Here are sample job advertisements for these types of roles…
Hotel Pre-Opening General Manager
Are you proven, hands-on, resilient, energetic and a goal digger?
Hilton Garden Inn Seattle / Lynnwood is seeking a General Manager to lead our high performing team through its pre-opening stages at this new, beautiful, and vibrant hotel. Hotel General Manager must oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel’s profitability goals.
This is a highly visible position responsible for generating profit to exceed revenue expectations while maintaining operational and guest service standards. Reporting directly to the Regional Director of Operations, you will create and maintain a customer-driven hotel with customer retention vision that inspires all hotel associated to do their best. You will create a high energy, positive environment with productive work habits for your team and a warm, inviting atmosphere for guests. General Managers recruit, select, orient, train, and manage a passionate team of up to 45 individuals.
Kalyan Hospitality, is a performance-based culture – We work hard, and we play hard. Operating within a highly efficient team of hospitality professionals, where advancement is based on merit, and the balance of personal and work responsibilities is respected.
Hotel General Manager Functions:
- Build the team by Interviewing, hiring, supervising and counseling department managers in the efficient operation of their respective area(s). Meet with, develop and delegate improvement plans for operation
- Perform administrative duties by reading and writing reports, dictating memorandums and verbally communicating with guests, managers, corporate office, local associations, etc. Critically review reports of occupancy, revenue etc. Make judgments and implement changes to maximize profits. Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc.
- Provide leadership, and development by selecting, training, counseling, and motivating team members. Conducting recommended performance evaluations, resolve problems, provide open communication and approve discipline and all terminations.
- Analyze Profit & Loss, General Ledger statements, and submit P&L Variance Reports in a timely manner
- Facilitate management processes within the property, complete sales, and marketing objectives with Director of Sales. Physically tour and visually inspect property on a daily basis. Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel. Greet and maintain rapport with associates and customers.
- Inspect quality standards daily for compliance with Hilton standards
Hotel General Manager Qualifications:
- Bachelor’s degree, and 4+ years’ Hotel General Management experience preferred
- Ability to be flexible in a constantly changing environment
- Self-starting personality with an even disposition
- Maintain a professional appearance and manner at all times
- One team one dream mentality- must be hands on and willing to pitch in to help co-workers with their job duties
- Basic mathematical skills and ability to make accurate mathematical calculations
- Ability to efficiently handle all employee and guest concerns in a positive manner
- Proven team development, and leadership background
- Proficient with Microsoft Word, Excel, PowerPoint, and Outlook
- Requires reliable transportation
- Able to lift, push, and pull up to 50 lbs.
Job Type: Full-time
Salary: $80,000.00 to $90,000.00 /year
Experience:
- management: 3 years (Preferred)
- hotel: 5 years (Preferred)
The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of employees while maintaining the integrity of the hotel. Responsible for effectively leading and managing all aspects of the hotel and for delivering results that contribute to the mission and overall success of the hotel. Work to achieve performance objectives focused on driving sales and profitability guest and associate satisfaction and meeting brand standards. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities. Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time. Responsibilities QUALIFICATIONS: * At least 6 years progressive experience in a hotel or a related field; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. * Must be proficient in Windows operating systems Company approved spreadsheets and word processing. * Must have valid driver’s license for the applicable state. * Must be able to convey information and ideas clearly. * Must be able to evaluate and select among alternative courses of action quickly and accurately. * Must work well in stressful high pressure situations. * Must maintain composure and objectivity under pressure. * Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. * Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need. * Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests. * Must be able to work with and understand financial information and data and basic arithmetic functions. RESPONSIBILITIES: * Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner. * Maintain regular attendance in compliance with The Hotel Masters Hospitality standards as required by scheduling which will vary according to the needs of the hotel. * Maintain high standards of personal appearance and grooming which include compliance with The Hotel Masters Hospitality dress code and wearing a name tag when working (per brand standards). * Comply with and ensure adherence to The Hotel Masters Hospitality’s standards and regulations to encourage safe and efficient hotel operations. * Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR and First Aid * In conjunction with the Director of Sales conduct a daily ABR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls. * Play a pivotal role in hotel sales efforts including calling on top ten accounts meeting clients hosting luncheons and receptions and meeting with on-site contacts on a daily weekly and monthly basis. * Tour the operating departments daily making adjustments as needed via department heads. * Conduct weekly staff