Human Resources (HR) Onboarding

Are you well organized? Do you have a sharp eye for detail? We are looking for someone like that who can help us:

• focus on client service by handling requests in a professional manner while maintaining confidentiality of sensitive information
• take full responsibility for receiving, managing, and tracking HR requests to provide high-quality service to employees and colleagues
• deliver services according to agreed service level agreements and operational guidelines collaboratively work with team members to establish and secure a consistently confidential and trusted work environment
• accurately log and track requests in a streamlined case management tool support continuous process improvement initiatives by identifying opportunities and developing solutions
• execute offer letter administration which includes creating, sending, and monitoring the return of specific documents for new joiner candidates
• enter new joiner information into specific HR systems with strong attention to detail in an accurate and efficient manner
• coordinate communications regarding candidate onboarding status with various stakeholders involved in the process
• complete employment eligibility verification processes including setup and monitoring of the background investigation process escalate issues when required and work with appropriate parties to resolve

Your team

You’ll be working in the Service Delivery team in Nashville. We are responsible for building lasting relationships with candidates and/or HR clients and delivering top-notch service.

Your expertise

You have:

• a Bachelor’s degree or relevant work experience
• advanced Microsoft Office skills
• 1-3 years HR experience within a financial organization, preferred
• experience in HR or Shared Service Operations (insourced or outsourced), preferred
• experience in a general or specialist HR function, preferred
• familiarity with HR applications, preferred
• knowledge of Onboarding processes such as employment verification processes, background investigations, offer letters and data entry, preferred

You are:

• truly service-oriented
• a great communicator
• a team player with strong collaboration skills

GENERAL SUMMARY OF POSITION:

The On-Boarding Specialist is a prime contributor to creating a positive on-boarding experience for our new employees beginning when a candidate signs their offer letter through their first day of employment. On-boarding includes drafting employee offer letters, ensuring the full and accurate completion of a candidates new hire paperwork, initiating paperwork for drug screenings, pre-employment physicals and background checks for our various positions. The Onboarding Specialist will spend time on the phone and with email communicating with our new hires, as well as coordinating with the HR Team and our various hiring managers. The Onboarding Specialist will also be responsible for maintenance of all employee benefits portals and our company directory.

CORE & ESSENTIAL FUNCTIONS:

· Once the decision to make the offer is made, the On-Boarding Specialist takes full responsibility for ensuring a “red carpet” experience for the new hire

· Directly and/or working with internal partners, ensures pre-employment processes such as drug testing, pre-employment physical, background check, employment paperwork, IT hardware, system accesses, and other tasks required for a successful on-boarding are completed accurately and timely

· Delivers final pre-employment process results for the candidate and helps the hiring manager analyze the results and determine a hiring decision

· Serves as the introductory point of contact for questions and assistance for the new employee; and ensures a smooth transition to the hiring manager

· Using system checklists and related organizational tools to ensure all on-boarding tasks are completed timely and accurately

· Responsible for drafting of offer of employment letters for applicable employees

· Responsible for all maintenance (enrollment, termination, addition of dependents and address changes) for all applicable employer benefit portals, our company directory and if required our payroll database

· Assist employees with basic benefit and employee policy manual inquiries

· Participate in continual I-9 documentation and verification requirements including ensuring all employees are submitted through E-Verify in accordance with required guidelines

· Participate in providing details for employment verification inquiries

· Assisting in ensuring all applicable new employee documentation is stored in employee files (both online and physical)

· Responsible for creating any transfer or promotion letters for current employees as needed

· Responsible for ensuring all relevant new hire paperwork remains in compliance with current laws and regulations

· Responsible for the renewing and managing of state and federal labor law posters for the corporate office and all subsidiaries

· Assisting the Human Resources department with projects as needed

· Assist with other projects as needed

QUALIFICATIONS:

2-5 years of Human Resources experience is preferred. Possession of at least a high school diploma is required and a post-secondary degree or college classes in Human Resources is preferred. Demonstrated aptitude for problem-solving, time management skills, strong interpersonal skills, documentation skills, organizational skills and multi-tasking skills are essential. Must be results-orientated and able to work both independently and within a team environment. Must possess excellent verbal and written communication skills. Proficiency in using Microsoft Office Suite applications. Proficiency in Human Resources databases and sensitivity to confidential information.