Technical Account Manager

Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

The Customer Success team is looking for a driven and detail oriented Technical Account Manager. You will have responsibility for a small number of assigned accounts, maintaining a single-minded focus to ensure clients are extracting the most value out of their Salesforce investment. The TAM will have a track record in translating complex technical issues into tangible solutions. Collaboration with our most strategic customers is a primary responsibility, demonstrating comprehensive knowledge of the Salesforce platform. You will forge relationships with your customers, developing a deep technical understanding of their Salesforce implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents.

The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently. The TAM will likely be required to travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s needs.

Responsibilities

Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.
Help customers achieve their business goals and outcomes by providing timely, proactive recommendations that will benefits customers’ ongoing usage of Salesforce.
Attain Trusted Advisor status with both key business and technical decision makers.
Identify key industry business process areas for opportunity to use the Salesforce platform.
Advocate for innovation and early adoption of platform capabilities with our 3 release yearly schedule through customized release reviews.
Uncover projects that are fit for our Configuration Services, gather key requirements and act as liaison between the customer and the Configuration Services team.
Lead Technical Health Reviews and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs.
In support of the Customer Success Strategy and Success Manager, monitor and identify trends in Salesforce adoption and utilization, Success Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.
Proactive liaison and focal point into Salesforce Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.
Forewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies.
Play a key role in Product and Technical Red Account management and resolution.
Provide proactive Communications in the event of a service degradation or disruption.
Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
Provide timely account or issue executive level summary status reports both internally and to the customer.
Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions.
Demo existing unused salesforce capabilities/functionality.
Drive follow-up of technical Accelerator recommendations.
Recommend AppExchange Partners/ISVs/SIs based on requirements.
Recommend appropriate Success Cloud offerings ( e.g. Salesforce Services, Accelerators, etc…).
Contribute and collaborate internally to the Salesforce team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as Subject Matter Expert (SME) for specific technical or process areas.

Minimum Qualifications

BA/BS Degree (or equivalent)
Minimum of 8 years relevant work experience in one or more of the following: Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, Technical and/or Solutions Architecture.
Experience in dealing with large, complex, distributed systems scale business.
Comfortable in dealing with IT systems that support end to end business processes across the customers’ value chain.
Large scale implementation experience with complex solutions environments.
Navigate, escalate and lead efforts on complex customer requests or projects involving multiple parties and enterprise systems.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.
Ability to prioritize, multi-task, and perform effectively under pressure.
Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements into technical features.
Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation.
Thorough familiarity with the database, application and network technologies used in Cloud Computing (e.g knowledge of network topologies and devices, database concepts and SQL, multi-tenancy).
Knowledge of the software development process and of software design methodologies (coding experience useful, but not required).
Second language is a benefit.
Ability to travel up to 50%

Preferred Qualifications

Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Marketing Cloud Specialist).
Enterprise Architecture Experience is a plus.
Deep technical knowledge and implementation experience with software development patterns (MCV, N-Tiered).
Deep technical knowledge of Salesforce products and features, capabilities, best use and how to deploy, including knowledge of the Salesforce platform and ecosystem.
Knowledge of Salesforce multi-org implementation best practices and strategies.
Experience defining and delivering custom Force.com enterprise applications in a technical and/or functional leadership role.

Technical Solutions Architect

Bloomberg Philanthropies

Interested in leveraging your strong analytical and technical skills to design, develop, and implement technology solutions? Looking for ways to blend your strong communication and client-facing skills with your technical aptitude?

Bloomberg Philanthropies Information Technology (IT) division is seeking a Technical Solutions Architect who can partner with our internal clients to understand their business needs and requirements, architect best-in-class technical solutions, and implement them for priority projects.

We’ll trust you to leverage your ability to work closely with clients to learn the business and identify opportunities for process and workflow improvements, while working with the IT team to define clear product requirements, delivery timelines, and implementation milestones. To achieve this, you will develop your knowledge of philanthropic processes and leverage your technical skills to design and enhance client-facing workflows, build data models and data dictionaries, and implement processes that ensure robust data quality. In close collaboration with stakeholders, development teams, and clients, you will deliver technical products that improve the quality of our data, make the business more efficient, and extend the capabilities of our technology stack.

