Conflicts | Conflicts of Interest

• Supporting with the overarching governance of conflicts of interest across the firm, including helping drive the maintenance of the Group Conflicts of Interest Framework and the underlying conflicts registers.
• Coordinating and liaising with equivalent counterparts in regional Compliance teams to ensure a consistent, best practice and ‘joined-up’ approach for applying the Conflict Management Framework.
• Operating the process for co-ordinating and aggregating conflicts Management Information (MI) across the Group, and supporting the reporting of this information up to the Management Body.
• Providing regulatory advice and guidance on conflicts of interest, both via CMO line management and directly to business lines and business line RC teams.
• Understanding HSBC values and standards and applying these as part of daily responsibilities.

• Assist with the governance of conflicts of interest. For example; helping ensure that business lines and functions are identifying, and preventing or managing conflicts of interest in line with the Group Conflicts of Interest Policy and Framework. This includes inputting into conflicts of interest registers.
• Support regional RC teams in relation to the governance of conflicts of interest to ensure that there is consistency across the Group in implementing the Group Conflicts of Interest Policy.
• Input to the setting of policies and standards in relation to conflicts of interest. For example; assisting RC teams with the development, deployment and continued oversight of a globally consistent conflicts of interest policy and ensuring that all business lines and functions develop and maintain the highest standards through the implementation of business line procedures, and by following both the letter and the spirit of the relevant regulatory requirements.
• Support Heads of RC to drive linkage and consistency between conflicts register work and the firm’s Risk and Control Assessment (RCA) work, ensuring that there is appropriate first line processes that allow for information to flow between both frameworks.
• Co-ordinate the escalation of conduct issues in relation to conflicts of interest to the Head of Conflicts Management Office.

• Liaise with business line RC and businesses to ensure that information on conflicts of interest is received in a timely manner to allow reporting into various Senior Management governance forums.
• Conduct checks on the completeness and quality of the information that has been provided by business lines to ensure that a group aggregated view can be created.
• Respond to specific queries that are raised on the MI by Senior Management.

• Support Heads of RC in the provision of clear, concise, consistent, constructive and customer conscious advice and strategic guidance to GBM RC Teams and business colleagues.
• Support and provide advice to the Global Banking and Markets (GBM) team to make sure that as a business any new products and/or services are aligned to the HSBC Conflicts of Interest Framework.
• Define recommendations to ensure that exposure to regulatory issues are managed in a practical and effective manner, including defining the appropriate resource requirements to address the needs of the GBM team.

• Observe the Group Compliance “Professional Standards and Guidelines for Compliance Officers.
• Close liaison with control functions and audit.
• Fostering good relations with the regulators

• Provide support and guidance to Global and Regional Compliance Heads as they deploy RC policies, to ensure consistency in direction and advice/guidance on GBM RC matters.
• Negotiate with conflicting key stakeholders to achieve solutions to complex high risk issues.
• Liaise with relevant stakeholders within GBM, other Global Business and Functional teams to provide subject matter expertise on all RC matters
• Assist with ensuring that appropriate, timely and relevant risk information is provided to Global and Regional Heads of GBM RC, GBM senior management, GBM Risk Management Committee
• Establishes and implement global standards and strategic policies to ensure GBM’s exposure to current risks and emerging arising risk is managed appropriately, in a commercially focused and practical manner
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

• Establish, develop and maintain effective relationships with stakeholders both inside and outside of RC at a Global and Regional level.
• Provide wider support and work collaboratively with all members of the RC functions.
• Act collaboratively with GBM and non-GBM business teams and other parts of the Group’s risk management framework.
• Be a Subject Matter Expert (SME) for conflicts of interest within the Global GBM RC team.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
• Conduct activities and exercise behaviours in line with the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture.
• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC’s diversity policy and/or the best interests of the business and its customers.

• Input to the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.
• Maintain a robust and efficient control environment across Regulatory Compliance to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
• Participate in the development, implementation and maintenance of GBM RC management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
• Participate in the implementation and oversight of Regulatory Compliance policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.
• Drive consistent Best Practice globally for RC activities
• Assisting with the review of the Conflicts of Interest Framework
• Analysing information contained in the global conflict management. systems to identify potential legal, regulatory and commercial conflicts of interest.
• Liaising with other legal, regulatory and business colleagues around the bank to establish whether conflicts issues arise, and providing advice in relation to preferred outcomes;
• Applying the firm’s information barrier procedures including creating, amending and removing information barriers as required;
• Assisting with the development of relevant management information to be used to highlight process and conflict risks.

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.

Qualifications

• Experience of working in the global financial services industry is required.
• Experienced with operating in a global regulatory environment.
• Understanding of the purpose, value, culture and fundamentals of the Regulatory Compliance function.
• Highly experienced in dealing with stakeholders across the three lines of defence.
• Experience of interpreting and analysing a large volume of information and / or data and provide succinct summary for management.
• Strong written communication skills demonstrated by a history of writing reports, policies and other such documentation.