Here are sample job advertisements for this type of role…

Head of Community Engagement & Listening

Arlington, VA

Bachelor’s degree
10+ years of experience in program or project management
10+ years of experience working cross functionally with tech and non-tech teams

We are seeking an analytical and process-centric leader to build a team and scalable mechanisms to engage with and learn from customers. You will use your program management and leadership skills to drive consistent engagement across the communities that we are building and automate and scale listening mechanisms to harness insight to improve Amazon operations and our customers’ experiences. You will join a rapidly growing, entrepreneurial, and highly visible organization as we invent new technology and processes from the ground floor.
Amazon Global Communities’ (AGC) raison d’etre is to drive engagement, advocacy, and program success among critical third parties in Amazon’s supply chain. To realize our vision, we build communities that connect, inform, and inspire the ecosystem of entrepreneurs and business owners who work in harmony with us to drive greater selection and delivery flexibility for customers – a tangible demonstration of Amazon’s commitment to the success of these partners. Our vision is to “build communities into an ‘un-put-down-able’, personalized experience that educates and engages members at scale, from their first days in the community through their subsequent tenure journey.” As a member of the AGC Content and Engagement (C&E) management team, you will bring this vision to life by strategically overlaying engagement tactics on top of an ever-growing, high-quality body of content to maintain active and vibrant communities. Our C&E team has the unique honor of bringing the diversity of the communities we support to life; highlighting inclusion, diversity, and equity is a core function of our C&E team.
As the Head of CEL, you will lead a team of Community Engagement Managers and Program Managers who serve as the ‘face’ of the three communities that we support: (1) a global community of over 2,500 Delivery Service Partners (DSP) owners, (2) 8,000+ Amazon Delivery Station Leaders across the United States, and (3) a newly formed and rapidly growing community for Amazon Freight Partner (AFP) owners. You’ll be stepping in as the CEL team forms to build foundational processes, implement performance management systems, manage community advisory groups, and create new automated listening and response solutions, all in partnership with AGC Product and Tech and AGC Events teams.
If you’re looking to lead a customer-facing team to build from the ground up, we’re your perfect match. Come help us learn, invent, and grow!

This position can be located in Arlington, Seattle, New York, Los Angeles, Nashville, or San Francisco*

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us .

MBA preferred
Desire to hire and develop a diverse, customer obsessed and customer-facing organization
Ability to build programs from scratch and implement process rigor and performance management to scale over time
Attention to detail and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables
Ability to influence senior leadership, stakeholders, and peer groups
A highly effective communicator with the ability to clearly and concisely articulate ideas, concepts, and proposals to engage customers, your team, peers, and senior leadership
Strong analytical skills and data-centric decision-making
Previous experience scaling a product or program globally is a plus
Experience collaborating with visual content development teams is also a plus

Senior Director of Partner and Community Engagement

INCLUDEnyc – New York, NY 10003 (Greenwich Village area)

Reports to: Executive Director

Job Summary:

The Senior Director of Partner and Community Engagement will provide strategic leadership for INCLUDEnyc as a member of the organization’s five-member senior management team including the Executive Director, Deputy Executive Director of Programs, Senior Director of Development, and Senior Director of Finance and Administration. With three direct reports and a team of approximately ten to twelve staff members, the Senior DIrector will manage and oversee a newly created division that includes communications, government relations, policy, partnerships, outreach, events, and data/evaluation. The Senior Director will be tasked with strategically aligning INCLUDEnyc’s initiatives with key external stakeholders including young people, their adult caregivers, and professionals in the disability community, as well as government officials, public influencers, allies, the media, and supporters.

Key Responsibilities:

Provide strategic vision, planning, and execution for INCLUDEnyc’s community engagement.
Manage and supervise team members in developing high quality communications, including press releases and statements, policy positions and testimonies, outreach and partnership strategy and materials, using data to inform the decision making process.
Conceive, write, and edit a wide variety of materials to a diverse group of stakeholders.
Maintain and advance a robust evaluation system that accurately and efficiently tracks outputs and measures outcomes in a way that demonstrates the impact of INCLUDEnyc’s work.
Represent INCLUDEnyc in a leadership capacity at partnership meetings, events, and conferences.

