Here are sample job advertisements for these types of roles…
At HelloFresh, we want to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch. We have offices all over the world and we deliver delicious meals to millions of people.
We are the industry leader in meal-kit subscription services and we’re growing all the time. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people.
The HelloFresh team is diverse, high-performing, and international, and our work environment is an inspiring space where you can thrive as a result.
Job Description:
HelloFresh is looking for a Manager to support growth and add sophistication of our customer touchpoints. As a member of our Customer Relationship Marketing (CRM) team, you will understand the innerworkings of how to use data along with optimized creatives, orchestrated across channels to craft compelling customer experiences with HelloFresh. Candidates must have a passion for CRM marketing (with email being a major component!) and be able to independently solve marketing problems and obstacles, develop multiple cross-functional relationships, and adapt to the needs of the business and work towards set goals. Attention to detail, quality of work and reliability are all integral to success.
You will …
- Oversee the creation, management and optimization of all communications to our active customers – specifically focused on email and app, but leveraging other channels to nurture and improve consumer engagement.
- Help implement new programs within our martech stack to better support our future growth (specifically, ESP). This will be a great chance to help influence our setup, to learn the data we have available and how it powers your email/app touchpoints! Vendor migration and hands-on experience with Salesforce Marketing Cloud a huge plus (let us know if this is you!).
- Improve CRM strategies by partnering with audience managers and cross-functional teams to identify actionable insights from customer data and new opportunities. Key partners: retention, data, analytics, creative and physical / tech product teams.
- Increase the sophistication of our program through an understanding – and implementation – of industry best practices, current trends, new technologies, regular/iterative testing.
- Understand current program goals and business targets; offering proactive, thoughtful plans to close gaps and increase growth. Focus KPIs: AOV/LTV, retention, loyalty, churn, engagement with our products.
- Balance the needs of our partners with the data and resources available to optimize our programs and prioritize high-impact opportunities.
- Own all aspects for new communications including conception, QA, execution, monitoring and post analysis – ensuring the data and creative both meet standards set by our teams.
- Understand and own the data and events that trigger our programs, building in checks and automating processes to streamline and work more efficiently.
- Test, iterate, share results, repeat! Staying organized, keeping partners in the loop and updating on performance of projects is required to be successful.
- Diligently work to improve the customer experience in an ongoing way – thinking critically about what is right for the customer, developing new projects and figuring out how to implement. Speed is important, but quality is paramount.
You are…
- Person with a passion for CRM marketing and exceptional project management skills with the ability to juggle multiple priorities and projects simultaneously
- Ready to collaborate with relevant teams and people of all levels, with strong interpersonal skills to explain complex topics with ease.
- A scrappy team player, who will actively pitch-in wherever necessary and is comfortable working in a fast-paced, high-growth environment
- Logical thinker who has a passion for data and wants to learn the technical back-end systems to help support campaign development and execution
- Someone that wants to grow with us and elevate our marketing in an efficient, automated manner.
At a minimum, you have…
- Bachelor’s degree – in the field of business, marketing, engineering or data science.
- 4-6 years of CRM related experience, with heavy focus on email, the underlying data and the systems/tools that support CRM. Hands-on experience with Salesforce Marketing Cloud, database marketing, email provider migration are all major pluses.
- 4-6 years of experience analyzing data and creating insights that translate into business strategy
- Experience managing complex projects from conceptualization to completion
- Managed complex segmentation strategies and customer lifecycle programs.
It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.
- Salesforce Administrator certification or equivalent experience
- 2+ years of relevant hands-on Salesforce configuration experience
- Experience with Salesforce configuration options, data model / architecture, and security model
- Experience with Salesforce change management
- Excel in a collaborative environment; we work with Legal, Finance, IT, Marketing, Sales, and product teams.
- Strong team player with ability to develop effective working relationships across organization: regional and global marketing teams, sales, sales operations
Key Responsibilities include:
- Perform Salesforce configuration and customization to support process automation.
- Develop end-user training documentation and provide user training for new releases.
- Work directly with end-users and management to support reporting and administrative needs.
- Promote user adoption of Salesforce.
- Write and execute test plans.
- Develop administrative runbooks for different scenarios.
- Support processes promoting data integrity, data governance, and compliance.