Responsibilities Include:

Process Improvement
Facilitate current and future state process design sessions with end users
Conduct impact analysis of changes/enhancements requested by the users by documenting modified process workflows
Document various processes that need to be translated into technology systems

Analysis, Technology Design and System Implementation

Evaluate the client’s business needs
Research possible technical solutions to review with end users that could fill the need
Design and prototype the technical solutions to ensure client requirements are met
Work with development teams and end user stakeholders to ensure technical solution functionality

Data and Reporting

Manage the data model that supports business workflows and reporting needs
Understand how to connect multiple disparate data models and define clear data dictionaries that define what the data means, how it is populated, and how the data interacts
Define clear data migration strategies and assist with development of data migration tools where needed
Support post various data clean-up activities on an as needed basis

Strategic / Relationship Management

Translate complex technical concepts into client features and impact when dealing with stakeholders and end-users
Relationship with key business stakeholders to collaborate on improving the different enterprise systems
Own relationship with vendors to clearly communication organization’s needs including collaboration on enhancement delivery and escalation on service issues
Ability to work across internal teams. Build and maintains strong partnerships with all team members; maintains regular working relationships with other departments.

What You Need to Have:

Strong ability to manage multiple priorities, projects, and deadlines across multiple stakeholders and business initiatives.
Demonstrated knowledge of a coding language, such as Python, with proven experience leveraging to perform data analysis, process enhancements and automation, etc.
Ability to analyze large quantities of data through data analysis tools and an ability to interact and pull data from different types of databases and systems (SQL, API, BAS Services, DL, etc).
Drive and motivation to work independently as well as with large groups of stakeholders.
High attention to detail, with demonstrated ability to not just identify problems but provide solutions.
Ability to proactively seek answers and communicate potential risks.
Ability to translate complex technical concepts for business stakeholders and clients

We’d Love to See:

Experience working with Bloomberg data to build tools, templates, or models by using tools such as BQL/BQUANT, Microsoft Excel, R, etc.

If this sounds like you:

Apply if you think we’re a good match. We’ll get in touch with you to let you know what the next steps are.

Bloomberg is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Senior Solutions Architect / Technology Lead

Frong

Join us to do the best work of your life. At frog we are united by our shared passion for transforming the human experience. We imagine, we make, and we scale new customer experiences to market. We combine human-centered design thinking and emerging technology with an agile approach to help businesses open up new streams of revenue, maximize the lifetime value of customers, and defend against disruption.We accomplish these outcomes by taking on complex challenges, big asks, and things that have never been done before. We look beyond point solutions and apply design to the creation of new strategies, systems, and—in some cases—entirely new businesses. We’ve built a collaborative, friendly, and respectful environment where employees are fiercely driven and passionate. It’s these values that contribute to our success as the leading, innovation and design firm. Our work is transformational because our people are extraordinary. frogs are analytical and artistic, conservative and unconventional, technical and whimsical. We look for hybrid talents and build teams around divergent expertise, which allows us to solve problems and uncover opportunities in unique ways. frogs are some of the best talent in the world, and together we advance the human experience through design.

The Position:
The Solutions Architect position sits within frog’s Solutions Architecture team, whose charter is to architect high quality customer experiences for our diverse clientele. Be a thought leader, revered and valued by Fortune 500 clients, and lead the design of some of the most innovative web apps in the market today.

The Contribution:

Work closely with the creative and client team to perform technology feasibility of the intended experience
Research and explore new emerging technologies: ZeroUI, mixed realty, materials innovation, connected environments, and blended intelligence
Perform gap analysis on the client’s current architecture(s), identifying challenges and opportunities
Participate in project scoping and estimation tasks
Work with the creative team to understand and translate the interaction design to requirements and new architecture possibilities
Own the reference architecture definition for the new experience at frog
Lead the development team and provide guidance ensuring development in compliance with architecture
Establish and build the new service or application architecture for new client systems based on the latest developments in the industry
Write technical architecture and detail software design document
Ability to support the client organization pre- and post-launch
Strong understanding of the complete web application stack
Act as the technical expert voice of frog to the customer helping them understand the key technical considerations of their solution
Can communicate a clear PoV regarding their approach to architecture and technology tradeoffs
Coach junior technologists

You Are

Someone who wants to influence your own development. You’re looking for a company where you have the opportunity to pursue your interests across functions and geographies, and where a job title is not considered the final definition of who you are, but the starting point. You bring to the organization the following competencies:

Passionate for creating innovative, new customer experiences that disrupt the market
At least 5+ years of web application development experience, executing the entire SDLC from concept to production
Experienced with DevOps, Agile delivery and best practices
Industry experience developing and delivering highly available, highly scalable web application(s)
Evidenced experience in working in a consultancy/professional services environment
Experienced at bringing technical consulting for customer interactions
Master at generating technical architecture design deliverables for both internal and external consumption
Capable of creating high level estimates based user stories, requirements/hero flows

Solutions Architect

Spark Digital

Client Info

Our client is revolutionizing education in the United States with school-based learning tools that are live, online, collaborative, and customized to the unique needs of each student. Started in New York City, our client now supporting dozens of schools across the United States with algorithmic lesson plans to allow teachers to personalize lesson plans to students on a daily and weekly basis. Backed by the Bill & Melinda Gates Foundation and others, our client is redefining how technology can support teachers and facilitate learning.
Offices: New York City, New York
Contract length: 2/3 months

Project & Role

Our client has proved their technology works in over 100 schools around the US. Now they are building a team to lead the commercialization of the platform so it can be used by students and teachers across the country.