Professional Expertise:

Master’s or other advanced degree in education, social work, or a related field required.
15+ years of progressive responsibility in education, human services, and/or disability- related organizations, with at least seven years supervisory experience.
Deep knowledge of disability services/systems, especially the special educational landscape in New York City.
Expertise in strategy development and planning.
Track record of successfully implementing complex projects that achieve desired goals.
Experience in liaising with a diverse set of high level internal and external stakeholders.
Demonstrated ability to outreach to and engage hard to reach communities throughout New York City.
Familiarity with press relations and media strategy.

Personal Attributes:

Strong project management, with the ability to lead multiple projects simultaneously from planning through completion.
Strong written communications with ability to adapt style, message, and format to targeted stakeholders.
Self-directed and well-organized.
Ability to drive projects towards goals, while maintaining flexibility and humor.
Creative problem-solving skills.
Proficiency with Microsoft Office (including Word, Excel, PowerPoint), Google Apps for Business (Gmail, Docs/Drive/Calendar), and Salesforce preferred.
Demonstrated commitment to INCLUDEnyc’s mission of building positive outcomes for infants, children, and young adults with disabilities and their families.

Strategic Recruitment and Community Engagement Officer

Colorado Academy

Denver, CO 80235

Salary

$65,000 – $80,000 a year

Under the leadership of the Director of Inclusivity, and in close coordination with the Director of Admission & Financial Aid, the Strategic Recruitment and Community Engagement Officer is responsible for building relationships with community partners, organizations, and professional networks for the purposes of yielding mission appropriate applicants to Colorado Academy from diverse racial, ethnic, and socioeconomic backgrounds. This position is integral to CA’s efforts to advance diversity, equity and inclusion initiatives in the school community, specifically as they relate to the needs of diverse students and families, both during the admission process and while participating in all aspects of school life. Candidates who are goal oriented and energized by taking initiative are encouraged to apply.

Represent CA to prospective families and students including, where appropriate, touring and interviewing of parents and students.
Lead recruitment efforts to increase the number of applications and heighten the yield of mission appropriate students from diverse backgrounds. This will require ensuring that families know that CA is a community for families from all backgrounds.
Assist with admission marketing strategy and office of inclusivity initiatives.
Coordinate with parent affinity groups to host outreach events throughout the admission process.
Implement student retention strategies for families from diverse backgrounds and coordinate these efforts with principals, counselors, coaches, director of inclusivity, director of financial aid, and others throughout the school year.
Represent the Admission Office at community events and collaborate with the Advancement Office to create events to bring more diverse community groups to campus.
Network and act as a liaison between the school and local communities of color to support the school’s initiatives.
Participate in feeder school events that include public speaking on behalf of the school.
Serve as an advocate for diverse applicants during Admission Committee review and during Financial Aid Committee review.
Assist with and support school related efforts to recruit a diverse faculty and staff.
Plan and host August onboarding programs and/or multicultural meetups for new families from diverse backgrounds.
Maintain relationships with key alumni to enlist them as mentors for current students of color.
Utilize research to inform best practices and participate in reflective, self-directed, on-going professional development.
Participate in staff meetings, school assemblies, and special events such as, but not limited to, admission previews, events with community partners, accept events, etc.
Willingness and ability to work 12 months a year, and outside of regular school hours.
Other related duties as assigned.

Requirements

Intercultural competency with a deep respect for diversity
Experience working in a school environment, preferably in admission, communications and/or community relations
Excellent written and verbal communication skills in English with an emphasis on strong public speaking ability; proficiency and/or fluency in Spanish is a plus, but not required.
Bachelor’s degree
Highly organized, detail-oriented, and ability to meet deadlines
Ability to work effectively as a team member as well as independently

The pay range for the position is $65,000-$80,000. Colorado Academy reserves the right to pay more or less than the posted range. Any discrepancies that may exist do not relate to sex.

Medical, Dental, Vision and Life Insurance available as is a 403(b) retirement plan for Full Time employees, in addition to all entitlements under federal and state law.

Applicants are invited to visit the Colorado Academy website (www.coloradoacademy.org) to learn more about the program and the school.

Colorado Academy does not discriminate in any of its programs, procedures, or practices on the basis of age, color, disability, marital status, national or ethnic origin, political affiliation, race, religion, gender, sexual orientation, military service, or other protected status.

