Here are sample job advertisements for these types of roles…
Account Manager
About you
Role
As an Account Manager, you will be responsible for supporting advertising deals and agency and client relationships for Wild Sky Media’s portfolio of brands. Account Managers are the primary orchestrators and strategic overseers of all advertising partner program activity from RFP submission through campaign conclusion. Responsibilities include, but are not limited to:
- Program ideation;
- Media plan creation;
- Running campaign kickoff calls;
- Creating production timelines;
- Tracking all internal and external deliverables to assure timely and accurate program launches;
- Monitoring performance of all campaigns in progress;
- Providing clients with campaign delivery reports;
- Recommending and implementing optimization plans, as needed;
- Other duties, as assigned.
- Pre-Sale
- Post-Sale
Skills and Experience
- Four year degree required;
- 2+ years of digital media experience in an account management/client service capacity – agency experience a plus;
- Absolute attention to detail;
- Excellent verbal and written communication skills;
- Possess deep sense of integrity, strong work ethic and penchant for taking initiative.
- deepening and broadening existing relationships with our Merchants;
- understanding our Merchants key strategic priorities;
- identifying opportunities to drive tangible merchant value leveraging Enterprise capabilities;
- navigating and collaborating with a broad range of key business partners across American Express
- Manage the end-to-end global merchant relationships, which includes managing the day-to-day relationships (i.e. marketing, payments, operations, reporting requests/ inquiries), as well as developing holistic strategies which deepen American Express’ profitability, relevance and engagement with these strategic partnerships.
- Drive & expand charge volume globally in new regions and channels, and uncover business transformational opportunities that deliver against business needs.
- Develop and broaden relationships with various key stakeholders in the account organization in order to drive AXP business needs and advocacy.
- Create global account plans; including partnering with international client managers to develop regional specific strategies that drive mutually beneficial results.
- Negotiate Card Acceptance Agreements with partners, collaborating with cross-functional teams to create profitable deal constructs, value levers and pricing scenarios for use in contract negotiations.
- Partner closely with internal partnership teams globally to ensure seamless integrated partnership with key stakeholders across different business units such as Pricing, Finance, Risk and Operations, etc.
- Partner with global payments consulting and servicing teams to proactively resolve operational challenges.
- Open doors to C-suite and key decision makers establishing value of American Express acceptance and creating buy-in on business building opportunity.
Minimum Qualifications
- Experience in partner management, especially large companies
- Strong executive presence with a track record in developing strong relationships at all levels to sell-in transformational initiatives despite resistance, obstacles, and unknowns
- Operational experience – Ability to drive tactical results in a dynamic environment across a wide variety of business needs resulting payment efficiencies for our merchant partners
- Excellent global influencing and collaboration skills, internally and externally
- Strong strategic thinking, analytical and problem resolution skills
- Proven ability to drive results in a highly complex and dynamic external marketplace
- Strong experience negotiating partner agreements and contracts
- Solid relationship management and consultative selling skills with an ability to establish, maintain, and deepen relationships with external customers
- Demonstrated project management skills and the ability to seamlessly multi-task and reprioritize
- Ability to develop and implement creative solutions to marketing, financial, operational and other business problems
- Team player who enjoys working in a fun, smart, fast-paced and dynamic environment
- Thrives in an ambiguous environment and quickly changing external marketplace
- Excellent oral/written communication and presentation skills a must
- Expertise in payments, B2B and/or eCommerce industry a plus
- BA or higher – MBA preferred
The Company:
PGC operates in the HR and technology space as a complete workforce management platform. We help companies engage with workers in all 50 states and Canada, and are an ideal partner for startups and foreign companies expanding to North America. We manage our clients back-office functions including payroll, taxes, insurance, benefits, contracts, and many day-to-day HR matters. We are privately-funded, have our own custom-built software, Precision, have offices in both London and NYC, and have had significant growth over the last 12 months with even more on the horizon.
We also are a company where we look forward to coming in every day. Whether it’s petting one of the office dogs, hitting the Nespresso machine for a free pick-me-up, sharing a glass of wine to end the week in our Team Fridays, or celebrating a teammate’s birthday with cake, we have cultivated a strong, collaborative team culture at PGC.
We:
· Exist in a compliance-heavy industry: We’re fun, but accuracy and efficiency are mandatory.
· Don’t stay late to score points or keep up appearances. Find process efficiencies, that’s more impressive!
· Place a premium on self-motivation, ownership, integrity and a continual quest for excellence.
· Understand that humans make mistakes and we don’t dwell on them, provided they aren’t continual or drastic. We use them as opportunities to improve and grow.
· Value people. That starts with the person next to you, and extends to our customers, and the Seamless delivery person.
· Have a pioneering spirit – we believe the next innovation is always around the corner and have an adaptable mindset.
· Offer fantastic benefits – a monthly stipend for medical/vision/dental and Crunch gym membership, the ability for you to contribute pre-tax $$ to 401(k) and Commuter benefits, an annual budget and time off for PD, 20 days annual paid vacation.
The Position:
This is an opportunity to help us build our client engagement team. Reporting to the VP of Client Engagement you will provide operational support and relational service to help our clients navigate the complexities of employment in the United States and Canada and drive customer success. The role is largely post-sale and involves running tech demos and implementations as well as conducting training modules with clients. You’ll work cross-functionally to streamline processes, provide expertise to clients and advise on both day-to-day workforce issues and strategic operational challenges. Creative, resourceful thinking will be given opportunity to shine.
