Study abroad roles can be at universities, non-profit organizations and for-profit companies. Here are some sample job advertisements…
The Director of Study Abroad, under general direction, develops and directs study abroad programs. Provides general and region-specific study abroad advising, promotion, and outreach activities.
- Direct Study Abroad including strategy, program planning, and budget oversight. Promote international opportunities and a global focus on campus. Develop, implement, refine as necessary and monitor rules and procedures of International Programs. Hire, supervise, train and evaluate Study Abroad staff.
- Perform international recruitment initiatives including recruiting sponsored students and international students. Liaise with embassy officials, international education organizations, government officials, international agencies, etc. to achieve international recruiting objectives.
- Administer study abroad programs. Manage administrative and risk management issues. Collaborate with faculty on the development and implementation of faculty-led programs. Conduct site visits. Assess education abroad programs. Collaborate with Contracts staff and the Office of the General Counsel staff as necessary to establish affiliation agreements and administer the affiliate agreements.
- Serve as a liaison for faculty, administrators and researchers for international activities. Collaborate with the Special Advisor to the President to achieve the international objectives of the university. Serve on the International Programs Advisory Board and other committees pertaining to the university’s international initiatives. Establish and maintain professional networks with local, state, national and international organizations. Represent the university at international education-related events and activities to elevate PVAMU’s International profile.
- Pursue external and internal funding to support international activities. Oversee grant and/or contractual funding requirements.
Required Education and Experience:
- Bachelor’s degree in applicable field.
- Ten years of related experience developing or managing study abroad programs.
Preferred Education and Experience:
- Master’s degree in applicable field.
Required Knowledge, Skills and Abilities:
- Generally supervises
Preferred Knowledge, Skills and Abilities:
- Excellent decision-making and organizational skills.
- Excellent written and verbal communication skills including cross cultural competencies.
- Ability to communicate and work effectively with diverse constituencies including, students, parents, faculty, administrators and external groups (e.g., international institutions, U.S. government officials and officials/individuals from other countries, community leaders.)
- Proficient using standard office software applications.
The Site Specialist team serves a very important role in the organization by being students’ and families’ main point of contact and support system as they prepare for their academic experience abroad. The Site Specialist provides comprehensive advising for students on a broad range of study abroad programs, including academic year, semester, summer and short-term programs. The Site Specialist helps students by answering questions, creating reports, advising on student health and safety matters, credit transfer, the visa process, and housing while meeting retention goals. In addition, the Site Specialist works closely with international staff in order to best prepare students for their time abroad and serves as an expert of his/her designated sites.
The accountabilities listed below are not all-inclusive of what the employee may be responsible for.
- Retain students through the pre-departure process and successfully prepare them both logistically and culturally for their program
- Will be accountable to monthly and term based metrics around student retention, collection of confirmation payments, and facilitating quality advising phone calls
- Serve as primary point of contact (via phone, text, and email) for students and families from program acceptance through program start
- Develop and maintain extensive knowledge of program details and become an expert on designated sites
- Actively participate in weekly coaching sessions being prepared to discuss performance data, currant applicant concerns, and creative solutions to enhance team performance.
- Monitor student progress to ensure effective communication in tandem with pre-departure deadlines.
- Master the visa processes for several countries, and provide accurate guidance and advice to students
- Work collaboratively with various departments across the organization, both domestic and internationally to create and continue to improve the student’s experience and business efficiencies
- Coordinate with Student Accounts department for general financial advising and payment plans
- Demonstrate an excellent level of customer service and an ability to respond professionally to common inquires and/or complaints from students, staff, employers or community at large
- Record detailed notes in Customer Relations Management tool (SalesForce) regarding all internal and external email, phone, text, and chat communications to ensure proper follow-up and effective customer service
- Ability to respect confidentiality and ethical boundaries with regard to student privacy
- Create and maintain site-specific program literature to help improve the pre-departure process
- Must have superior interpersonal skills with a demonstrated commitment to cultural diversity
- Bachelor’s degree
- 1-3 years of related student advising, advanced international travel and/or customer service experience preferred
- Experience studying, living, or working abroad preferred
- Ability to excel independently and collaboratively
- Experience using CRM databases, Salesforce preferred
- Proficient in MS Office: Word, Excel, Outlook, and PowerPoint
- Experience working in a cross-functional team
- Excellent oral and written communication skills
- Must thrive in a fast-paced, constantly changing environment
Job Type: Full-time
- International Education: 1 year
The Study Abroad Campus Partnerships Coordinator is the face of Birthright Israel Study Abroad in the national and international college community. The coordinator must be a seasoned relationship builder and have exceptional sales acumen. With an all-encompassing knowledge of Birthright Israel programming, and a specific expertise in study abroad offices and administrative bureaucracy the Coordinator is well equipped to begin laying the groundwork for the future of study abroad partnerships.
Roles and Responsibilities
Strategy/Research and National Outreach
- Strategic study abroad research of the assigned college campuses. Must understand the current challenges and existing relationships in order to facilitate national expansion and development
- Identify areas within the national landscape of the study abroad community for optimization and growth based on research. Create tangible & implementable growth goals to execute both short & long term
- Establish relationships with the Study Abroad offices across the country and internationally
- Provide any tools or information necessary to help establish fluid credit transfers across college campuses nationwide
- Schedule & coordinate presence to be able to represent Birthright Israel Study Abroad at national and larger-regional conventions for recruitment
- Establish relationships with departments and professors on campus about topics that relate to the coming season’s programs
- Introduce the trip and programs for the season
- Run tabling at Study Abroad fairs on campus
- Establish new initiatives that will result in untapped networks and on-campus communities outreaching to eligible potential Study Abroad participants
- Outreach on different platforms, both social & in person recruiting students on campus for all programs
- Coordinate and manage both smaller WebEx’s and large events on campus open to all students highlighting the main topics of the programs offered
- Become the face of Study Abroad campus/community presence in the form of tabling/boothing, flyering, fairs, development, one-on-one, and any other recruitment events; as well as providing training, education, strategic outreach and resources
Potential Annual Metrics for Success
- Annual lift in number of academic applicants
- Conversations with study abroad offices, departments and other relevant organizations per season
- College campuses who accept or pre-approve the necessary courses
- Completed credit transfer forms
- Participants who transfer credits per season
- New direct relationships established with study abroad personnel
- Hosted events on campus
- Proven success and prior knowledge/experience with college and young adult community activities; preferably in the form of outreach and sales
- Understand the region in which he/she is assigned in terms of locations, type of person, culture, and school life (Greek, honor societies, clubs, etc)
- Be able to easily manage & plan independent/collaborative presence at events in both local & national form.
- Excellent organizational, written, and verbal communication skills. Comfortable public speaking to both small and large groups
- Process oriented and diligent
- Self-motivated and resilient. Must be willing to think outside the box and consistently navigate relationships and bureaucracy.
- A passion for Birthright Israel and transformative experience based learning; and the drive to share that passion with others
- Proven leadership skills and the ability to manage people and projects effectively
- A team-player with a strong work ethic, who is also able to work and succeed managing themselves and projects independently
- Ability to work well alone/ Self Manager
- Study Abroad administrative or collegiate experience not necessary, but a recommended
- Possesses an ambitious entrepreneurial mindset with a strong desire to grow and innovate within the job role