Here are sample job advertisements for this type of role:
Sr. Program Manager, WW Commercial Operations
- Bachelor’s degree or a minimum of 5 years of equivalent work experience
- Sales operations experience
- 5+ years of managing global projects and implementations
- 5+ years of experience in organizational change management
LOCATION: Preference for this person to be located in one of the following locations: Seattle, WA USA, – San Francisco, CA USA – Palo Alto, CA USA – Los Angeles, CA USA – Denver, CO USA – Austin, TX USA, New York, NY USA, Atlanta, GA USA – Arlington, VA USA, Houston, TX USA. Relocation assistance available from within the United States.
Role Summary:
The AWS Worldwide Commercial Sales Strategy and Operations team is seeking an innovative, action-oriented Program Manager (PM) to drive sales planning and operations programs. This role will be responsible for creating project plans, building workflows, working across global stakeholders, and establishing the business rhythm of planning activities that align to sales strategy and goal execution. The PM should be well-versed in program/project management, organizational change management, and be able to maintain a high bar on quality of execution and deliverables.
This role will work closely with sales operations, functional teams, sales field members, and leaders across WW Commercial to build and iterate on global best practices and experiments. A key responsibility of this role will be to build a global mechanism to inventory, measure, provide visibility, and scale local experiments, best practices, and mechanisms for leverage globally. Likewise, this role will track and share what experiments didn’t work and why, to avoid duplication in the future.
The ideal candidate learns quickly and easily adapts to change, is comfortable with ambiguity while working in a fast-paced environment, earns trust through performance and relationship building, and communicates with and is able to influence employees at all levels of the organization. Cross-team coordination, excellent communication skills, the ability to collaborate and bring people together, and drive to results are essential.
Responsibilities include:
- Work with business owners and stakeholders to define program scope and deliverables, assign responsibilities, identify appropriate resources for execution, and develop milestones to ensure timely completion of results
- Create and maintain multiple, complex and concurrent program plans
- Oversee the change management needs required by program, in conjunction with supporting communications, training, enablement, and content management
- Develop program materials, templates, documentation, and other assets
- Track and monitor progress, define key performance indicators or success metrics by program, and be able to report on status against program objectives
- Conduct program post-mortems, capture lessons learned, iterate and continuously improve program management practices and approaches for productivity and future planning
- Work directly within the global sales data to orchestrate metrics, key performance indicators and decision criteria
- Identify process improvements, and implement mechanisms, that simplify internal sales operations and drives standardization of program delivery practices
- Up to 10% travel
- MBA or equivalent relevant work experience
- PMP Certification
- Experience using ERP/CRM software
- Six Sigma or other program management methodology, including tools and templates preferred
- Experience working cross functionally in global, fast paced environment with constant change
- Capable of managing multiple program tracks/milestones in parallel, across multiple owners
- Results-orientation, with an ability to keep programs on track and deliver on time and budget
- Collaborative orientation, flexible, and able to incorporate different perspectives into plans
- An innovative, creative builder who thinks outside the box and continuously improves the tools, approaches, mechanisms, and metrics by which we deliver and evaluate programs
- Exceptional written and verbal communication and facilitation skills
- Experience with Excel, Sql, and/or Tableau to track and measure programs objectives a plus
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Spotify Studios is the team that oversees all relationships, development, and production associated with podcasts. We are looking for a Commercial Operations Manager to support our podcast monetization efforts as we scale the podcast industry across the globe. This individual is fluent in understanding both the needs and priorities of a sales organization as well as content production teams. This individual is a problem-solver, adept communicator, and is genuinely excited about growing the podcast industry in a way that brings more ad dollars into the space while also prioritizing the listener experience and the work of creators.
The right candidate is passionate about evolving the advertising business in the podcast space, and enjoys working collaboratively in a fast-paced environment. This role can be based in NYC, Los Angeles or the Bay Area, and reports to the Commercial Operations Lead, Spotify Studios.
What You’ll Do:
- Support and operationalize the evolution and innovation of podcast ad products
- Be a valued bridge between the podcast sales team & podcast studios within the Spotify network
- Bring experience and a point of view around podcast monetization strategy
- Manage high touch projects & new initiatives related to podcast monetization
- Create and formalize process & policies related to advertising on Spotify podcasts, based on best practices & research
- Manage relationships across the advertising business unit, and exec teams of podcast Studios
- Work cross-functionally with Programming, Content Operations, Ad Operations and Spotify’s Ad Production teams
Who You Are:
- 4+ years experience with audio advertising at a media company, radio station or tech company.
- Systems-thinker, ability to breakdown complicated processes into digestible steps involving multiple teams
- Adept communication skills
- Love of podcasts and audio storytelling
- Strong communication and presentation skills
- Excellent ability to build relationships with multiple functions at all levels of the organization
- Ability to prioritize and handle several projects at the same time in a fast-paced environment while adhering to shifting deadlines
You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 271 million users.
In a fast changing and increasingly complex selling – and buying – environment, Commercial Operations ties together strategy and execution, supported by digital applications and analytics.
The Commercial Operations role is focused on the following:
- Building sales strategy & commercial readiness capability to ensure success in a rapidly changing environment
- Aligning to customer expectations and the needs of those working with our customers; mainly direct sales organization
- Enabling Outcome-based Selling, both for sales leaders and for collaborative selling teams
- Ensuring a foundation of reliable data and simplified processes so we make better, faster decisions
- Drive CRM improvements to increase system utilization and speed on special campaigns
- Ensure incentive targets are aligned to strategy and regional budgets. Provide visibility and recommendations on sales performance. Governance of compensation and sales incentives execution
This focus, led by the Director, Commercial Operations, will result in improved salesforce productivity and effectiveness in the region, accomplished through aligned sales strategy and the right digital mindset.
