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Analyst Continuous Improvement & PMO
JetBlue Airways Corporation – Long Island City, NY 11101
The Analyst Continuous Improvement & PMO’s main focus will be to assist with facilitating initiatives designed to improve company operations (preferably utilizing methodologies of Project Management Professional tools and techniques, and Six Sigma). The Analyst will also be responsible for identifying current organizational processes and providing recommendations for improvements in coordination with various business process owners.
Essential Responsibilities
- Continually and proactively communicate updates on project statuses and issues to CI Team, via regular communications and status reports
- Assist in managing initiative timelines to meet established milestones
- Assist in managing schedules, resourcing, budgets, assets and overall project organization to ensure the team meets project requirements and expectations
- Act as point of contact for each project on schedule, cost, and scope
- Coordinate inter-team activities and project dependencies to ensure on-time program deliverables
- Assist with the identification and prioritization of opportunities where process redesign/improvement can significantly impact efficiency, compliance, quality, profitability, competitive position and customer satisfaction.
- Conduct process improvement initiatives with process owners which includes: documenting current process to identify pain points and opportunities, performing supporting data analysis, facilitating the design of the process changes, creating future state processes and supporting implementation of the process change
- Communicate well with cross department leadership, sponsors and stakeholders
- Assemble and present assessment results to department and company leadership in conjunction with project team
- Assist with researching and implementing best practices to ensure continuous process improvements across all departments and business units
- Attend and participate in meetings with various business units, taking complete and accurate notes to capture discussion
- Observe real-time processes and conduct time studies in the field at BlueCities or Other Airlines (OALs)
- Potential need to work flexible hours and be available to respond on short-notice based on operational and/or project needs
- All other duties as assigned
Minimum Experience and Qualifications
- Bachelor’s Degree
- One (1) year of related work experience
- Proficient with the Microsoft Office suite especially strong in Microsoft Excel, Visio and PowerPoint
- Data analysis skills
- Must be a team player and work effectively cross-departmentally
- Show a passion to get the job done
- Excellent organizational and analytical skills
- Must be able to multi-task, prioritize deadlines, and complete assignments accurately and timely.
- Ability to meet project work milestones established by the larger team
- Excellent written and verbal communication skills
- Available for overnight travel (30%)
- Currently in possession of a valid passport or equivalent travel in and out of the United States
- Demonstrates data analysis skills through a work sample using Microsoft Excel and PowerPoint
- Must pass a ten (10) year background check and pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
Preferred Experience and Qualifications
- Master’s degree in a related field
- Fluency in Spanish
- Six Sigma Green Belt training and certification
- Project Management Professional (PMP) certification
- One (1) year of experience as acting project manager on cross-functional initiative
- Prior Airline or related industry experience
Crewmember Expectations:
- Regular attendance and punctuality
- Potential need to work flexible hours, inclusive of weekends and irregular shifts and be available to respond on short-notice
- Well-groomed and able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Equipment:
- Computer and other office equipment
Work Environment:
- Normal Office Environment
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
Manager, Continuous Improvement
Clear Channel Outdoor – New York, NY 10016 (Gramercy area)
Job Summary:
As a member of the Clear Channel Outdoor corporate team, the Manager, Continuous Improvement plays a critical role in the company, facilitating the productivity of our sales teams, consisting of 700 individuals in over 30 locations throughout the United States. Through attention to feedback and monitoring of system usage data, the Manager identifies opportunities for improvement, and utilizes quantitative and qualitative analysis to define problems and recommend solutions. This position works in conjunction with technology, learning, and leadership teams to design and implement solutions consisting of processes, applications, and policies. In addition to managing solution projects overall, the manager develops and maintains effective relationships throughout the organization to facilitate collaboration, control, and the productive flow of feedback after solutions are implemented. This position also ensures that the sales team receives prompt, consistent, and effective support in the execution of standard business processes and in the use of CRM systems, especially Salesforce, both directly and indirectly through management of other team members.
RESPONSIBILITIES
- Ensure successful definition, planning and communication of change programs across all aspects of the business in conjunction with line management.
- Proactively drive system & application enhancements by identifying inefficiencies and communicating requirements to stakeholders.