Seated ( https://www.seatedapp.io/ ) is the first dynamic pricing platform for restaurants – we help fill their empty seats while providing consumers incredible rewards to top brands and unique experiences. We are quickly expanding our offerings to cities across the country and are looking for talented and ambitious people to embark on the journey with us!
The Role
Here at Seated we are looking for a CRM Manager to join our growing Growth team. In the role you will help develop and build our engagement and retention strategy for our growing user base. You will design, implement, and scale effective, data-driven engagement strategies to help grow usage of Seated amongst our users. As we expand you will take ownership over certain markets (key cities), be responsible for building out the reporting, strategy and growth plan for them as well as identifying customer trends and needs, understanding how to differentiate our users, presenting recommendations, and partnering cross functionally to develop new ways of speaking to users. As the business develops you will collaborate with all parts of the business to create and execute CRM strategies that move business metrics and surprise and delight our customers.
We are looking for someone with a deep understanding of CRM who preferably has mobile app experience and who is excited to get their teeth stuck into a new and exciting role. If you are a problem-solver who’s motivated by making an impact and thrives in a lean team setup with a wide range of responsibilities, this role is for you!
What you’ll do
- Clearly communicate insights and recommendations on user engagement and retention strategies to the team backed by data analysis.
- Collaborate with Marketing team on the creation and execution of email marketing campaigns for key cities that deliver against revenue-driving goals including CTR, open rates, click rates, incremental revenue lift, engagement, and retention.
- Test, optimize, and manage ongoing engagement campaigns to active and inactive users across email, push, text, and in-app communication.
- Develop thoughtful A/B tests – we’re not just testing for the sake of testing. We seek to test things that move the needle.
- Partner closely with team to brainstorm ways to optimize key metrics including click through rates, open rates, conversion, and retention.
- Develop weekly, monthly and quarterly performance reports.
- Monitor and maintain email deliverability and IP health.
- Work with the Product team to identify opportunities for in-app improvements based on user data to drive increased conversion rates.
What you’ll bring
- 3+ years of demonstrated success in a strategic CRM role
- Experience managing user engagement campaigns (for a mobile app product would be a plus)
- Experience with CRM software and digital marketing tools and techniques (Braze, Tableau, OneSignal, Branch, GA, AppsFlyer, etc.)
- Experience developing and iterating creative and thoughtful A/B tests
- Experience building complex drip campaigns and automated communications
- Passion and track record for leveraging data insights into creative campaigns and communications
- Engagement campaigns across different cohorts of users and analyzing test results
- Strong interpersonal, partnership and influence management skills
- Passion for working in a fast paced and evolving start up with a ‘roll up your sleeves’ can-do attitude
Nice to haves:
- Experience or competence with SQL and HTML
- Experience working in the restaurant or hospitality industry
We are looking to hire a Salesforce Administrator/Subject Matter Expert to be the main point of contact for 150 users across an org! You will be a key member of a team that sits at the intersection of Sales, Product, and Customer Success!
You’ll be working with key business stakeholders to understand requirements and shape Salesforce deliverables across the business, product, and overall platform functionality! You’ll have the opportunity to work cross-organizationally and get a understanding for the full scope of the business to drive innovation!