Based in our New York office, you’ll be working alongside the Client Engagement team as well as our London team. The role may involve occasional travel between offices or to clients.
Primary Responsibilities:
- Provide post-sale, operational and relational support to clients
- Onboard clients and implement them on-to our workforce management platform.
- Consult with clients on operational processes, and develop workflows to support their requirements.
- Provide regular training modules and educate clients on US and Canadian workforce compliance.
- Assist internal teams with effective client service. Providing handover and escalation support when necessary.
- Manage process changes, working with the internal team to streamline processes, update clients, and ensure compliance.
- Develop key client resource materials and external communications.
- Provide compliance guidance to clients, by staying current with HR and employment compliance law updates.
- Provide user feedback to Product Development for future releases.
- Facilitate a proactive client relationship by; having an in-depth understanding of our client’s goals, understanding our clients health, anticipating potential issues, and providing unprompted support that continually improves our clients experience and furthers their success.
- Utilize creative problem solving, and analytical skills to identify complex problems and create solutions that scale.
- Ability to create structure in ambiguous situations and design effective processes that serves our clients.
- Results-driven mentality, with a bias for speed and action
Skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
You:
- Are a fantastic verbal and written communicator. Relational and personable. Tech-savvy and able to grasp complex processes. Personable and understanding enough to explain them to non-technical audiences.
- Can process solutions logically to objectively troubleshoot and innovatively resolve situations.
- An emotionally-intelligent team player, capable of working with attention to detail independently.
- Take ownership, are a self-starter, and take initiative.
- Enjoy helping people – this is critical to our company culture.
- Utilize creative problem solving, and analytical skills to identify complex problems, creating solutions that scale.
- Have a Bachelor’s degree; majoring in Computer Science, Human Resources, Business Management, Operations Management, or other operations or tech-related fields.
- Previous account management, client operations, or HR background is beneficial.
- Excel and Adobe creative tools experience is a plus.
Compensation, Benefits and Perks:
- Full-time exempt position, office hours 9am – 6pm, Monday – Friday.
- Estimated base salary of $60,000 to $65,000 depending on experience.
- 20 days paid time off
- Generous monthly contribution towards medical with elective options for dental, vision, disability, and life insurance.
- Travel, occasional travel may be required between PGC’s offices and to client sites.
- Dog-friendly – we have two French Bulldogs regularly visiting our NYC office.
Job Type: Full-time
Salary: $60,000.00 to $65,000.00 /hour
WHO WE ARE:
Beecher Carlson is a subsidiary of Brown & Brown, Inc. a large account risk management broker. For more than 30 years, we have delivered integrated insurance and risk management solutions to some of the most recognized and respected companies in the world. We work to help clients manager their business risks, protect and enhance their capital, and fulfill their corporate missions by delivering expertise by industry focus and product specialization. Insurance Business America named Beecher Carlson as a Top Insurance Workplace for 2019. Find out more about our team and expertise here: www.beechercarlson.com
We have an immediate opening for a Client Manager – Commercial Lines with the National Casualty Practice located in New York, NY or Boston, MA with a concentration in Real Estate and Construction. The primary responsibility of this position it to provide support services to clients and foster client satisfaction.
WHO YOU ARE:
You are a consultative detail orientated team player that takes the initiative to strategically address client needs. An analytical self-starter that understands the importance of client satisfaction, accountability, and leadership and possesses excellent oral and written communication skills.
WHAT YOU’LL DO:
- Assist clients in understanding their policies/coverages and determine their individual needs
- Communicates with existing clients to ensure quality service is being delivered
- Responds to client requests and questions within ability/knowledge
- Gather and analyze exposure and loss information
- Assist in preparing proposals, graphs, and service plans for clients.
- Assist/support Account Executives in the marketing process including preparation of all necessary applications and data
- Manage daily transactions for an assigned book of business
- e., audits, adjustments (retros, collateral, alternative funding, etc.), endorsement requests, coverage analysis, open items, etc.
- Contract review as needed
- Support brokers with renewal process
- Establishing timeline
- Manage renewal strategy report preparation
- Gather renewal exposures
- Review carrier quotes for accuracy
- Manage client proposal preparation (participate in presentation as needed)
- Manage post binding process (insurance summary preparation, stack charts, coordinate critical service outputs i.e., certificates of insurance, etc.)
- Invoicing (renewal placements, brokerage fee, special projects, etc.)
- Market certain lines of coverage as determined by the client executive
- Maintain appropriate level of confidentiality.
- Follow company policies and procedures.
- Pass state licensing exam and maintain licensing annually
- Other duties as assigned
WHAT YOU’LL NEED:
- Bachelor’s degree including but not limited to Business and/or Risk Management, and/or at least 2 – 6 years of related insurance experience.
- Must have or be able to obtain the appropriate state brokers licenses.
- Ability to establish work priorities and manage time effectively.
- Ability to use initiative and good judgment in accomplishing tasks with minimal errors/Must possess critical thinking skills.
- Establish and maintain effective work relationships and to function in a team environment.
- Excellent interpersonal and customer service skills.
- Ability to lead/command client and/or market discussions.
- Good listening skills.
- Proficiency in use of personal computers, including data entry, word processing and spread sheet applications. Proficient with Microsoft PowerPoint, Word and Excel.