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Knowledge Management Specialist
Reporting to the Director for Management and Operations for the PHIA Project, the Knowledge Management Officer will oversee the refinement and expansion of knowledge management systems for the PHIA project. S/he will be responsible for maintaining the knowledge-sharing platform to be used for the management of key, priority and sensitive project documentation. S/he will also develop policies and procedures for knowledge management and provide training and assistance to project staff regarding the use of the knowledge-sharing platform. S/he will work to institutionalize best practices, drive improvement in systems and processes, and ensure consistency in how PHIA knowledge and information is captured by and transferred between PHIA project team members and stakeholders
Responsibilities
- Assess the current knowledge management system and processes that the PHIA project has in place, and identify gaps and challenges, including priority knowledge that is not already documented and/or easily accessible. 20%
- Articulate knowledge management theory and the underlying principles, processes, enabling tools and technologies to deepen staff commitment to knowledge sharing practices; understand and share how new communications, collaboration and information technologies effectively support the knowledge management processes. 20%
- Develop and implement a comprehensive knowledge management strategy that is responsive to the needs of the project team, improves documentation, categorization and organization of explicit and tacit knowledge (e.g. lessons learned) and harnesses untapped capabilities of the existing knowledge management platforms. 10%
- Develop and implement knowledge management policies and procedures for the PHIA project, and provide training to project staff to ensure consistency in how PHIA knowledge and information is captured by and transferred between PHIA project team members and stakeholders. 10%
- Lead information-sharing across the PHIA team to deepen staff understanding of effective strategies and tactics, best practices, and content that allow staff to efficiently navigate the PHIA project activities. 10%
- Drive best practices for knowledge sharing among the PHIA team. Advise PHIA project team members and stakeholders on ways to facilitate communication, and strategies and mechanisms to institutionalize information. 10%
- Manage the content and delivery system of the PHIA project’s primary knowledge-sharing platform (ICAPOnline); ensure that the platform is effective – easy to use and navigate, regularly updated, and institutionalizes important information; secure the participation of colleagues in contributing content. 15%
- Perform other related duties as directed. 5%
Minimum Qualifications
- Bachelors Degree or equivalent in education and experience plus 3 years of related experience
Preferred Qualifications
- A Master’s degree in social sciences, non-profit management or related degree.
- Experience working in public health research, or related areas.
Other Requirements
- May require international travel up to 1-2 international trips to Sub Saharan Africa for a duration of 7 -10 days.
- Three writing samples are required as part of the application
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
Latham & Watkins, a global law firm consistently ranked among the top firms in the world, is currently seeking a Knowledge Management Lawyer (Investment Funds) to join our winning team, located in New York. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation and collaboration.
The Knowledge Management Lawyer (Investment Funds) will receive a generous total compensation package. Bonuses are awarded in recognition of individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program including healthcare, life and disability insurance, flexible spending accounts, a 401k plan, and more! In addition, employees receive 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure.
As a KM Lawyer at Latham, you will work on both KM and client-billable work.
On the KM side, you will be responsible for managing the creation, organization, and delivery of knowledge assets to the Investment Funds Group. You will support attorneys to work efficiently, organize / catalogue institutional knowledge / experience, helping the team avoid situations where they are “re-inventing the wheel”. You will also develop and execute a plan for thought leadership to raise the profile of the group in strategic areas.
The KM Lawyer will take the lead on the creation of substantive knowledge assets and will support the delivery of a broader portfolio of knowledge management services including: the development of standards forms, the collation and organization of precedent, the provision of regular current awareness (monitoring of relevant legal and regulatory developments), and the handling of legal research and enquiries.
The KM Lawyer will be expected to leverage attorney engagement in order to create high caliber resources and to bring market experience to the knowledge assets being produced.
The KM Lawyer will dedicate some time to client-billable work, assisting clients from time-to-time on appropriate projects.
