in a project management or operational capacity before and have managed complicated interdependencies without an issue. Management experience or experience in a technology-focused environment is a bonus.
- Organized. You are a natural at team-level project management and getting things done, and you are known to never drop the ball.
- Strong at synthesizing information. You can follow a complicated conversation and distill into easy-to-understand takeaways that are accurate and concise.
- A good communicator. You bring everyone together using clear communication and strong structured thinking. You have experience with presentations and possess strong written and verbal communication skills.
- Collaborative. You love working with lots of different kinds of people and know how to build relationships. You solve problems with others and get things done while maintaining a good and collaborative reputation.
- Independent and scrappy. You can get only a few pieces of information and figure the rest of everything out without any hand-holding. You enjoy the problem solving process and getting to the bottom of things that are open-ended.
- Above all: you are mature, open-minded, and nice. (No jerks allowed!)
Your day-to-day will include:
- Managing and organizing team-wide processes such as team meetings, project review sessions, onboarding and training, demos to the rest of the company, and social events.
- Owning documentation of important team materials and concepts such as our vision documents, org charts, playbooks, company onboarding presentation material, budget assumptions, leveling docs, and more.
- Run ongoing submissions on behalf of the team such as newsletter contributions, quarterly goals, and launch calendars.
- Identify and implement process improvements in areas like sharing best practices, bug management, lunch and learns, ongoing ideation efforts, assessing and understanding the competitive environment, etc.
- Act as main point of contact into the team for the rest of the business and handle ownership clarification and routing, chasing down access management issues, knowing when to bubble ad hoc things up to SVP of Product based on importance, and identifying patterns of issues that require greater intervention.
- Help the SVP of Product with company-leadership related work and presentations.
Do you want to help eliminate barriers between ideas and business outcomes? We want you to bring your unique experiences and creative ideas to the table. CA Technologies provides software and solutions that help our customers to develop, manage, and secure complex IT environments to increase productivity and enhance competitiveness in their businesses. It’s our aim to encourage global collaboration and results-oriented innovation, while supporting and developing our talented people and our communities. CA Technologies will empower you to drive authentic success, for both the business and yourself in the application economy.
Product Operations Analyst
CA Technologies provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations of all sizes leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. The Chief Product Officer’s organization specializes in IT management software to manage cloud-based applications, secure software applications, and seamlessly develop and operate any type of software application from mobile to mainframe.
About CA:
CA Technologies is a Fortune 1000 company with a startup mentality – and we’re searching for incredible, bright talent to dominate in the marketplace. Sure, CA has been a leading software company for nearly four decades, with a global customer base that includes the majority of the Fortune 2000 – but what excites us today is the opportunity to redefine the future of our industry in the age of the cloud, mobile, social and big data. We have a daring vision and a powerful, expanding solution set that helps the world’s most successful companies realize their boldest objectives. For more information, visit http://www.ca.com/us/why-ca/innovation.html?intcmp=headernav
About the Role
In this role, you’ll help support CA Technologies charter to transform the IT industry. The CPO Product Operations team will have two primary objectives:
- Deliver a business context-driven management system across CPO – providing line-of-sight between key activities, operational KPIs and financial results
- Provide the proactive support and transparency required to enable the CPO organization (and the Business Units that comprise it) to build products that matter and to realize longer-term strategic objective
- Success in the role will be measured by the performance of the business unit and the ability of the business unit to successfully operationalize its Board-approved strategic plan and achieve business priorities and financial results.
General Responsibilities:
- Work in conjunction with Product Operations Leadership & individuals within the CPO organization to support their business needs while driving a level of standardization
- Enhance and maintain a core set of standard reports that meet the needs of the business
- Produce regular reports to an agreed cadence
- Support analysis projects to understand and solve business problems
- Support other Operations staff with reporting and business analysis needs
- Own analysis work streams by structuring approach, resources required, and execution timeline coordinating with the various internal clients
- Effective presentation of analysis findings and recommendations to senior management
- Drive the production of robust quantitative models to support business analysis
- Work with key stakeholders across internal organizations and foster relationships to drive growth or increase speed and efficiency for CA in 2018 and beyond
How You’ll Stand Out:
The perfect candidate for this role will have a demonstrated record of success in positions of increasing responsibility over the course of their career. She/he will have an outstanding track record and reputation for being proactive, assertive and detail oriented. An ideal background will include:
- Typically, 2+ years of experience in operations or finance roles preferably, but not required, in the Technology sector.
