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Market Manager – Devices
- 6+ years of work experience in retail sales
- High School Diploma or equivalent
Market Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables.
In this role you will:
- Travel to complete store visits within assigned territory
- Manage business expense (mileage, etc.) and submit expense reports accurately
- Effectively install, troubleshoot, and maintain a variety of Amazon devices in various national retail stores
- Assist customers and is an ambassador of the Amazon brand
- Develop professional relationships with store managers, general managers and in-store employees
- Educate store associates on the value of Amazon devices and work with retail sales personnel to resolve merchandising and training issues.
- Follow instructions to assemble displays and reset sections according to planogram
- Set-up and/or ensure powered displays are fully functional
- Conduct basic merchandising visits such as stocking, cleaning, auditing, and updating signage
- Ensure the Amazon in-store experience and merchandising is properly implemented across retailers within your region
- Conduct sales and training demonstration in-store and during large scale events based on program / market needs
- Complete daily instore reports to document visits, including submitting digital photos
- Participate in assisted selling activities during peak selling times at select retail locations
- Collect business and market insights from consumers and store associates
- Create and participate in quarterly business reviews and quarterly business reviews
- Work independently with minimal supervision
- May be asked to participate in overnight travel
- Be on your feet for up to 8 hours at a time
- Push, pull, lift or carry items up to 50 pounds (with or without reasonable accommodation)
- Must work flexible work hours including nights and weekends (ability to work 40 hours a week)
- It is required to possess a cell phone compatible with Form.com which includes, iOS and Android devices. Form.com is not compatible with Windows, Blackberry or any other OS
- It is required to have access to reliable transportation to travel between worksites during the work day
- Possess a valid driver’s license, proof of insurance
- 8+ years of relevant work experience in retail sales, preferably consumer electronics or high-tech products
- Bachelor’s degree
- Ability to work independently with minimal supervision
- Experience managing multi retail accounts
- Experience and comfortability presenting to large audiences
- Strong verbal and written communications skills.
- Composed, poised and professional demeanor.
- Attention to detail
- Ability to complete multiple activities simultaneously
Market Manager
The Company
Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travellers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centres.
Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world. In 2018, its online travel agencies collectively generated approximately RMB725 billion (USD105 billion) in gross merchandise value.
The Role
As the Market Executive/Market Manager at Trip.com US, you will be responsible for:
- Build and progressively expand the portfolio of local hotel partners by introducing prospective high potential partners to Trip.com proposition and facilitating their onboarding process
- Develop and sustain strong partner relationships by providing relevant data insights and support services to hotel partners (revenue management advice, marketing opportunities on the Trip.com marketplace)
- Ensure that the partner hotels’ product (content, rates and availability) is consistently optimized and competitive on the Trip.com sites to maximize customer conversion
- Secure additional inventory over high demand and compression periods to satisfy customers’ pressing needs
- Secure seasonal deals and dynamic promotions within the guidelines set by Management to support the brands’ merchandising and marketing efforts
- Represent Trip.com in the local market, build company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
- Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by Trip.com Group Management
- Other reasonable duties, as assigned
Skills & Experience
To be considered for this opportunity you will need to bring the following:
- Bachelor’s degree or above, major in hotel management, tourism management and marketing is preferred
- A minimum of 3 years working experience in positions within Hotel Sales (OTA background is a plus)
- Ability to develop current distributors by creating and qualifying leads from potential clients in overseas markets
- Good command of written and spoken English
- Positive and enthusiastic team player; have high service consciousness
Job Type: Full-time
- Establish rapport with wholesaler’s middle and upper level management
- Instill commitment and enthusiasm for high levels of performance
- Successfully organize and deliver the tactical plan via planning and review meeting to the wholesaler(s) including volume, distribution and visibility, and programming goals
- Create and deliver impactful wholesaler and BBC presentations, including objectives and tactics to achieve goals
- Wholesaler correspondence through commitments, bench marking, and recapping
- Communicate beer inventory needs to the wholesaler network and the BBC Operations team
- Inventory and point-of-sale (POS) management
- Must stay within all allocated budgets
- Calling on core accounts and identifying and prioritizing opportunities for incremental volume
- Developing tactics to close identified sales opportunities through wholesaler
- Building and maintaining professional business relationships with key accounts
- Portfolio selling all our brands
- All sales call procedures, process, and selling skills
