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Director, People Operations
We’ve got a fast-growing talent base and need your help with scaling and driving operational excellence across our People function.
About Frame.io
Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.
We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.
We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.
About the Role
The Director of People Operations will oversee the operational aspects of the People function across the department. You will directly manage HR systems, Total Rewards, HR Operations, HR Analytics, and Payroll and will partner with other stakeholders in the People department to design, deploy, streamline and maintain processes, programs, policies to support a scalable and progressive People team (across all areas of HR from recruiting, engagement, and talent management). To spearhead our operational success, you will also establish and sustain metrics that will be used to drive strategic decisions and measure progress against KPIs.
As a leader on our People team, you’ll have the opportunity to drive operational excellence and scalability in a fast-growing talent base. Your work will directly enable our team to continue building a high-engagement culture and environment, and will contribute to the growth and development of our People team as well as the teams with whom we interface.
Responsibilities
- Build and manage Frame.io’s HR operations team and function
- Own and oversee our core HR systems & technology and ensure data integrity across all employee platforms. Over the next 6-12 months this will also include a consolidation of systems & tools and implementation of a new HRIS solution that scales with us
- Evaluate, develop, and update Frame.io’s Total Rewards offerings to ensure a competitive compensation and benefits strategy in alignment with the company’s objectives, initiatives and budget guidelines
- Ensure that the administration, budgeting, and communication of compensation and benefits programs are well executed and contribute to a positive employee experience
- Build our HR Insights and Analytics. To spearhead our operational success, you will also establish and sustain metrics that will be used to drive strategic decisions and measure progress against KPIs
- Partner with stakeholders across the People Team to develop and implement effective people processes around the entire employee lifecycle and experience (i.e. attract, recruit, develop, perform, retain, separate, re-engineer)
- Simplify and streamline processes and help the People team, managers and employees use corresponding systems more effectively
- Responsible for all policy & compliance matters (handbook, policies, record keeping, training requirements, audits, annual reporting, etc)
- Manage vendor relationships and assist with budget management for People team, ensuring we leverage and optimize these services and resources available
- Oversee and ensure successful benefits, leave, and payroll administration
Requirements
- You have previous HRIS systems design, test and delivery exposure. You have developed and conducted RFPs for HR systems (payroll, benefits, etc.) and data systems, and managed the successful deployment, complete with integration across teams/other systems. Experience using Workday is ideal.
- Proven Total Rewards and Benefits expertise in compensation and benefits design, administration, & pertinent regulations.
- Demonstrated project management skills and a track record of success in bringing highly complex, cross-functional projects to completion
- Practical, business-oriented approach to problem solving and ability to thrive in a fast-paced environment, balanced by an appreciation for complexity and risk
- You’ve demonstrated success in building, deploying, and optimizing HR processes and systems for scale (including auditing existing practices, rolling out new processes/tools/systems, and developing feedback loops for continuous improvement).
- You bring an operational mindset to everything you do, leveraging and synthesizing complex data to measure organizational performance and develop straightforward, adoptable solutions.
- You have experience building out or enhancing HR analytics to drive improvements in productivity, organization effectiveness, enhance culture, and drive and measure strategic KPIs.
- As a people leader, you are well-versed in hiring, mentoring, and developing a high-performing team
Benefits
- Competitive salary and equity
- Paid parental leave for primary or secondary caregivers
- Unlimited PTO and designated Volunteering paid time off
- Yearly stipend for learning and development
- Medical, Dental, Vision Insurance and OneMedical membership
- Flexible Spending Account
- Monthly Work from Home Stipend
- 1 paid company-wide holiday for each month in the calendar year
- All-company week-long winter and summer breaks
Associate, People Operations
Who are we?
Sidewalk Labs is an urban innovation company working to make cities more sustainable and affordable for all. We create products, invest in new companies, and help plan innovative places around the world. Since our founding in 2015, we’ve grown into an organization of over 100 employees based primarily in New York City. Our cross-disciplinary team consists of experts from real estate, urban planning, government, finance, technology, and engineering, among other backgrounds.
We’ve launched innovative companies addressing urban mobility, next-generation infrastructure, and community-based healthcare, and invested in startups working on everything from robotic furniture to digital electricity. We continue to work internally on projects such as factory-made mass timber construction that can improve housing affordability and sustainability, a digital master-planning tool designed to help developers and communities achieve shared objectives, and a new approach to all-electric neighborhoods.
With the potential to catalyze and scale new models for sustainable and affordable growth, our work is both exciting and complex. We are working to achieve something unprecedented — help us build it!
What is the role?
We are at a pivotal moment for our team. We are operating a complex company that continues to grow and evolve significantly, which means we are building out our People Operations department. In addition, we are always improving our internal operations infrastructure.
The People Operations team is a small and highly collaborative team – the People Operations team is currently 3 individuals and scaling up to 5 this quarter. We are seeking someone who can be a utility player across the different HR functions: helping with a tactical workload that is critically important to the efficiency of our operations and employee experience. For someone interested in gaining experience with the various parts of a fast-moving, high-profile company, this will be a great experience.
Here is what you can expect out of a role on our team.
People Operations Processes
- You will ensure administrative support and execution of our People Operations processes with an eye for improving efficiency and scalability (i.e. onboarding/offboarding, visa applications, employment verifications, benefit enrollments, anti-harassment training, and more).
- You will support project management for a variety of HR projects such as I-9 reviews, employee data refreshes in HRIS, personnel document organization, handbook reviews, and more.
HR Data Management
- You will be responsible for our full lifecycle of all employee data in Ultipro (our HRIS): from onboarding through to offboarding (i.e. data entry, updates, audits, or paperwork). You will be the main administrator for this platform and troubleshoot any errors that occur. You will process any company level updates required in this system.