meetings including weekly training sessions presented by managers and self using the steps to effective training according to The Hotel Masters Hospitality’s standards and the review of previous and future sales and operations efforts. * Meet all financial review dates and corporate directed programs in a timely fashion. * Hold a monthly financial review with all department managers and available supervisors. * Ensure that all department heads maintain budgeted productivity levels and The Hotel Masters Hospitality’s standard checkbook accounting procedures. * Develop managers for future advancement through competency training and corporate sponsored training programs. * Participate in required M.O.D. coverage as scheduled. * Maintain direct contact with and monitor the development of management trainees. * Adhere to all The Hotel Masters Hospitality policies and procedures and train new managers to ensure compliance. Oversee and assist in the company budget process as required. * Ensure that training in service standards is taking place in each department using the steps to effective training according to The Hotel Masters Hospitality standards. * Assist in creating a positive team-oriented environment which focuses on the guest through employee development and motivation. * Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. * Ensure complete processing of invoices daily by using the A/P process. * Ensure that all appropriate information for financial documents is received by the Corporate Office monthly in compliance with the monthly accounting calendar. * Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. * Ensure that employees are at all times attentive friendly courteous and efficient in their interactions with guests managers and all other employees. * Forecast monthly the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. * Prepare and conduct all management interviews and follow hiring procedures according to The Hotel Masters Hospitality S.O.P.’s. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff. * Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended. * Perform all department manager performance appraisals according to The Hotel Masters Hospitality S.O.P.’s and ensure that managers are in compliance with the standards in their administration of performance appraisals to their staff. * Motivate coach counsel and discipline all management personnel according to The Hotel Masters Hospitality S.O.P.’s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. * Maintain a professional working relationship and promote open lines of communication with managers employees and other departments. * Ensure that all employees receive fair and equitable treatment according to The Hotel Masters Hospitality S.O.P.’s. * Meet all sales clients on the property including meeting contacts and potential clients touring the property to assist in the sales effort. * Be in the public areas during peak times greeting guests and offering assistance as needed. * Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit. * Conduct bi-monthly credit meetings and take an active role in the hotel credit and collection policies. * Complete required corporate training modules and become certified to train those as required. * Ensure that all scheduled meetings take place on the property.
Job Type: Full-time
Salary: $40,000.00 to $50,000.00 /year
Experience:
- Hotel: 1 year (Required)
We have a great opportunity for the right candidate to join our team! We are looking for a strong operational background, a proven track record of meeting budgets, and a team-oriented personality. As a General Manager, you will be responsible for the day to day operations of the Hotel. You must have an understanding of P & L statements, budgets, and cost/inventory control. If you are service oriented, team focused and have the abilities we are looking for, we want to talk to you.
Primary Responsibilities:
- 1) Managers all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensures all departments are profitable and maintain strong working relationships.
- 2) Creates local and national marketing plans and pricing strategies and knows marked segments. Responds quickly to changing market conditions and revises strategies accordingly.
- 3) Actively participates in sales discussions, meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
- 4) Promotes hotel’s policies and philosophies to employees and guests through direct and indirect interaction.
- 5) Creates the hotel’s annual budget and monitors the performance of the hotel throughout the year.
- 6) Produces monthly financial reports and knows at all times where the hotel stands against budget.
- 7) Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducing regular employee meetings.
- 8) Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
- 9) Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- 10) Provides a professional image at all times through appearance and dress.
- 11) Follows company policies and procedures and is able to effectively communicate them to subordinates.
- 12) Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
Note: Other duties as assigned by ownership.
Job Type: Full-time
Experience:
Hotel Management: 2 years (Preferred)
Certificate approved by Wyndham (Preferred)
Language:
English/Chinese
Additional Compensation:
Bonuses
Work Location:
City of Everett
This Job Is Ideal for Someone Who Is:
- Dependable – more reliable than spontaneous
- People-oriented – enjoys interacting with people and working on group projects
- Adaptable/flexible –enjoys doing work that requires frequent shifts in direction
- Detail-oriented – would rather focus on the details or work than the bigger picture
- Achievement-oriented—enjoys taking on challenges, even if they might fail
- High stress tolerance – thrives in a high-pressure environment
Job Type: Full-time
Salary: $35,000.00 to $45,000.00 /year
Experience:
- supervisory: 1 year (Preferred)
- general manager: 1 year (Preferred)