- Drive analytics and business intelligence to understand business dynamics, evaluate the overall performance or the impact of specific initiatives, and drive executive decisions.
- Conceptualize and communicate strategic solutions to gain buy-in and create measurable impact.
- Act as a key change agent for the company on strategic and operational improvement projects, driving impact from the initiatives and ensuring seamless execution.
- Effectively communicate project status by creating and maintaining comprehensive project plans and providing regular updates on schedules, progress, risks, change impacts, results, etc.
- Provide administrative, analytical and conceptual support to team members, partnering with key stakeholders to ensure requirements are met on schedule.
- Own knowledge management to ensure effective implementation: create and maintain process and procedure documentation; partner with Learning & Development team on training courses and materials.
- Manage process and systems support for sales team effectively and strategically
- Ensure customer satisfaction and efficient use of resources in related teams
- Act as a point of escalation, diplomatically reinforcing adherence to standards
- Analyze requests to identify root causes that drive future improvements
REQUIRED QUALIFICATIONS
- BA/BS or equivalent
- 5+ years in process improvement, project management, analysis, or similar field
- Experience analyzing, defining, and documenting business processes and systems
- Strategic perspective with strong problem-solving skills, both analytical and diplomatic
- Strong project management skills and attention to detail
- Proven abilities to formulate quantitative and qualitative analyses based on statistical coursework and/or professional experience, and make data-driven decisions, both strategic and tactical
- Ability to deliver under pressure, despite ambiguity and complexity, manage competing priorities, resolve conflict, and overcome obstacles to progress
- Excellent written and verbal communication skills, including the creation and presentation of professional project materials to diverse audiences
- Proficient with Microsoft Excel, Powerpoint, and Word
PREFERRED QUALIFICATIONS
- Fluency in one or more process improvement methodologies: Six Sigma; LEAN; or Kaizen
- Familiar with B2B sales processes
- Proficient with Salesforce.com
- Familiar with leveraging LMS for training as part of roll-out, such as Cornerstone
- Proficient in data analysis, including: descriptive statistics; correlation; regression; etc.
LOCATION & TRAVEL
- Role will be based at the Clear Channel Outdoor Corporate office in New York ,NY
- Role requires travel as assigned, up to 15%
COMPETENCIES
- Quality : Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
- Technical Expertise & Business Acumen : Converts data into information that can drive decision making; Asks effective questions to assess the details of a problem; demonstrates how an approach or proposal creates value.
- Collaboration : Understands the importance of relationships in effective teamwork; Modifies personal style to work more effectively within a team; Involves stakeholders in defining the problem and best solution.
- Project Management : Sets high standards for product or service quality; Works effectively across functions, departments, and geographies; Focuses on internal client needs and satisfaction; Creates project plans that organize and align the efforts of all who are involved.
- Customer Engagement : Develops a unique value proposition based on customer needs; Monitors trends of their industry, customers, and competitors to proactively identify opportunities and threats.
- Action Orientation : Operates at a rapid pace; Maintains poise and composure in times of stress; Demonstrates high tolerance for ambiguity and change; Works at a high level of efficiency for long periods of time; manages multiple assignments and projects at the same time; takes the lead on projects and in work groups.
PHYSICAL DEMANDS
The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
- The employee must have the ability to lift and move items up to 15 pounds
- Employee must have the ability to see written documents, computer screens and to adjust focus
- This job is performed in a temperature controlled office environment
Technical Specialist, Continuous Improvement
International Rescue Committee– New York, NY
The Crisis Recovery and Response Department (CRRD) houses all of the IRC’s Country Programs that implement our work, as well as the sector-specific Technical Units (TUs), which are the teams of experts that support IRC’s shift to more outcomes-driven and evidence-based programs. Technical Unitss collaborate closely with Country Program staff on the frontlines of program delivery, and provide technical support to staff to help ensure our programs are high-quality and deliver results for the people we serve.
The Strategy, Learning, & Innovation team sits alongside the Technical Units and works directly with them to support strategic Initiatives focused on:
(1) improving the quality of our programs to achieve better outcomes for the people we serve,
(2) facilitating more collaborative, effective, and data-driven ways of working,
(3) advancing learning and innovation for the CRRD department.
