There is a VERY wide range of operations management roles. Below are some sample job advertisements…
We are looking for a dynamic Director of Operations to join our eHopper organization. This role will function as a key member of the leadership team, with oversight of internal systems (customer relationship management [CRM] and enterprise resource planning [ERP] tools), our customer support division, and optimization of our point of sale (POS) sales operations and processes. This role will also touch on contract management, ensuring Company legal agreements with clients, customers and strategic business partners are current, accurate and compliant.
The ideal candidate will poses a minimum of 5-7+ years of similar experience in a small business or office setting, leading a software as a service (SaaS) team through a phase of accelerated growth. Key to this role are solid technical acumen, an ability to partner with internal and external business partners (sales, product development, outsourced teams), as well as excellent logic, critical thinking and ability to juggle multiple priorities simultaneously. Experience in retail management systems (RMS) and/or point of sale (POS) applications is desired but not required. Bachelor’s degree or higher preferred or equivalent work experience/tenure preferred.
This is a great opportunity for someone with an entrepreneurial spirit to participate in the further development of an already successful SaaS organization. A proactive individual will be best suited for this environment as you will have an opportunity to make important contributions right away. We offer a competitive package including salary, annual bonus and robust benefits. Our culture is a collaborative, hands-on community where all voices are welcome at the table and existing associates welcome new employees with open arms. We are in an exciting phase of accelerated growth and we welcome motivated individuals keen to hit the ground running.
This is an office based role in our downtown Manhattan location, easily accessible by many public transit lines.
Job Type: Full-time
Additional Compensation:
- Bonuses
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
Company Overview
Work hard. Be nice. For over 20 years, that has been our mantra at Orion Worldwide, a global media agency part of Interpublic Group. Join a growing business best described as an agency at the intersection of media buying, barter and direct response advertising. We guide marketers to find the most effective media saving solutions for their business needs.
Key Responsibilities
-
- Lead and ensure operational rigor and compliance across all business functions as it relates to Orion’s business products and services, including, but not limited to: deal creation and stewardship, media partnerships and client savings, tracking and and reporting of time sensitive data
- Lead and develop Central Services, a team of 5-7 business professionals dedicated to efficient and effective management of Orion’s day-to-day business activities.
- Define agree and communicate appropriate processes and systems and, where possible, drive change that will result in efficiencies and/or reduced risk
- Provide oversight and management of all systems utilized by the agency day-to-day including Mediaocean, Salesforce, Rigel, W/C portal, Hudson etc…
- Work closely with Orion Finance and Shared Services (Mediabrands financial operation) to ensure alignment, accuracy of data and on-time delivery of reporting
- Communicate effectively and frequently to key stakeholders
- Remain current on advertising industry, media trends and organizational advancements.
Job Qualifications
-
- High level of tactical and transformational operational experience in client-facing business organizations
- Media/advertising agency background preferred with strong consideration for consulting
- Proactive and inspiring leader with proven business success, 8+ years of experience
- Ability to navigate within a high paced, complex business environment, balancing the views and interests of multiple stakeholders
- Team orientation with ability to complete tasks on brand, on time, on budget
- Experience managing and developing staff
- Education: BS Operations, Business Administration of Finance
Essential Skills
- Maintain a high level of integrity and be a team player
- Exceptional organizational skills with a high attention to detail
- Strong analytical/problem solving skills
- Thrive on accomplishing tasks accurately and efficiently
- Ability to multi-task effectively and work well under pressure
- Excellent written and verbal communication skills
- Highly proficient in Microsoft Office Suite (especially Excel)
- Experience with MediaOcean products a plus
- Manage and develop the Restaurant Experience and User Experience teams
- Evaluate all current operational processes and create standard operating procedures and best practices for performance monitoring in order to optimize quality for both users and restaurants
- Partner with Leadership members and department heads to ensure the company’s operational priorities are aligned with company goals (with users/restaurants top of mind)
- Hire, train and develop a team of operations professionals; support individual growth through mentorship, feedback and career development opportunities
- Partner with Finance to develop and own the annual operations budgets
- Develop and maintain strong relationships with the Product, Tech, Sales and Marketing teams to ensure positive restaurant/user outcomes
- Serve as a key leader for Seated and develop a world class culture for Seated
- Establish Seated as a true partner in the industry
What you’ll bring
- 10+ years of managing broad operations at a fast-growing, local geography based company
- Proven operator that has built and led sizable organizations and implemented the proper level of process and metrics to enable high growth
- An obsession with customer experience; you know the best metrics, systems and strategies to scale customer experience teams
- Deep experience in marketplace businesses (restaurant experience prefered)
- Ability to thrive in an entrepreneurial environment
- A track record in recruiting, retaining, and developing world class talent