- General business acumen, including: executive communications and the ability to prioritize
- Generally, works without consulting their manager
- Ability to make independent decisions using sound business judgment
- Structured, organized, pragmatic & proactive; ability to deliver in an ambiguous environment
- Strong analytical skills (quantitative and qualitative) and knowledge of presentation and spreadsheet software
- Excellent presentation skills
- Experience working in complex, highly matrixed organizations
- Ability to travel, approximately 20% of the time
- Ability to understand business needs, consistently meet expectations and respond promptly and professionally to business requests or inquiries, seeking guidance as appropriate.
- Strong analytical, decision-making and problem-solving skills.
- Sound working knowledge of Microsoft Office suite, specifically Excel
- Bachelor’s Degree or global equivalent in Finance, Computer Sciences, Statistical Analysis or a business-related field.
More About Working at CA:
CA has earned scores of global Workplace Excellence awards in the last few years – and there’s a reason for that. Here you’ll have the opportunity to explore flexible work arrangements, partner with our impressive customer set, and enjoy a competitive compensation package –all while pushing the boundaries of what’s “possible” by collaborating with a diverse team of global innovators. In short? CA’s fun, diverse, fast-paced culture have put us on the map as one of the best employers in IT. For more information, visit www.CA.com/careers.
Job Summary:
GLG is looking for an associate for a startup division, called Strategic Projects, to help grow demand for our products, build out a strong network of independent consulting talent (Council Members), and to help scale and professionalize our platform service. Strategic Projects employs a unique business model that combines partnering top tier independent consultants with industry experts to deliver client engagements. The division is growing rapidly, so this is an exciting time to be a part of it and grow in the role and responsibilities with the growth of our team.
In this role you will exposed to a fast-growing, dynamic and entrepreneurial business, while being part of an established organization in GLG and receiving guidance from senior leadership on your professional path. Associate will work closely with GLG Strategic Projects leadership on creating and executing the vision for prioritized business capabilities across: product marketing, council member acquisition, and day to day operations.
This role is critical for the success of our business unit as the associate will be focused on defining our target customer base, executing marketing campaigns, and managing product definition and positioning. In addition, the role will allow you to stretch into working with our product teams on day to day operations and expanding our network of independent consultants through acquisition campaigns.
The successful candidate will be personable, responsible, result-oriented, insights-driven, and passionate about what we do. You are primarily able to execute the plan for the business, but also able to wrap head around rapidly evolving business and provide input to senior leadership on its direction.
This position will report to AVP, Strategic Projects who will provide a close mentoring environment to rapidly accelerate development, while also allowing autonomy to drive projects forward.
Specific responsibilities include:
- Product Management: Work with senior leadership to define new product parameters and KPIs
- Product Marketing: Evaluate client leads and execute campaigns to attract target customers. Formulate messaging, cadence and response strategy
- Council management: Develop communication plan (CRM) with our independent consultants to drive loyalty, satisfaction and insights. Run recruiting and marketing campaigns, help build a community for our members
- Operations: Work closely with our internal team to understand client and product pain-points. Scale and professionalize our platform service
- Insights and analytics: Deep-dive into client and product marketing insights, conduct market research
Requirements:
- Preferred qualifications: 3+ years of product marketing, operations, market research, or consumer behavior. Experience with service and platform products is preferred
- Comfort with ambiguity, team player and creative problem-solver
- Personable, energetic and motivated to grow the business from ground up
- Deep intellectual curiosity, integrity combined with practical sense to cut to core issues
- Strong written and verbal communication
- Solid computer skills and analytics, i.e., Microsoft Excel and PowerPoint
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for on-demand professional learning. Businesses rely on GLG to learn from 600,000+ member-experts; clients look to address complex strategic challenges and make better business decisions within a rigorous compliance framework. Headquartered in New York City, GLG’s 1,500+ employees work from offices in 12 countries. Visit www.GLG.it.
We believe strongly in our mission- and values-driven culture. Our core values drive our success. They are: learning & curiosity, responsibility, courage, judgment, fresh perspective, service, and integrity.