Director of Community Engagement (LGBTQ Mental Health Outreach)

Heights Hill Mental Health Service CAB (d/b/a Rainbow Heights Club) – Brooklyn, NY 11217 (Boerum Hill area)

$63,000 – $70,000 a year

Heights Hill Mental Health Service, SBPC, Community Advisory Board

(d/b/a) Rainbow Heights Club

Job Title: Director of Community Engagement

Heights Hill Mental Health Service, SBPC, Community Advisory Board (CAB) is the not for profit partner of the Heights Hill Mental Health Service located in downtown Brooklyn. Since 2001 we have operated mental health support programs targeting low/no income LGBTQ+ persons who are living with serious mental illness citywide. CAB offices and program space are located on Flatbush Ave at Nevins St. in Downtown Brooklyn.

Please visit our website – www.rainbowheights.org- for more information about our services and programs.

Our clients (members) are low/no income LGBTQ adult individuals who are living with schizophrenia, schizoaffective disorder, major depression, bipolar disorder, anxiety disorders, developmental disability, and substance/alcohol use concerns. Through our peer based Rainbow Heights Club consumer drop in center (now expanding to include Home and Community Based Services), our EQuality Care mental health provider trainings, and our Peer Specialist Internship’s, CAB programming helps to identify and address the barriers to care experienced by low/no income LGBTQ+ persons living with serious mental illness.

Position Summary:

The Director of Community Engagement (DCE) is a Full Time (40hrs per week, overtime exempt) position which reports to the Deputy Executive Director. The DCE is a member of the Senior Management Team of the agency which meets weekly. It is anticipated that 60% of the work time of the DCE will be spent supervising all outreach to the varied and overlapping constituencies we serve. Approximately 40% of work time will be spend giving direct support to the Executive Director, scheduling, staffing and following up on 25 to 30 EQuality Care mental health provider trainings throughout the year. The DCE will supervise a part time (15hrs per week) Community Engagement Coordinator (CEC) who will focus on communication and engagement of/with consumers who are already active participants in RHC programming.

Core Competencies:

Strategic Community Collaborator— The DCE will use a series of outreach and ‘brand building’ techniques, (including but not limited to: attending/producing outreach and training events, attending community meetings, giving presentations, making site visits, as well as the use of agency social media platforms, agency website and consumer/provider databases), to build relationships with consumers, providers, care managers, and managed care agencies, to increase awareness and utilization of our services and trainings .

Effective & Engaging Communicator –The DCE will arrange, introduce, and support the Executive Director as he provides LGBTQ+ cultural competency trainings, and will eventually be able to themselves provide a 30 minute presentation about the agency and its services to various audiences.

Qualifications:

Regardless of their own sexual orientation or gender identity, the successful candidate will have a deep understanding of the intersections of racial, ethnic and economic marginalization as they impact LGBTQ+ New Yorkers living with mental illness and be able to use that understanding to advance the mission of the agency.

Please Note:

If you have no experience in the provision, supervision or promotion of behavioral health or other health and human services in a community setting, you are not qualified to apply for this position.

This position requires:

A Masters Degree in one of the following: Social Work, Psychology, Education, Public Health, Communications or Community Organizing and a minimum of 1 year of experience working in the provision of health and human services in NYC. > >Note: Candidates possessing a Baccalaureate Degree in the fields noted will be considered if they have a minimum of 3 years experience working in the provision of health and human services in NYC.
A detail oriented person, able to work both independently and as part of a team with all levels of skills.
The ability to work on several projects simultaneously, prioritizing competing demands with minimal direct supervision while producing the expected results.
Excellent skills in networking, relationship building, public speaking, presentation development and delivery with the goal being to motivate and influence others to take action.
Proficiency with all current MS Office applications (including publication apps), Constant Contact Email database management, Facebook, Twitter and other social media platforms.
Demonstrated collaboration and communication skills, ability to work effectively with a wide range of people from diverse backgrounds and with different experience and ability levels.
Willingness to travel locally/regionally and work flexible hours, including limited weekends/evenings.
Flexibility to perform other duties as assigned to adapt to an expanding ranges of services in a growing agency.
A well-developed sense of humor.