- You will maintain data in any People Operations platforms, like Culture Amp (i.e. sending employee lifecycle surveys and keeping the user list updated).
- You will manage timely and accurate delivery of recurring and ad hoc HR reports for internal and State or Federal purposes.
Benefits & Leave Administration
- You will maintain expert knowledge of our benefits plans, programs, initiatives and current legislation (in partnership with legal). You will assist in our annual benefits renewal process and host our open enrollment session annually. You will provide support on creation of any benefits and perks administration.
- You will process and administer any leave of absence requests in US and Canada, following federal and local leave requirements. You will be the main point of contact between employees and their managers on the status of leaves and return to work.
What are the deliverables?
Within your first 3 months you will:
- Learn the details of our HRIS system, benefits package, and employee life cycle.
- Start building internal reports for the People Operations team.
- Begin to coordinate onboarding sessions with all new hires.
- Meet with members of the Finance, Legal, and Talent teams to build relationships with the Ops team.
- Identify key processes that would benefit from creating new Standard Operating Procedures as a reference & training tool.
Within your first 6 months you will:
- Lead the creation of 2 Standard Operating Procedures (for benefits and another People Operations initiative) with the support of your manager
- Have ideas & suggestions for how to improve administrative processes and you are maintaining the content for onboarding sessions.
- Build a system for tracking new hires or departing employees and making sure all data processes flow correctly.
What we expect:
This is an entry-level role, and we are looking for someone with 1+ years of work experience. Your work experience can come from different places/industries as long as you can demonstrate that you have learned.
- Realistically, you have some practical full-time experience with driving processes, managing stakeholders, setting expectations (especially upwards) and executing reliably.
- You are passionate about people & process; you like getting things done.
- Above all else, you must be highly organized, detail oriented and able to multitask. You recognize that errors in this work can have big implications for our employees.
- You love taking initiative and proactively provide suggestions on how to streamline and improve processes.
- You are familiar with different HRIS systems (i.e. Ultipro, Workday, ADP).
- You value the importance of professionalism when handling sensitive employee data.
- You are curious about how benefit programs and employee policies drive our culture and help us retain top talent.
- You are empathetic, resourceful, and comfortable navigating through ambiguity in a fast-paced, dynamic environment. You create excellent partnerships, and are seen as a strong team player. You will build and maintain strong relationships with the other Operations teams (i.e. Talent, Legal, and Finance) and stakeholders across the company.
- It’s a plus, but not required, if you have experience building or supporting HRIS and benefit programs.
People Operations Associate
About Our Company
M.M.LaFleur is a female-founded womenswear company based in New York City. We believe the world is a better place when women succeed, so we celebrate the modern professional woman through our clothing, styling, and community. Our thoughtfully designed pieces are practical, comfortable, and beautiful, and we hope that when you wear them, you feel like the most polished and powerful version of yourself. Our goal is to take the work out of dressing for work—whether that means heading to the office, networking over brunch, leading PTA meetings, or anything in between.
About this role
The People Operations Associate is the backbone for the People Team. This role will help employees navigate the ins and outs of the M.M. experience. You will play a critical role in helping retain and optimize the best people for M.M.LaFleur.
What will you do?
Payroll
- Point person for all general payroll-related questions
- Process payroll on a bi-weekly basis, ensuring accuracy and timeliness
- Review and ensure accuracy of gross pay to net pay, including earnings, deductions, garnishments,and taxes for exempt and nonexempt employees
- Manage the day-to-day payroll operations, including identifying process improvements
- Knowledgeable in Namely HRIS system to ensure accurate recording of time for all non-exempt employees (or a fast system’s learner!)
- Write, maintain, and support a variety of queries using appropriate reporting tools
Benefits
- Point person for all general benefits-related questions
- Conduct Benefits Orientation for new hires
- Process monthly billing and payments for all benefits lines
- Assist in annual renewal process for all benefits lines
People Ops Administration
- Take and action on employee inquiries about payroll, benefits, and company policies
- Responsible for onboarding and offboarding processes
- Order business cards on a regular cadence
- Keep MMoxie, our internal intranet and learning system up to date with new hires and termination
- Manage peopleops@ listserv and ensure employees are answered in a timely manner
Compliance
- Help manage and upkeep the HRIS and all employee records – making sure all data is accurate and up-to-date.
- Recommends and maintains policies, procedures, and best practice guidelines as needed
- Assist in handling unemployment claims
Talent Management
- Helping formulate and upkeep our People Ops dashboard – bringing insights to the leadership team on areas of focus to best optimize our People-related efforts.
- Help in efforts to retain top talent by looking for new ways to engage employees and make everyday life at MM seamless when it comes to People Operation policies.
Employee Engagement
- Work closely with the rest of the People team and employees to improve work relationships, build morale, and increase productivity and retention through internal and external programs and events
- Help out the People team as we develop, plan, and implement employee engagement events, manage perks and promote a strong culture
Recruiting
- Full-cycle recruiting for Level 1 and Level 2 roles
What skills do you have?
- 1-2 years of people ops experience, working in a fast-paced environment
- High level of trust and demonstrated ability to work with sensitive, confidential data
- Ability to proactively build strong relationships and trust with all levels of employees
- Excellent interpersonal and communication skills
- Extremely personable and approachable with a strong emotional intelligence
- Strong organizational skills and attention to detail
- Strong collaboration skills and the ability to contribute within a team setting
- You can manage the fast-paced day-to-day tasks, as well as step back to think creatively and contemplate the long-term vision