Global Mobility

SUMMARY:
The Sr. Specialist, Global Mobility and Immigration will provide subject matter expertise for international and domestic relocation, immigration, taxation and related processes to resolve complex issues and queries in a timely manner for our stakeholders including employees, hiring managers, talent acquisition, HR, payroll, benefits, etc. The successful candidate will partner with stakeholders as well as external service providers, to ensure a highly efficient and smooth experience for transferees, assignees and foreign national new hires. This will include administering both domestic and international moves as well as immigration sponsorship for Raktuen USA Inc. and all of its subsidiaries.

KEY RESPONSIBILITIES
Manage U.S. immigration lifecycle for all the U.S. new hires and foreign national employees to obtain U.S. work visas and permanent residencies
Manage international immigration applications and facilitate information and document collections internally and externally between the Company and service providers
Administer international assignments and transfers throughout their lifecycle including: running cost projections, articulating and organizing immigration and relocation procedures, administering an assignment and/or relocation agreement, and coordinating all efforts with internal and external partners to ensure a highly efficient and smooth experience for participants.
Assist manager in immigration and mobility policy and process analysis projects and lead to identify process, policy and service gaps
Respond to high volume of global emails and phone calls to communicate policy, procedures, and resolve immigration, relocation, assignment or tax related questions from stakeholders.
Work closely with service providers such as tax consultants, external immigration counsel and relocation vendors to ensure timely, high quality services are provided and SLAs are met.
Conduct and communicate U.S. visa sponsorship assessments in partnership with Talent Acquisition, HR and/or Hiring managers.
Monitor progress for all U.S. immigration cases in conjunction with external immigration counsel, identify long term sponsorship issues and communicate risk to talent acquisition/hiring manager.
Coordinate recruitment process for U.S. permanent resident applications, in conjunction with sponsoring manager and external immigration counsel.
Coordinate posting of LCA notices for timely H-1B filings.
Assist external immigration counsel with audit/RFE requests from U.S. DOL and USCIS.
Assist USCIS site visits if necessary.
Answer process questions for immigration sponsorship and relocation services from internal stakeholders.
Track and maintain immigration and relocation files in accordance with audit standards.
Handle daily administration of mobility related tasks (review of vendor invoices, record keeping, tracking and updating databases etc.).
Partner with stakeholders to resolve exception requests and escalations.
MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A Bachelor’s Degree required.
Minimum of 5 years in overall Global Mobility and Immigration experience. This must consist of 5 years of corporate immigration experience with NIV [L-1A/B, H-1B, TN, E-3, J-1, O-1, F-1/J-1/L-1 conversion to H-1B] and IV matters [PERM – including Notice and Consider, MM I-140 and OR]. At least 2 years’ experience administering a relocation program with permanent transfers and assignees. Experience should come from in house corporate setting or immigration firm experience.
Experience required in corporate immigration U.S. inbound and Global Visas (Japan, UK, Canada, APJ region)], as well as domestic and international relocation.
Tax experience for managing assignees is highly desired.
Experience working in a role that requires a high degree of confidentiality.
High level of organizational skills and attention to detail.
Excellent written and oral communication.
Demonstrated strong teamwork and collaborative skills working in a dynamic and changing multinational organization.
Proficiency in the Microsoft Office Suite (Excel, Word, and PowerPoint), Thomson Reuter Legal Tracker, and Avature.
Patience working through resolution of issues/escalations from program participants and stakeholders.
QUALIFICATION REQUIREMENTS
Bachelor’s degree in Business Administration, Social Science and/or Liberal Arts
Certification Requirements: GPHR or GMS preferred
At least 5 years in U.S. and global immigration
At least 2 years in global and domestic mobility
At least 5 years of working in global corporate environment in the field of human rescources
RAKUTEN SHUGI PRINCIPLES
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, always advance. Only be satisfied with complete success – Kaizen.
Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
Hypothesize – Practice – Validate – Shikumika. Use the Rakuten Cycle to success in unknown territory.
Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.