Implementation Manager | Deployment | Engagement Manager (Technology Projects)

Location: New York, NY
Type: Full-time

Summary:
Jibe is looking for an Implementation Manager to support the delivery of the Jibe platform to our Fortune 1000 client base. You will manage multifaceted projects that transform traditional career sites into powerful candidate experience platforms.

This role is part of the implementations team, and will partner with sales, engineering, customer success, and the product teams to accomplish the customer goals and deliver each platform component. Throughout the implementation process, this role will be the key owner of the customer relationship. An ideal candidate for this role will have experience managing technical implementations, preferably in HR technology, and a track record of building and maintaining strong customer relationships in a challenging and fast paced environment.

This role requires technical acumen and familiarity with software deployments, as well as excellent customer service and project management skills. A deep understanding of industry best practices is hugely desired, as well as the willingness to go above and beyond to achieve successful implementations and deliver positive experiences for our customers during the project phase.

Responsibilities:

• Develop detailed project plans for each customer solution and track key delivery metrics and processes throughout each stage of the deployment
• Clearly communicate implementation status, issues, risks and effort to both the customer and Jibe leadership team
• Simultaneously create, manage and track multiple projects while remaining highly organized
• Establish and oversee the customer’s initial adoption, training and development of best practices to build a strong foundation before and during initial roll out
• Function as the voice of the customer and provide internal feedback on how Jibe can better serve our customers
• Work collaboratively with other teams such as Sales, Product, Engineering, and Customer Success.
• Support and collaborate scoping, estimating, proposing and Statement of Work creation for new projects.

Requirements:

• 3 years+ experience working on or leading enterprise-scale deployments with expertise in software development cycles
• Strong project and account management experience with a deep desire to maximize customer satisfaction
• Proven ability to communicate effectively (both verbally and written) with clients and internal teams
• Proven ability and resourcefulness in generating new ideas and solving problems
• Strong attention to details and analytical skills
• Proven collaborative skills to build and maintain proactive involvement with all levels of staff and community members
• Takes initiative and thrives in a fast-paced environment and effectively adapts to change
• Demonstrates the ability to prioritize and execute tasks within projects with a sense of urgency.
• Ability to identify process gaps and propose alternate solutions.

Additional Desired Skills:

• Experience and proven understanding of the HR Technology vertical
• SaaS experience is a plus
• Familiarity with analytics tools, CRMs, and recruitment processes is ideal

Since 1992, Par Excellence has been building inventory management systems that make it easy for caregivers to control inventory without errors and without excess steps. PAR Excellence serves leading healthcare networks across the United States with our supply chain solutions by helping institutions of all sizes and types deliver high-quality care cost-effectively and efficiently. Par Excellence is seeking experienced candidates for the position of Implementation Specialist based in the northeast region.

The ideal candidate will have a strong technical skill set, positive attitude, willingness to work long hours as needed, ability to multi-task and possess a pleasant customer facing demeanor. This position supports clients’ needs regarding the implementation, installation, and training on all PAR Excellence Systems’ hardware and software.

Duties and Responsibilities

• Install PAR Excellence products and ensure proper operation of technology solutions
• Provide technology implementation and support of high profile accounts
• Provide data analysis for PAR Levels, product descriptions and units of measure
• Provide product training for both hardware and software
• Provide complete and accurate product order documentation with sufficient lead time to ensure on-time shipments
• Work with PAR Excellence technical support to assist with resolving issues while on-site with clients
• Create accurate drawings and related documents regarding each PAR Location installation
• Train new technology Implementation Specialists assisting with projects in the northeast area

Required Knowledge, Skills and Abilities

• Ability to work independently as well as in a team environment
• Self-motivated, detail-oriented and organized
• Excellent oral and written communication
• Outstanding customer service skills
• Extensive travel required

Required Education, Credentials and Experience

• 3 to 5 years of healthcare supply chain experience a plus
• Healthcare Capital Equipment Installation experience a plus
• Reside in the NYC area

For these skills, Par Excellence will offer a competitive salary along with a full benefits package including medical, dental, life insurance, company provided short term and long term disability, 401k with company match, paid vacations and holidays.

Company Overview

Theorem is a global, industry-leading digital marketing partner to some of the world’s most recognizable organizations. With offices on four continents, Theorem delivers a full suite of solutions to maximize the power of online media for some of the most sophisticated digital marketers in the world. Leading publishers, networks, technology providers, agencies and brand marketers have leveraged our expertise to supplement their efforts or manage their digital media operations’ initiatives.

Backed by scale, proficiency and operational maturity, Theorem delivers a full range of flexible, tailored solutions to help organizations cost effectively and efficiently manage digital marketing initiatives. We enable organizations to rapidly activate programs through a model that leverages domain specialists, digital best practices and our deep digital track record.

Job Description

Theorem is seeking an Associate Engagement Manager will work with one or more clients to deliver and implement Theorem’s digital products and services while ensuring the highest levels of quality and overall client satisfaction. They will manage day-to-day client communications and resolve customer issues in a timely and efficient manner. The Associate Engagement Manager will align to and support Engagement Managers on accounts in delivery of major projects, building client relationships and developing new opportunities.

Core Responsibilities:

• Oversee client deliverables and ensure client satisfaction
• Develop and present solutions for client to help solve their business problems
• Manage client projects and implementation work
• Collaborate with Client Partners and Engagement Managers on new opportunities; participate in development of proposals and SOWs
• Continually monitor performance and identify, present, and implement better and more efficient ways to deliver
• Create and manage status reports, client presentations and project schedules
• Conduct regular calls with clients and internal delivery teams
• Report on project status and update relevant teams on client feedback
• Follow-up with internal teams on deliverables or process changes
• Manage client review and approval of deliverables
• Create requirements documentation and relay information to internal teams
• Build best practice documentation for internal teams and client processes
• Handle complaints, provide appropriate solutions and alternatives within the necessary time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies

Qualifications:

• 2-to-5 years proven experience and ability to work in a client facing role
• Experience in Digital Marketing or Digital Advertising, specifically in advertising operations, programmatic platforms and data/analytics
• Familiarity and/or expertise with one or more of the following digital platforms and surrounding processes:
• Ad Operations: DCM, DFP, Sizmek, etc.
• Programmatic: App Nexus, DBM, Tube Mogul, etc.
• Data/Analytics/BI platforms: Domo, Datorama, Tableau, TapClicks, Burt
• Email/Marketing Technology: Exact Target, Salesforce, Yesmail, etc.
• Social: Facebook, Twitter, Instagram, Pinterest, etc.
• Search: Kenshoo, Google Ads, etc.
• Ability to work effectively with offshore delivery teams
• Strong presentation and communication skills, both in oral and written form
• Motivated and self-driven, escalating issues to Manager when needed
• Demonstrated organizational and project coordination/management skills, multitasking across projects
• Quick learner, wth a technical and analytic acumen
• Professional telephone and video conference calls etiquette
• Proficient knowledge of MS Office products
• Energetic, good interpersonal skills and willingness to learn

This position requires some local and U.S travel as needed to efficiently manage clients.

This position is located in our Chatham, NJ headquarters. Theorem offers a flexible work environment, great atmosphere and a competitive benefits package.

For more information about Theorem go to www.theoreminc.net ( http://www.theoreminc.net )