Job Type: Full-time

Salary: $63,000.00 to $70,000.00 /year

Experience:

Health/Human Services: 1 year (Preferred)

Education:

Bachelor’s (Required)

Language:

Spanish (Preferred)

Work Location:

One location

Benefits:

Health insurance
Retirement plan
Paid time off

This Company Describes Its Culture as:

Detail-oriented — quality and precision-focused

Schedule:

Monday to Friday
8 Hour Shift

Community Engagement Manager

Aunt Bertha, a Public Benefit Corp.

Our Mission: To connect all people in need and the programs that serve them (with dignity and ease).

Aunt Bertha picks up where Uncle Sam leaves off by making it easy to find and apply for government and charitable social service programs. By organizing the world’s human service program information, we make it easy for people in need and the people who help them to find help in seconds on www.auntbertha.com.

We are looking for people who are driven to make the world a drastically better place and want to join our small group of thoughtful, committed citizens because they believe, as Margaret Mead said, “Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it’s the only thing that ever has.”

Please note: If our mission doesn’t strike a chord with you that is OK. But please consider not applying. We are seeking people who come on fire after learning about what we do.

The Community Engagement Manager will lead the creation, growth, and strengthening of relationships between helpers and CBOs (community based organizations, which include nonprofits, faith-based organizations, government and healthcare entities) to improve and sustain the Aunt Bertha network in targeted regions across the country. We are based in Austin and hiring roles in Boston, New York City, Philadelphia, Charlotte, and Indianapolis. We are looking for candidates with deep roots and knowledge in their respective community.

Top Objectives:

Work collaboratively with the full community engagement team to support the network of community based organizations using Aunt Bertha (and platforms we power) to better connect people in need to social services.
Advocate for the ongoing needs and goals of CBO partners, gathering feedback from customers and understanding both how to meet them where they are and also how to help get them where they want to go.
Further develop and implement the strategy of a shared-services engagement model with prospects and customers.

Key Responsibilities:

Engage, train, and support CBOs and helping professionals to use Aunt Bertha’s free suite of tools, stewarding them through a defined onboarding process, that you will also work to streamline.
Project manage community engagement efforts, identifying and prioritizing key geographies and CBO verticals while focusing on ways to scale the process.
Seek out and synthesize product feedback and advocate for new and improved tools and reporting capabilities that will best compliment your work.
Build and nurture partnerships to increase usage of Aunt Bertha nationwide and generate potential sales opportunities.
Create and disseminate both internal and external materials to support CBO engagement.

Qualifications -Traits and Experiences That Would Help You Thrive:

Experience: 3+ years in community engagement, grassroots organizing, or other outreach-based coalition building roles. Experience working in or with healthcare organizations is a plus.
Understand Non-profit and/or Government Programs: You understand the in’s and out’s of programs for individuals in need, and you have a sense for what the motivations and values are of different direct service providing organizations.
A Results Driven, Movement Builder: You have experience with and a proven track record of building active coalitions of supporters towards a common cause or goal. You’re constantly looking to improve your approach to engagement and typically meet, then exceed goals set for you.
Organized for Speed and Quality: You know how to take rough ideas and build them into flexible, fast, learning-focused processes that can be understood across teams. You think about optimizing your own tasks so that you can make space for new ideas.
Outgoing, Yet Humble: You’re comfortable introducing yourself to strangers, speaking in front of a group who may or may not initially understand why you are there, and keeping your cool when challenges arise in the moment.
Empathetic, Good Listener: You recognize that those helping people in need (ie social workers, teachers, case managers, nurses) and Community Based Organizations (those listed on Aunt Bertha platforms) have a lot on their plate. You are a good listener, and promoting Aunt Bertha platforms is second to understanding how people view and might use the tools in their everyday work. When our product isn’t the right solution, listening will help you understand what’s missing, and will help us make improvements.
Based New York City, NY

How to Apply

We are selecting from a broad field of candidates. If you are interested in joining our team please respond to this job posting with the following required items:

Your resume.
A cover letter in which you tell us who you are and why Aunt Bertha’s mission strikes a chord with you.
A list of 2-3 professional references.

Physical Demands & Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some travel is required.

We are an Equal Opportunity Employer and Veterans are encouraged to apply.

Job Type: Full-time

Experience:

relevant: 3 years (Required)