- Passion and track record for defining metrics and leveraging data insights to drive efficiencies
- Deep empathy for customers, partners, and employees
- Strong interpersonal, partnership and influence management skills
- Passion for working in a fast paced and evolving start up with a ‘roll up your sleeves’ can-do attitude
Nice to haves:
- Restaurant or small business experience
- Marketplace experience
What you’ll get
- Comprehensive Healthcare, Dental, and Vision
- Generous 401(k) Matching
- Stock options
- Unlimited PTO
- Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
- Paid Family Leave
- $100 monthly Seated allowance (dine on us)
- Stocked fridges, coffee, soda, and lots of treats
- Collaborative, dynamic work environment within a fast-paced, mission-driven company
We are seeking a Chief Operating Officer (COO) to work in close partnership with the CEO to oversee the analysis and development of organizational priorities and assessing the organization’s overall effectiveness to determine strengths and weaknesses for operational planning and forecasting. The COO will be charged with the refinement, design and integration of cross-organizational systems and protocols to ensure alignment and operational efficiency. Internally the COO will play an integral role in executing on our strategic plan and, as a key presenter externally, will champion HCZ’s model and work as it relates to our sustained impact at scale and beyond Harlem.
HCZ’s current strategic plan consists of four major pillars: 1.) Leveraging Data and Learning; 2.) Innovating for Impact; 3.) Optimizing Resources (Gaining Efficiencies) and; 4.) Operational Excellence. The COO will work to guarantee HCZ’s sustainability and capacity to advance change externally, by ensuring that we fully execute on all four pillars and, importantly, codifying and ensuring the cost efficiency of everything we do.
As a top organizational leader, the COO will provide direct and indirect leadership to a range of staff across a variety of functions, including, but not limited to, Facilities, Information Technology, Food Services, Research & Evaluation, Safety, as well as Strategy & Innovation. The successful candidate will be a creative problem-solver and change agent who possesses high-levels of strategic and operational expertise and is driven toward delivering results in a fast-paced and mission-driven organization.
Essential Duties and Responsibilities
Operations Management
- Design, implement, and manage clear and aligned organization-wide systems and processes that yield increased operational efficiencies (e.g., operations manuals created for every department)
- Work closely with the Senior Managing Director of Programs, PA Superintendent, CFO and other member of the leadership to conduct timely review of data to inform problem-solving and decision-making
- Review program budgets and staffing to ensure that they are in aligned with the organization’s vision and strategic priorities
- Create and manage project plans and timelines for Innovation pilots
- Review and ensure completion of all reports on time and to recommend approval or to suggest changes
Strategy & Innovation
- Oversee and ensure flawless execution of organizational strategic plan by helping to build a culture of innovation
- Design and implement a strategic map training series for staff and leadership
- Ensure data collected is clean, accessible, and can be used to inform strategic discussions and decision making
- Contribute to the development of HCZ’s strategic goals and objectives, as well as overall management and leadership
- Assess and recommend new areas for program development
People Management
- Directly oversee and manage ~230 employees (~160 FTE) across seven departments, which comprise ~ $14M in annual budget
- Establish, build and maintain relationships within the organization and community to ensure that HCZ is consistently meeting the needs of children, families and the community
- Foster strong relationships and effective communication with HCZ senior leadership and staff
Qualification, Skills and Knowledge Requirements
- Master’s degree in business, nonprofit management or related field with significant management experience and solid executive-level operations expertise with experience leading two or more of the following functions at an organization similar in size, context or complexity: finance, strategy, operations, IT, compliance, facilities, safety, etc
- Must possess strong gravitas, resilience and presence with the ability to remain calm under pressure, can influence CEOs and other executives, and command a room in times of crisis or indecision
- Exceptional leadership and emotional intelligence, with the proven ability to build effective leaders and teams
- Have a demonstrated track record of effective problem-solving and prudent decision-making
- Strong project management skills with the ability to administer multiple projects simultaneously, prioritize workload, and effectively manage resources
- Maintain a relentless pursuit of results and very high standards for performance of themselves and colleagues
- Superior analytical and communication skills (written and verbal)
- Sound judgment, high level of integrity, professionalism, a positive attitude and a sense of humor
- Resourcefulness, creativity and strong problem-solving skills
- Has perspective on issues of equity, diversity and inclusion, particularly as it relates to management practices and our work within underserved communities of color
We offer competitive salaries, performance bonuses and a comprehensive benefits package. To be considered, interested applicants MUST submit a cover letter and resume. No telephone inquiries or recruiters please. Replies will only be sent to qualified applicants. HCZ is an EOE.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
ORGANIZATIONAL BACKGROUND:
The Women’s Refugee Commission (WRC) works to improve the lives and defend the rights of refugee and internally displaced women, children and young people. As a research and advocacy organization, the Commission is dedicated to bringing about systemic changes that lead to greater respect for the rights of uprooted women, children and young people.