We are looking for a strong individual who can balance strategic thinking and attention to detail, with a focus on execution. The ideal individual will be able to ramp up quickly in a high-performance organization who is driving a sales transformation to accelerate top line growth.
Primary Responsibilities
- Provide a strategic perspective, acting as a sounding board to the regional president
- Be the core function that manages complex projects across the organization
- Work with the regional president and sales leaders to build the region’s sales strategy and optimal commercial deployment resources
- Accountable for solidifying and amplifying sales strategy, sales model, role expectations, and sales methodology in the region
- Synthesize the inputs and needs from the field and align to the greatest priorities and impact to the region
- Evolve the commercial operation department to be a function which delivers proactive sales insights, effectiveness, and efficiency
- Align with global commercial operations teams to ensure smooth rollout of initiatives and systems
- Represent the region in global initiatives and be the voice of the region within the function
- Leverage deliverables of global team to reduce duplication/increase capacity in the region
- Enable Outcome-based Selling, both sales leaders and collaborative selling teams
- Ensure a foundation of reliable data and simplified processes
- Drive sales processes consistently, such as opportunity funnel health review, monthly order forecasting, and quarterly performance reviews
#LI-TD1
Qualifications
- Bachelor’s degree in business or engineering, with MBA or business acumen
- Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Preferred Qualifications:
- Experienced leader with >10 of total experience in sales and/or combination of commercial excellence roles
- Experience in a multinational, matrix environment, or public company
- Consulting experience is a plus
- Project management and/or continuous improvement certification is a plus
- Analytical mindset, with capacity to absorb information and data to drive solid conclusions
- Strong understanding of modern selling and proven ability to build and communicate strategy
- Ability to articulate complex messages in a clear way, and effectively propose ideas and get buy in. Present strategies at an executive level.
- Knowledge of business change management framework approaches or methodologies. Detailed understanding of the impact of change, the interdependencies, and the impact on the business.
- Collaborative style, which can drive consensus across indirect reporting lines and peer groups
Primary Purpose:
The Regional Director of Commercial Operations AMR is responsible for ensuring that Tektronix commercial operations teams are managed for success. They oversee and coordinate all processes and activities that support order operations, customer support and Demo & Encore operations for the Tektronix in the AMR region. You will work with the Sales
Operations leaders, Sales, Marketing, Operations to operationalize commercial support activities in the AMR region. This person is highly motivated, collaborative and has a deep passion for success. You have a strong operational background with a proven track record of creating excellence in operations that enable predictability, scalability and efficiency and the ability to deliver high-impact results.
Essential Duties and Responsibilities:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Manage a team of over twenty people, including two managers and operations analysts driving both direct and in-direct channel sales functions.
Responsible for customer service and support teams as well as Tektronix demo and used equipment operations, logistics and strategy.
Cross-functional alignment and coordination with critical business and partner stakeholders to maximum impact and provide a best in class customer and field experience. Oversees the Customer Success and Order Operations teams and leadership to ensure all aspects of AMR based order processing and management of the Tektronix OEM portion of the Tektronix portfolio are successfully executed to maximize customer satisfaction and drive customer retention. Collaborates with the commercial leadership and finance teams to ensure availability of data and reports tracking metrics for the commercial leadership, executive management commercial team, engaging stakeholders to track and manage KPI’s, lead routing and conversion, funnel management with a focus on continuous improvement and customer impact.
oversight of strategic demo units to support new product sales activities and
assignment strategy for these units globally in partnership with sales and
product line efforts, as well as ROI tracking and management, Encore sales strategy oversight and leadership and defining strategic positioning of Demo and Encore processes and products.
Minimum Skills and Competencies:
The requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Expert level skills in Excel, CRM (Microsoft Dynamics),
strong skills in Microsoft products such as Word, Access & Teams.
Affinity for Value Stream Mapping and Transactional Process
Improvement (or willingness to learn)
Strong ability to work with remote teams and lead meetings
in a collaborative and virtual world
Must be data driven with significant knowledge of analytics
and data reporting and a data driven decision making mind-set, experience in Oracle and OBI or other similar system required.
Familiar with lead management and reporting.
Self-directed with ability to multi-task, manage details and
problem solve to meet objectives.
Strong written and verbal communication skills, organized
and a good time manager.
Focus on operations with a strong analytical mindset
Ability to work collaboratively across business functions to
coordinate and manage to executable outcomes.
Excellent interpersonal skills with the ability to establish
working relationship success with individuals at varying levels across the
organization and customer.
Experience:
Requires minimum BA/BS in Engineering or Business.
5+ years of experience in managing channel operations,
commercial operations finance and/or sales leadership.
Preferred location is Portland, alternative locations may be considered.
Experience in software and/or Test and Measurement
environment preferred.
When you join Tektronix and Fortive, you will work in an extraordinary team, learning with and from great people, where diversity and inclusion is celebrated. You will have the opportunity to do work that makes a difference in the world. You will be trusted and empowered to
contribute in meaningful ways with visibility and accountability. We are
obsessed with our customers and have a commitment to transparency, unending learning and growth to accelerate progress and innovation. Join us for the excitement of a startup with a history of success! For You. For Us. For Growth.
Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work.
All employment offers are contingent upon successful completion of our pre-employment drug screening, background/criminal check, and if applicable a motor vehicle record search and/or financial record check.
Candidates with less education/experience may be considered for other opportunities Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.
Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com .
Tektronix is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix – join us in revolutioneering a better tomorrow.
“The company in which you have expressed employment interest is a subsidiary or affiliate of Fortive Corporation. The subsidiary or affiliate is referred to as a Fortive Company. Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The “EEO is the Law” poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-866-272-5573 or e-mail applyassistance@fortive.com to request accommodation.”