The team currently consists of a Senior Director, Deputy Director, Program Quality Standards Officer and 50% of a Policy and Budget Officer.
Location: New York or London
Length of Assignment: 12 months, potential to extend.
The Purpose of the Role
The IRC has many of the key foundations for program quality in place, including: standards, guidance resources and most importantly, high capacity Country Teams supported by technical experts. However, as an organization that strives for excellence, there are still improvements that can be made. The Technical Specialist, Continuous Improvement will introduce a field responsive approach to cross cutting program quality innovations, which will direct the innovation and improvement priorities of the team. She/he will build on the existing program quality foundations and will help bring simple solutions to complex problems.
The Technical Specialist will report to the Senior Director, Strategy, Learning & Innovation and will work closely with other team members, and collaboratively with colleagues in Technical Excellence, Strategy & Performance and Program Delivery teams.
KEY ACCOUNTABLITIES AND MAJOR RESPONSIBILITIES
- Develop and manage a consultation and continuous improvement process for field responsive innovation & improvement, empowering country, technical excellence and program delivery colleagues to identify gaps and redundancies, share solutions and recommend potential improvements to IRC’s program quality ecosystem;
- Responding to country and/or Technical Unit led innovation, capture and disseminate learning on cross cutting program quality approaches;
- Responding to demand, lead collaborative projects that will bolster and/or simplify IRC’s program quality ecosystem; and
- Provide surge support to the roll out of the IRC’s new project management routines and program quality standards.
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Work collaboratively and with a spirit of kindness and humility, especially with country program colleagues
Skills, Experience, and Qualifications:
Essential:
- Bachelor’s Degree in a relevant field; Master’s Degree a distinct advantage
- Progressively responsible experience within the humanitarian or development sector, including experience working at both the country and global level;
- Experience in innovation and/or change management;
- Demonstrated ability to find simple solutions for complex problems;
- Excellent interpersonal skills, including the ability to effectively manage a variety of multi-level relationships in a multicultural environment;
- Excellent written communications and ability to develop simple and accessible communications materials;
- Excellent project management skills, including organizational aptitude and attention to detail;
- The ability to work productively and accurately while under pressure in a fast-paced, demanding environment;
- A flexible work attitude, meaning the ability to work in a team environment or independently, and the ability to meet unexpected demands;
- Ability to prioritize effectively;
- Ability to travel (up to 20%) to IRC country program locations.
Desirable:
- Product development experience
- Research and/or learning experience
- Mastery of MS Word, Excel, PowerPoint, and Outlook.
- The ability to work (read and write) in French, Spanish or Arabic
This role is Fixed term: 12 months, with extension anticipated but contingent on funding.
Continuous Improvement Engineer
Vantage – Bronx, NY
The CI Engineer leads Continuous Improvement Projects by utilizing LEAN and Six Sigma principles. Projects are to improve productivity, reduce waste, lower costs, and improve quality.
Essential Duties:
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- Improve productivity and reduce manufacturing and material costs across the manufacturing plant.
- Eliminate waste throughout the manufacturing plant
- Lead Kaizen Events to drive continuous improvement utilizing staff and hourly union employees.
- Set priorities and objectives, develop implementation plan, and then achieve goals.
- Develop metrics and then track/manage performance to those metrics.
- Manage manufacturing ECN program, including BOM management and costing.
- Provide mentoring and support to the 5S Program.
- Provide project updates to management and internal customers.
- Work in a multi-cultural team environment.
Work Environment & Hazards
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- General Office & Manufacturing Plant Environment
- Risk of injury from heavy equipment
Work Contact Group
- Significant contact with all departments within G.A.L. Manufacturing
- Moderate contact with external vendors and suppliers
Qualifications:
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- Bachelors of Industrial or Manufacturing Engineering
- Minimum 5+ years working in a manufacturing environment (metal fabrication / assembly)
- Self-motivated and able to work independently with minimal supervision. Ability to work in fast paced environment, multi-task and handle multiple priorities.
- Strong leadership, problem solving and communication skills. Spanish a plus.
- Lean Six Sigma certified. Project management skills and experience.
Special Physical Demands
- Limited physical effort. Requires occasional moving of materials and equipment.