Now in its 30th year, the WRC is at an important inflection point. The organization is maturing, and its partnerships are deepening. The addition of a seasoned administrative leader who can aid the leadership team and Board in achieving this new emphasis is critical.
Scope of Work:
Reporting to the Executive Director and as a member of the Executive Team, the Chief Administrative Officer (CAO) is responsible for providing advice, analysis, strategic direction and oversight; identifying opportunities for improved efficiencies and performance within the finance and administrative team and across the organization, and for ensuring a physical environment that supports and advances the organization’s work.
Essential Duties/Responsibilities:
Under the direction of the Executive Director and working closely with other senior leaders, the CAO will create, communicate and implement WRC’s’ strategic direction, goals and work plans, policies and procedures.
- Support Functions: Provide oversight of Finance, Human Resource and Legal teams and the implementation of new strategic themes for all related work. Functional heads maintain direct access to CEO as appropriate.
- Technology & Data: Oversee implementation of next generation data and technology architecture to support the acceleration of WRC and its mission.
- Operating Systems: Implement annual operating system and associated processes, including strategic planning, status reporting, budgeting, talent and performance management.
- Advisory Support: Provide support and advice to CEO and direct reports on areas of concern, opportunities for improvement or projects requiring execution.
The CAO will actively participate in the strategic planning process; work across departments to develop annual operational action plans based on the organization’s strategic priorities; Perform other duties to support the ED/CEO, WRC’s financial and administrative functions and the Board, as assigned.
The successful candidate will have:
- An advanced degree (MBA / MPA).
- A minimum of 10 years’ experience as a senior leader (including financial management, strategic planning, staffing / people management, risk management, and business operations).
- Possess superior communication skills (written, verbal, and presentation).
- Be passionate about WRC’s mission and will be able to demonstrate the ability to both lead and build the capabilities of a driven, bright, diverse team.
In addition, s/he will also possess the following key attributes/professional qualities:
- Collaboration: Ability to integrate into 30-year-old organization and work alongside seasoned researchers and advocacy professionals, as a peer, aiding in day-to-day execution, NGO experience preferred with knowledge of the humanitarian NGO world a plus;
- Strategic Vision and Agility: Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan;
- Interpersonal Skills and capacity building: Comfortable with a range of internal and external interactions; e.g. board members, staff, donors, etc.;
- Leadership and Organization: With a history of positive relationships and an egoless approach, the CAO is a team-builder, and people manager; able to serve as a mentor and role model of excellence for staff, and able to ensure a culture of innovation, collaboration, and accountability; possesses an exceptional capacity for managing and leading people;
- General Management: Thorough understanding of finance, systems, and HR; broad experience with the full range of business functions and systems, including strategic development and planning, budgeting, business analysis, finance, information systems, human resources, and marketing;
- Action Oriented: Able to act and react as necessary with demonstrated resourcefulness and good judgement.
This is an outstanding opportunity for a highly motivated professional to assume a pivotal role in the evolution of a well-respected organization.
Position: Full-time, Permanent
The Women’s Commission is an equal opportunity employer; it considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability. The Women’s Refugee Commission is a registered 510(c)3 non-profit organization.