Here are sample job postings for Trust & Safety roles...
Trust and Safety Program Manager
TikTok
As a Trust & Safety Program Manager on our Safety team you are the glue that ensures our policies, programs, and systems work together across our many apps to protect consumers and prevent abuse. You work to push projects and operational changes forwards, to implement policy changes, and start new processes and teams. You coordinate between product managers, operations teams, and policy specialists to actually get things done. A master of interpersonal communication and task management, you travel frequently between our global offices, especially the Bay Area and LA.
Responsibilities
Requirements
Even Better If
Minimum qualifications:
Preferred qualifications:
Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you’re a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed – with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Governance Risk and Compliance at Trust and Safety is focused on ensuring that our business is always consistent with content regulations. We balance Google’s legal and compliance requirements with the dynamic needs of our users and the values of our company. In this role, you will be at the forefront of our regulatory needs. You will be responsible for building frameworks, processes and systems that will deliver defensible compliance at scale. You’ll stay informed about the dynamic regulatory landscape, industry trends, and internal operations and communicate solution based recommendations to executives and drive innovative solutions for compliance at Google scale.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Policy Specialist, Ads, Trust and Safety
Minimum qualifications:
Preferred qualifications:
Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you’re a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed – with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.
Our team works cross-functionally and globally. We are driven by our focus on the user and passion for using our technical, legal, business, and policy experience to improve Google’s policies and user experience. We advise Google on core principles and drive and manage complex projects.
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Trust & Safety Specialist
CrowdRise
Do you believe that people should compassionately support one another to create a better world? Well, we do!
Serving as the world’s most trusted fundraising platform, GoFundMe is committed to creating a better world by making it safe and easy for people to support causes they’re passionate about. When someone sees a need—whether it’s in their neighborhood or across the globe—they can turn their compassion into action through GoFundMe. Our customers have raised over $10 billion for their personal causes, making GoFundMe a top 200 website in the US based on traffic, with a monthly audience of over 100 million people. To become the trusted brand in social fundraising, we created an easy-to-use product, built a Customer Happiness team that delivers rapid support to our customers, and established the first and only donor protection guarantee in the industry: the GoFundMe Guarantee.
An industry leader, GoFundMe’s Trust & Safety department leverages a variety of technical tools to assist our talented and motivated team in protecting our customers from fraud. By protecting the opportunity to give safely online, we drive growth, strengthen our brand, and do the right thing by our customers. As a member of the Trust & Safety team, you work closely with the other functions of Customer Operations and Communications teams to protect customers and the brand. Within Trust & Safety, one part of the team focuses on account investigations and proactive misuse, while this role is more designed for handling content moderation review and policy escalations, helping ensure funds are safely delivered, and more. This is an incredibly fast-paced job where you are required to consider all options, operate at an impeccable level of consistency, and collaborate to find the right solution in your quest to keep GoFundMe safe.
We have built an extraordinary group of driven and intelligent professionals who focus on developing their skills and moving the department forward in the exciting space of social fundraising. We are looking to add talented people who will protect and strengthen our global trusted community and master new techniques and technologies to ensure GoFundMe remains the most trusted place to give online.
The Job…
You…
Why you’ll love it here…
Transparency Onboarding Mgr.
Must have 3+ years experience in account management and experience working in a fast paced and ambiguous environment
Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of direct and third-party sellers
Role: A Transparency Onboarding Manager will be responsible for onboarding a book of accounts (brands/manufacturers) to the Transparency service ensuring a successful transition and ongoing usage of the service. As part of this role you will also work with brands during the implementation phase as an adviser and project manager ensuring a smooth onboarding experience. You’ll also have a great deal of influence on streamlining the operational processes involved in the implementation process by documenting best practices, writing onboarding guides, and advising our product management team on features that will enable self-service.
The role will offer a set of repeatable tasks as well as ambiguous tasks that require decision making and consulting with brands as they’re onboarding to our service and making key decisions about how they’ll display Transparency labels on their consumer facing packaging. You’ll work with commercial and homegrown tools to manage a brands onboarding and ongoing usage of our services. The main functions of the role are listed below, although the list is not exhaustive and may change from time to time.
1. Catalog expansion/enrollment
2. On-boarding additional plants or production lines
3. Adding value to existing Transparency enabled products
4. Communication and roll out of new features
5. Invoicing
6. Reporting questions/support
7. Resolving tickets with internal stakeholders
8. Counterfeit escalations
9. Content management
As a strategic contributor to the Transparency team you will have the opportunity to dramatically accelerate adoption of Transparency by applying sound operational practices, inventing and simplifying job functions, and training your peers on best practices for efficiency.
Policy Specialist, Trust and Safety
Platphorm
Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and online communities, and a passion for catching the bad guys?
Platphorm is looking for a Policy Specialist, Trust and Safety to be a part of our Policies and Abuse team. The Policies and Abuse team enforces Platphorm’s policies across our various domains. The team creates, communicates, and enforces policies while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brand. You will make judgment calls about whether content breaks our rules and be able to explain your decisions to users. You aren’t afraid of making tough calls, and you have a genuine passion for tackling complex policy issues while working closely with various departments including Customer Advocacy, Risk Management, and Marketing.
Founded in 2009, Platphorm is a software development firm with an expanding portfolio of niche B2C communications marketplaces and global operations staff in six different countries. The marketplaces we’ve built enable anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat. Our dog-friendly headquarters with a fully-stocked kitchen are located in downtown San Francisco.
Responsibilities:
Qualifications:
Benefits:
Trust & Safety Analyst, Risk
Kickstarter.com
Kickstarter’s Trust and Safety Team is looking for a teammate with strong critical thinking and deduction skills, a knack for gathering information and spotting trends, along with the courage and resolve needed to moderate user generated content and develop tools that identify and preempt threats to our ecosystem.
About the Team
You’ll be joining Kickstarter’s Trust and Safety team, a collaborative group of people who are passionate about keeping the ecosystem safe and building trust within the community, allowing creative projects to flourish on our platform. We believe in clearly defined and evolving policies, open channels of communication within the team and across the organization, and the delicate balance required of maintaining both effective and efficient workflows.
About the Role
This position calls for a data-curious individual with a knack for pragmatic decision-making, the ability to identify signals of fraud and establish patterns, strong written communication skills, and most importantly, the ability to make difficult decisions independently and impartially. We are looking for an analyst with demonstrated interest and/or experience in a payments, risk, and/or Trust & Safety adjacent role to join our team.
In This Role, You Will:
About You
Community Trust & Safety Specialist
Behance (Part of the Adobe family)
Behance, the leading platform to showcase and discover creative work, is seeking a Community Trust & Safety Specialist to join our unique team within Adobe. As a part of the Adobe family, we’re crafting the future of creative workflow. Our talented team of designers, developers, and community managers work hand-in-hand to create revolutionary products that connect and empower the creative world.
As a Community Trust & Safety Specialist, you will work to keep our platform safe and compliant. You will work closely with the Trust & Safety and Community Experience teams at Behance.
Responsibilities:
You have:
Bonus: Zendesk experience and or a current Behance user.
Experience:
Education:
Language:
Work Location:
Hours per week: