Manage and supervise Corporate and Community Group Volunteer Program including critical communications, coordination of House calendar, application processing, welcoming groups, leading House tours, overseeing volunteer activities, thank you emails and follow up
Coordinate volunteers’ selection process, on-boarding and training to meet the needs of RMH-NY
Manage full Volunteer calendar bookings of signature programs: Days of Service, Meal Programs,Nightly Volunteer Teams and special events
Manage Volunteer logistics, requests, activities, supplies, administrative and compliance needs through timely and frequent communication
Monitor volunteers’ activities, attendance and performance; intervene where appropriate
Ensure volunteers’ compliance for eligibility standards and adherence to RMH-NY policies
Support fundraising and community engagement activities through event management and donor relationship management.
Cultivate and engage with new corporations and continue to engage corporate and community groups following volunteer experience
Assist and supervise signature programs and special events as needed which may require heavy lifting
Manage and supervise approximately thousands of annual volunteers: managing House calendar, purchasing supplies, communicating House updates to teams and families, coordinate field trips, supervise and evaluate the work of volunteers and team leaders while ensuring appropriate activities for families
Drive volunteer training, development and appreciation activities: plan and execute orientations, training days, mixers and major events (e.g. Recognition Dinner, Hope Awards)
Work across departments to support requests for volunteers and especially with the Operations Department including Family Support to assess needs, coordinate all related volunteer activities, and ensure smooth running events
Implement new ways to engage volunteers and offer consistent trainings
Serve as the lead point person for the Annual House Block Party; coordinate interdepartmental logistics, organize and assign staff and volunteer schedules and activities
Corporate engagement: work with current or new corporate volunteer groups to gain sponsorships, donations, or gifts in-kind, and partner with other team members and departments to further build relationships
Support annual fundraising volunteer event: manage communication with volunteer committees and teams, manage registration and various activities (raffles, silent auction, funding pages), drive promotions to volunteer groups, assist with all event logistics
Manage Raiser’s Edge database by inputting all donations; track and update financial reports (e.g. $400,000 in cash)
Support the Director of Communications and Volunteer with database management and budget and creation and maintenance
Assist with letter writing, generating reports, newsletters, and editing for all other House communications
Assist at various media events; serve as a spokesperson for Ronald McDonald House New York at internal or external events, presentations to corporations, and with staff and stakeholders
Serve as a Manager on Duty (MOD) at least once a year for a national holiday or upon request (with advanced notice)
Serve as a resource for families, guests, staff, donors, and other community members
Qualifications & Competencies-
High school diploma or equivalent accepted with at least 4 years relevant work experience; Bachelor’s degree preferred in a related field (Communications, Hospitality, Marketing, or Business Management)
At least 3 years of experience working with volunteers/event management/fundraising or a related field
At least 3 years of supervisory experience with leading a team, training, scheduling, and performance management and development
Manages the strategic development of the leadership volunteer initiatives program for the University of Houston. This position will manage opportunities for leaders of industry, executive leaders and donors to serve the University with a goal of progressing strategic initiatives by serving on advisory committees, leadership boards and think tanks. Create volunteer engagement opportunities (leadership board) to maximize donor cultivation strategies.
Implement executive leadership volunteer opportunities on advisory committees, leadership boards and think tanks, as a direct component of philanthropic giving for university Advancement.
Track relationships with major donors to coordinate volunteer leadership opportunities and donor engagement activities. Manage donor volunteers and assist to ensure they are connected and acclimated to the committee on which they will serve.
Work with leadership to ensure best practices and protocols are established and implemented for successful volunteer opportunities and donor engagement.
Working with Development colleagues, manage the implementation of volunteer participation strategies for College-development fundraising business plans.
Manage annual engagement, recruitment, retention and recognition plans to track and establish the relationship between volunteers for the University and UH strategic goals.
Performs other job-related duties as required.
Bachelor’s Degree and 3 years experience.
Congregations for The Homeless (CFH)
CFH serves people from diverse cultures, races, gender identity, sexual orientation, and ages. We value diversity and intentionally work to recruit, hire and retain staff who reflect the diverse client population we are serving. CFH is an equal opportunity / affirmative action employer.
CFH (Congregations for the Homeless) is a secular 501(c)3 nonprofit organization founded in 1993 to provide a warm, safe, and hospitable place for single men to sleep and be nourished with three healthy meals each day. Today, with phenomenal partnerships and support from King County’s Eastside community, CFH serves more than 2,000 people each year with shelter, permanent subsidized housing and other life-saving supportive services – including 83,000 meals; Several hundred men we serve are able to move from shelter to permanent housing each year.
CFH is a healthy, fiscally stable organization with a dedicated Board and staff poised to advance its mission: partnering with men & the community to create a path from homelessness to stable living.
Our core values are relationship, dignity & respect, community and empowerment. These values embody how we work with the men, community and each other.
This is a very exciting time for CFH as the organization recently moved to providing the Eastside’s first 24/7 year-round Men’s Center and emergency shelter in our temporary location while we move forward on opening doors to our permanent location; targeted for 2022. We are engaging the wider community in new and impactful ways to provide hope, dignity and the building blocks that provide stability to people in need on our streets.
OVERVIEW OF POSITION:
CFH’s Volunteer Program is critical to furthering CFH’s mission and values through the relationship cultivation and stewardship that takes place by connecting community members with those experiencing homelessness and by incorporating volunteers in ways that are effective and impactful. The Volunteer Manager is responsible for developing, implementing, evaluating and updating CFH’s Volunteer Program to ensure it remains one of CFH’s most valuable resources. This position also provides community engagement and events support as needed.
Collaborate with staff, clients, volunteers, and community partners to advance the vision and culture of volunteerism at CFH.
Cultivate positive relationships with staff, clients, volunteers, and community partners to support volunteer recruitment and retention.
Develop, promote, and maintain a wide range of volunteer opportunities within the organization.
Engage regularly with CFH programming to identify and maintain effective and relevant volunteer roles.
Create and maintain current position descriptions and volunteer schedules.
Recruit, interview and place applicants for volunteer work that meets the identified needs.
Conduct (directly or indirectly) volunteer orientation and training (onboarding).
Conduct (directly or indirectly) staff training & support in the use of volunteers.
Serve as the primary point of contact and supervisor for all volunteers.
Confer with volunteers to resolve grievances and promote cooperation and interest.
Maintain accurate records and provide timely statistical and activity reports on volunteer participation.
Develop and manage volunteer policies, procedures, and standards of volunteer service
Develop and evaluate volunteer recruiting, retention, engagement, and termination practices; recommend/implement changes as appropriate.
Stay current on Volunteer Management best practices.
Create, update and use a variety of communication methods (such as, presentations, newsletters, trainings and handbooks) to effectively provide relevant information for potential and current volunteers.
Routinely communicate with all CFH staff to ensure that accurate and timely agency information and assistance is provided to volunteers in support of their roles.
Manage in-kind program donations, such as food and products; includes oversight of donation drives and drop offs.
Develop and oversee program budget
Remain current in general office technology and volunteer management tools
Bachelor’s or associate’s degree and at least two years’ related experience, or an equivalent combination of education and experience.
Energetic and forward thinking with high ethical standards and an appropriate professional image.
Strong commitment to CFH’s mission.
Understanding (or commitment to develop an understanding) of the intricacies of homelessness.
Demonstrated understanding and respect for the diverse viewpoints shared by communities about providing services to people experiencing homelessness.
Excellent interpersonal skills with strong ability to authentically listen and build collaborative relationships.
A strong orientation toward social justice concerns.
Experience, ability and willingness to work respectfully with culturally diverse people.
Ability to think outside the box with creativity, ingenuity, compassion, and commitment to the mission.
Flexible, adaptable, and works well under pressure
Excellent organizational skills, accuracy and attention to detail required.
Outstanding ability to organize self and others in an efficient, diplomatic and effective manner.
Strong computer skills, with ability to create and maintain databases
Access to reliable transportation and valid Washington State driver’s license.
Ability to attend work regularly, including scheduled work time outside of typical office hours (evenings and weekends)
What is the opportunity?
The Volunteer Manager is responsible for developing and implementing a volunteer program for the work at Water Mission headquarters, the Charleston Community, as well as the future plans for the Global Water Center. With an understanding of basic High Impact volunteer management principles, the Volunteer Manager will recruit, select, equip, lead, and develop volunteer leaders. He/she will also develop and implement a strategy for utilizing volunteers in the new Global Water Center and future disaster response plans. This role is based in Charleston, SC, and will be responsible for working inter-departmentally on the development of tools and training materials, as well as managing electronic tools that support volunteer management. A successful Volunteer Manager will:
Work inter-departmentally to identify volunteer opportunities at Water Mission headquarters; work with those departments to select, equip, and lead volunteers that further the mission
Develop, implement, and communicate a system for receiving applications and tracking volunteer prospects through the interview, selection and placement process
Develop and implement a recognition and retention plan that builds one-on-one relationships, provides a platform for transparent two-way communications, and celebrates and honors volunteers throughout the year. This could include but is not limited to an annual volunteer appreciation dinner, yearly recognition award, personal notes of encouragement, annual participant survey, etc.
Oversee, coordinate, and, when needed, host tours at Water Mission headquarters in North Charleston including recruiting, selecting and training tour guides and identifying future speakers for a local Speaker’s Bureau
Oversee and support Educators Think Tank, volunteer-driven initiative that creates awareness of the global water crisis in public and private schools in the greater Charleston area
Support the efforts of the Charleston Walk for Water by serving on the Walk committee, providing volunteers for Walk day, and coordinating volunteers on the day of the event. In addition, provide volunteer support for other special fundraising events, donor events and internal events as needed
Maintain and develop the use of technology to schedule and communicate with volunteers, and the use of Blackbaud Raisers Edge database to track statistical information and program records
What is required?
Personal and growing relationship with Jesus Christ
BA or BS in Business Administration, Human Resources, Marketing and Public Relations, and/or Communications is preferred
Passion and calling to develop strong relationships with others who are passionate about solving the global water crisis
3-5 year of experience leading and developing volunteers and volunteer teams is required
Proficiency with Blackbaud Raiser’s Edge software preferred