Responsibilities
- Support all Salesforce application needs
- Configuration of Salesforce including user management, security, custom objects, page layouts, validation rules and workflows
- Work cross functionally to build out enhancements and integrations at scale
- Design, build, and deliver project roadmap
- Migration, and maintenance in Salesforce (Manage duplicate records and improve data quality)
- Subject matter expert on CRM and industry best practices on how to structure Salesforce
- Partner with different business partners to identify and define business requirements
Qualifications
- Bachelor’s degree preferred
- 3 years or more experience as a Salesforce Administrator/Solutions Architect
- knowledge of the standard capabilities across Salesforce.com and declarative development with APEX
- Reports & Dashboards
- Experience with Salesforce Lightning
Job Type: Full-time
Salary: $90,000.00 to $110,000.00 /year
This Job Is Ideal for Someone Who Is:
- People-oriented — enjoys interacting with people and working on group projects
- Innovative — prefers working in unconventional ways or on tasks that require creativity
Responsibilities
- Administer and configure CrossBorder Solutions Salesforce platform based on best practices
- Evaluate and implement additional system integrations as requested
- Manage daily support and maintenance tasks
- Manage all support requests and users’ administrative needs
- Troubleshoot and repair reported bugs
- Administer licensing and track usage metrics for reporting and oversight
- Customize roles, profiles, and security settings
- Design and implement data mapping, object modeling, and workflow solutions
- Identify and execute opportunities for application optimization, redesign, or development
- Perform unit testing, integration testing, and performance testing of new application functionality, then mitigate issues identified during testing
- Manage record assignments, and updates
- Perform basic Salesforce trainings for new employees
- Build Process Builders, workflows, and validation rules, while maintaining existing ones (consolidating, and evolving them to fit new processes)
- Be a student of Salesforce and stay up-to-date on new Salesforce features to provide recommendations for process improvements and future integrations
- Maintain system documentation and SFDC policies and procedures
- Collaborate cross-functionally to discover creative ways for all teams to leverage SFDC, design new technical features, and implement them org-wide
- Develop and maintain Salesforce dashboards and reports to support the business
What You Will Need to Succeed
- Bachelor’s degree preferred
- At least 2 years of Salesforce experience, Salesforce certification is a plus!
- Understanding of relational databases and data integration tools
- Excellent communication and analytical skills, ability to balance stakeholder priorities
- Detail-oriented, and intellectually curious
- Resourceful and creative problem solver, you are not afraid to think out of the box!
- Ability to create technical documentation to support new builds and releases
- Experience gathering, translating business requirements into actionable project plans
- Proven success building components of a SFDC system to support business process
- Flexible in face of changing priorities, with the ability to multi-task, and prioritize accordingly
- Quick learner, hungry for knowledge
- Experience with Salesforce Lightning
We partner with businesses to help them understand, hire, engage, and enable the world’s developers. The products and services are focused on technical recruiting ( https://www.stackoverflowbusiness.com/talent ), developer marketing ( https://stackoverflow.com/advertising ), and enterprise knowledge sharing ( https://stackoverflow.com/teams ). Our clientele includes Google, Microsoft, Bloomberg, and many other Fortune 500 names.
As a Salesforce Administrator on the Revenue Operations team, you’ll work cross-functionally across the organization to help manage Stack Overflow’s Salesforce instance. The successful candidate will have a record of success in improving processes and adoption using the Salesforce platform. The Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.
What you’ll do:
- Report to the Senior Salesforce Administrator and support the organization in day-to-day management of Salesforce, including user setup, troubleshooting, support, and system customization.
- Work closely with stakeholders to ensure accurate transfer of information to third-party tools, including the marketing automation platform (Marketo) and business intelligence platform (Looker).
- Identify and implement operational improvements, enhancements, and customizations.
- Set up and monitor processes that maintain accurate data at a high quality and integrity level.
- Work with managers and users to create operational metrics and reporting for specific groups within the company. Understand needs, create reporting, and follow up regularly to ensure use of reporting.
Candidates will find success in this role if:
- You’re excited to work cross-functionally and learn how to best support different departments
- You’re comfortable identifying and executing the highest priority projects, but know when to escalate or ask for help
- You are able to support the entire Salesforce ecosystem and make improvements to the overall quality of our business data
- You have knowledge of Process Builder and Visual Flow to create robust Salesforce Automation
- You are not afraid to take on additional responsibilities
What you’ll need to have:
- BA/BS degree
- At least 3 years experience as a Salesforce administrator, certification is a plus
- Solid knowledge of SaaS/Adtech business models
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and reports/dashboards
- Experience managing multiple priorities in a fast-growing and changing entrepreneurial environment
- Experience with using and implementing tools and technologies to support the company’s revenue operations highly preferred (such as SFDC + SFDC ecosystem, Zuora, Looker, Xactly, SQL)
- Excellent problem-solving skills
- Teamwork oriented and highly collaborative
What you’ll get in return:
- Competitive base salary
- 20 days paid vacation
- Flexible hours
- Stock options
- Completely free health insurance (no copay, no premiums)
- Great office w/ espresso bar, games, and free daily lunches
- Gym membership reimbursement
- Transportation reimbursement
- Employees will never be poked with a sharp stick
Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.