- Establishing goals, creating a selling story, anticipating and handling objections • Negotiation tactics, including bracketing and concession management
- Understanding and supporting wholesaler’s needs through solution based selling
- Maintaining proper brand positioning to BBC standards
- Executing point-of-sale programs at retail to BBC standards
- Executing the BBC’s beer freshness standards
- Creating and executing impactful promotions & events at on and off premise accounts
- Brand styles, brand priorities, national programs and brand strategy
- Romancing all products to include style, ingredients and pairings
- Brewing process and beer history
- Wholesaler structure, portfolio, and personnel
- Beer industry trends and current market trends
- Market and competitors to include: distribution and volume trends, market share, wholesaler network, supplier network, pricing
- BBC sales data to include: sales trends, opportunity gaps, customers, competitive activities, and BBC/wholesaler activities that affect the market
- IRI, Cognos, and other data sources to evaluate BBC business and make recommendations to retailers, BBC and wholesalers
- Bachelor’s Degree
- 3-5 years consumer packaged goods sales experience
- Must be able to lift weight equivalent to one case of beer
- 40%-50% travel (8-10 days per month) to attend retail and distributor sales calls and meetings
Market Manager (San Francisco, CA)
The Market Manager’s primary responsibility is to onboard, develop and maintain a high-quality portfolio of hotel and property products (i.e. relevant, attractive and competitive) for Expedia’s fast-growing global customer base, within their assigned territory.
In doing so, you will also continuously work with Expedia Groups property partners to help them maximize the production potential from their participation in the Expedia marketplace by smartly utilizing the power of Expedia Group’s unique data insights, marketing, distribution and revenue management toolset.
This role is the core on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.
What you’ll do
Consistently using data specific to your market available in Expedient, Expedia’s proprietary market insights and activity prioritization dashboard, and demonstrating local market knowledge, Market Managers will:
- Develop and sustain strong partner relationships by providing relevant data insights and high-quality consulting services to hotel partners (revenue management advice, marketing opportunities)
- Build the portfolio of local hotel partners by introducing prospective partners to Expedia’s marketplace and facilitate their onboarding process
- Ensure that partner hotels’ products (content, rates and availability) are consistently optimized on the Expedia sites to maximize customer conversion
- Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
- Secure seasonal deals and promotions within the guidelines set by management to support the brands’ merchandising and marketing efforts.
- Continuously promote and develop hotel partners’ high engagement with Expedia’s full suite of:
- Unique market insights (partner reports, competitive data, key performance drivers)
- Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
- Marketing and merchandising opportunities
- Specialized brands (e.g. Egencia, Hotwire, Media Solutions) potential opportunities
- Self-service tools (Expedia Partner Central)
- Represent Expedia in the local market, build Expedia’s company profile with key local influencers (e.g. tourism bureau, hotel association, etc.) and provide expertise to the local industry
- Provide coaching to colleagues (peers, Associate Market Managers, Market Associates) on standard methodologies
- Other reasonable duties, as assigned
Who you are
- Bachelor’s Degree; or equivalent
- 2-5 years’ experience
- Approximately 20 – 30% of travel for market visits
- Please note, we also utitlise highly effective video and social technologies that can allow employees to optimize their commitment to travel, communication and collaboration
Drive for Results
- High impact personality: intellectual agility, entrepreneurship, compassion in relationship, great teammate
- Hungry, determined, motivated, willing to take action and results-focused
- Organization and time management skills, rigor, attention to details
- Proven follow-up/persistence when facing challenging situations
- Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Strategy Execution
- Demonstrates ability to prioritize work and be laser-focused on achieving critical targets, goals and/or strategic objectives set by LPS leadership team
Relationship Management
- Relationship builder; earns the confidence of others;
- Bridges and sustains solid partnerships based on mutual support through a reciprocal style
Solution Alignment
- Appetite for innovative technology, fast-changing business environment, data driven decision-making
- Demonstrates analytical skills
- Ability to select and present insights, including performance, market and competitor analysis and to implement significant action plans based on the data
Written & Spoken Communication, Listening and Influencing
- Proficiency in English and language skills
- Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
- Ability to effectively communicate to various levels and through a variety of communication channels
Build & Maintain Teams
- Able to work independently as well as be a strong team worker, ensuring the whole team wins
- Help other team members acquire skills or achieve targets/goals
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world’s travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people’s lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you’re applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.