Responsibilities of the KM Lawyer will include:
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- In coordination with the Chair and with assistance from Investment Funds attorneys, fostering a culture of knowledge and experience sharing the in the group
- In cooperation with Investment Funds attorneys, identifying, collecting, and organizing work product for the practice group in the relevant Investment Funds knowledge management database. Drafting and maintaining forms and templates and other knowledge resources, and preparing external-facing client materials. As required, assisting in the development of client-specific forms and templates, where clients require certain standard form documents to be utilized
- Utilizing Investment Funds attorneys to support the delivery of the KM effort, coordinating their involvement, and seeking partner feedback / review as required
- Where appropriate, undertaking fee-earning work for clients at the direction of the Chair and other partners
- Monitoring current legal developments for the practice or office, and informing attorneys of important events through emails, bulletins, or other appropriate means; as required, preparing communications and tailored thought leadership materials for clients regarding these developments (including in pitches, newsletters, client presentations)
- Providing and organizing training with regard to the use of forms and precedent materials, as well as more general training on the knowledge management database and KM resources
- Organizing and identifying opportunities for (internal and external) training in relation to professional development and updating on current legal practice and developments for Investment Funds attorneys
- Providing advice on ad hoc legal queries relating to the Investment Funds practice area and conducting research to deliver such advice
- Developing strategy for through leadership, e.g. identifing areas of focus, following new developments, drafting and curating articles; identifying opportunities to place content and / or speak at events
- Collaborating with other KM lawyers in the Firm on all KM efforts as appropriate
- Where appropriate, performing billable work for clients at the direction of the Chair and other partners and senior lawyers in the Investment Funds group
- Acting as the liaison on behalf of Investment Funds for information and technology needs; interacting with Research & Library, Technology, Business Development, and other Administrative Departments on a knowledgeable and professional level
- Coordinating with other areas / departments of the Firm where overlap exists to develop efficient procedures / communications to stream-line processes and satisfy various department needs
- Completing special projects as and when necessary
- As required, participating in client pitches and business development activities
- Promoting effective work practices, working as a team member, and showing respect for co-workers
As a KM Lawyer, you will be expected to apply your organizational and communication skills while displaying a positive, high-energy attitude. The successful KM Lawyer must have extensive knowledge of legal documents and legal practice in the above areas, outstanding communication skills, both written and verbal, and meticulous attention to detail. The ideal candidate will have superior ability to solve problems and roadblocks relating to both technical issues and situations involving the coordination of attorneys, non-attorney staff, and different administrative departments. The KM lawyer will have knowledge of Internet, Intranet, and DMS functionality, along with high customer service skills, promptly responding to incoming requests and being professional with all patrons.
A J.D. or equivalent is required. A minimum of five (5) years of experience in Investment Funds practice is required.
Under the direction of the Chief Knowledge and Innovation Officer, the KM Attorney works independently, and in concert with the other KM and/or Knowledge Services personnel, to encourage the efficient and cost-effective practice of law by facilitating the creation of a knowledge-sharing culture. To this end, the KM Attorney is engaged in developing systems that identify, collect and organize internal precedent materials, capture matter experience, and in designing workflows that accelerate lawyer productivity through process improvement and technology.
Responsibilities
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- Responds to attorney precedent requests by assisting attorneys with identifying and framing legal issues, teaching efficient searching techniques, and locating precedents using internal and external electronic resources.
- Suggests and implements improvements to the information gathering processes (best practices) and the organization of information for KM sites so as to have this information available for dissemination and retrieval by enterprise search or other methods.
- Collaborates with practice group leaders and other attorneys to design effective workflows and processes which meet the practice group’s needs and priorities, and establishes relationships with lawyers to promote awareness of KM initiatives, to solicit their participation in the furtherance thereof, and to stay current on issues important to the firm’s practice areas.
- Evaluate and oversee systems that track matter experience and with the guidance of the practice group leaders, and the lawyers, determine data points necessary to collect and analyze to derive insights that will inform the handling of current and future matters.
- Working with the practice group leadership, lawyers, practice group support and in concert with the Chief Knowledge and Innovation Officer, understand the technology needs of the practice group’s lawyers assisting in developing technical strategies to improve efficiency and making recommendations for how to integrate applications and technology solutions into the practice group workflows.
- Strategizes and collaborates with practice group leaders and other attorneys to design effective workflow systems, processes, guidelines and standards that support the firm’s information governance framework.
- Provides ongoing individual and group attorney and staff training on KM tools and best practices.
- Develops and manages database architecture and taxonomies for existing and new systems and recommends guidelines, policies and procedures regarding the design and functionality of these systems.
- Works on other Knowledge Services initiatives and projects as assigned.
Required Skills
Education:
J.D. required along with a minimum of 3 years’ relevant legal experience in a practice or research role.
Competencies:
- In-depth understanding of a litigation practice or practice-related transactions and detailed knowledge of form and content of corresponding documents in order to communicate effectively with lawyers.
- Strong understanding of organizational practice group workflows and how these workflows interact with other internal firm information systems such as time and billing or matter sites.
- A familiarity with new technological advancements and how they are being applied across the legal industry.
- Ability to analyze issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.
- Work effectively as change agent by presenting guidelines, standards and processes in communications that resonate with lawyers as to the value and importance of adopting new methods of practice.
- Ability to construct and institute training programs and lead both individual and group training sessions.
- Ability to create a project plan, set deadlines, delegate responsibilities and see a project through to its conclusion.
Disclaimer Statement
The preceding job description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.