About The Opportunity
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Some Challenges You’ll Tackle
- Establish key performance metrics for the product organizations and develop long term strategies and processes to improve them
- Help drive a cohesive product roadmap process and strategy across multiple product organizations
- Own the development and communication framework of the overall product roadmap and develop the process to keep it up to date and accurate
- Coordinate and track cross initiative projects. Foster an environment of collaboration, partnership, customer focus, quality, excellence, urgency, accountability, continuous improvement, and innovation.
- Lead the development and execution of “lean” processes to support improvements to our current product development process. Example of this include developing common product launch procedures, a common product brief, new PM and designer onboarding processes and ongoing training.
- Develop and facilitate the go-to market process for all launches.
- Be a true “servant-leader” and support the team’s efforts to identify, communicate, and resolve interdependencies, risks, and issues. Help teams manage and resolve conflicts.
- Collaborate with the product and design leadership to understand existing bottlenecks and develop new programs and processes to address
- Own the KPI and KEI goal setting process for the and track attainment of goals
- Foster a positive culture of diverse collaboration and fun through leading efforts around team building, celebrating wins, running retrospectives, and implementing action plans to help teams operate efficiently and with purpose.
- Maintain effective communication with senior management to keep them aware of critical issues and develop action plans for addressing issues and removing roadblocks.
You Should Have
- 5 + years of experience as a Program, Project, Product, or Operations leader within a technology or e-commerce organization.
- Must be a solutions enabler that can understand business requirements and work with subject matter experts and stakeholders to arrive at solutions.
- Collaborative: You will need to work with a diverse set of product and design leaders to understand key issues, develop solutions and roll them out successfully.
- Enthusiastic: You’ll need an optimistic, charismatic and outgoing personality in order to lead by influencing others and you’ll be a key part of making our workplace fun and energetic.
- Adaptable: You’ll have the ability to dynamically adapt to shifts in priorities and projects, resolving contention and solving problems across technology and our business partners.
- Transparent: Your management style must be honest, transparent and authentic and you need the ability to build relationships and trust quickly.
- Critical thinking: You must be able to ensure that the programs and processes we release will positively impact our business and not be afraid to be a voice of reason something is not working.
And Of Course, Perks!
- Flexible PTO. It’s true, no strings attached and all the time you need to recharge.
- Better Benefits. Get quality insurance, flex-spending accounts, retirement options and commuter perks.
- Free Food. Kitchens are stocked and free Grubhub each week.
- Stock Up. All of our employees are owners, in fact, they’re granted Restricted Stock Units, which means we’re all in it to win it.
- Casual Culture. Catch rays on the rooftop or get comfy on a couch and get to know your coworkers — because work, should be a place you want to be.
Join Zocdoc as a Product Operations Specialist! In this role, you’ll ensure that Zocdoc’s products are fully utilized by both our patient and provider customers. You’ll work to define metrics, measure, implement, and provide inputs on the future of the Zocdoc’s advertising products to ensure our customers are getting the most out of Zocdoc. You’ll also ensure that the data that powers our marketplace is as accurate and up to date as possible. You’ll partner directly with our Sales, Data, Product Marketing, and Product organizations to design the operations that keep our products up to date and effective.
What You’ll Do:
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- Bring the value of Zocdoc to life, by monitoring all aspects of a product’s lifecycle from launch, rollout, and ongoing iteration and operations, including internal stakeholder training and communication
- Obtain customer and internal user feedback and suggest appropriate product revisions while handling internal and external objections
- Equip our client-facing teams with relevant data & insights to support feature rollout, new sales, renewals, and quarterly business reviews
- Develop automated, scalable reporting to empower our product and sales managers to understand our client’s utilization of the Zocdoc product.
- Problem-solve and address ad-hoc client data needs with our Sales, Product Marketing, and Product teams
What’s Required:
- 3-4 years of work experience in relevant roles, such as business analytics, business intelligence, product or product marketing
- Client-facing experience a plus; strong communication skills are a must
- Action-oriented attitude and roll-up-your-sleeves mentality
- Extensive experience with and enthusiasm for analytical problem solving, with strong attention to detail
- Passion for telling a story with data
- Proficiency in Microsoft Excel and Powerpoint; experience with SQL, Redshift, Tableau, Looker, and Salesforce a plus