Responsibilities

Understands the client’s vision, objectives and pain points and translates them into detailed specifications
Identifies dependencies/risks and clearly communicates solution architecture options to internal and external leadership to drive decisions
Leads systems research and analysis to formulate recommendations
Collaborates with clients and colleagues to determine functional and non-functional requirements for new software or applications
Helps program leads to capture requirements in the form of epics and user stories, define scope and effort sizing/estimations
Helps stakeholders envision the future and assess the impact of changes to existing systems and workflows
Develops high-level product specifications with attention to system integration, and feasibility and budget constraints
Provides technical guidance and coaching to developers and engineers
Ensures software meets all requirements of quality, security, modifiability, extensibility, scalability, etc
Ensures code is properly documented where applicable or required

Tech stack

AngularJS & Angular 2+
.NET Core
Postgre SQL
Dapper ORM

Technical Account Manager

Sift

About the team:

The Technical Account Management team comprises creative product experts who work with our customers to drive adoption of Sift’s Digital Trust & Safety solutions. TAMs unlock strategic business value for online digital businesses across all major industries and around the globe.

We are subject matter experts of Sift’s products and our customers’ needs. Cultivating trusted relationships, we leverage our product and industry knowledge to drive ROI and build long-term customer success & satisfaction. Internally, we are the voice of the customer – advocating for their needs and championing their success.

It’s a powerful team that bridges business and technical challenges while maximizing customer success and value with Sift’s suite of solutions. We love addressing real world opportunities and enabling our customers to do their best work.

What we’re looking for:

We’re looking for a Technical Account Manager to work closely with our customers to identify and address business and technical challenges. As a member of the Technical Account Management team you’re an ambitious self-starter with a knack for building relationships, a strong technical acumen and cross-functional skill set.

What you’ll do:

Ultimately, your goal is to drive adoption and partner with our customers as a trusted advisor to unlock value and find solutions to their needs that leverage Sift’s Digital Trust & Safety solutions. You’ll do this by:

Understanding the customer’s business: Identify and address business and technical challenges, owning the entire process. This includes the relationship, project-management & communication of issues and solutions.
Be a Sift product expert: Build and maintain a deep understanding of Sift’s product offerings. Find, distill and share best-practices across your customers. Take a first pass at debugging issues & making recommendations for better integrations (our Solutions Engineers will be around to help!).
Be a customer advocate: Champion and represent customers’ internally. Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization for your customers.

What would make you a strong fit:

3+ years experience in a Technical Account Manager role or similar role (e.g. customer success, account management, customer support)
Outstanding customer-facing communication skills, including the ability to communicate and build relationships with all levels and audiences – from fraud analysts to the C-suite, technical and non-technical.
Strong business acumen and experience influencing change at all levels of a customer organization.
A strong work ethic and commitment to excellence. Being creative, collaborative, goal-oriented, thoughtful, and resourceful.
A bias for action. Demonstrated ability to continuously learn, work independently, and make decisions with minimal supervision.
A track record of creating documentation of processes, playbooks, and other information for use by TAMs & other teams (and maybe even customers)
Ability to work effectively in teams of technical and non-technical individuals across multiple concurrent projects.
A solid working knowledge of various web technologies, an understanding of APIs, and databases
Nice to have (but not required): Experience in the fraud ecosystem

A little about us:

Sift is the leading innovator in Digital Trust & Safety. Hundreds of disruptive, forward-thinking companies like Airbnb, Zillow, and Twitter trust Sift to deliver outstanding customer experience while preventing fraud and abuse.

The Sift engine powers Digital Trust & Safety by helping companies stop fraud before it happens. But it’s not just another anti-fraud platform: Sift enables businesses to tailor experiences to each customer according to the risk they pose. That means fraudsters experience friction, but honest users do not. By drawing on insights from our global network of customers, Sift allows businesses to scale, win, and thrive in the digital era.

Benefits and Perks:

Competitive total compensation package
401k plan
Medical, dental and vision coverage
Wellness reimbursement
Education reimbursement
Flexible time off

Solutions Architect

CrowdTwist

About Us
CrowdTwist is a fast-growing company that is changing our industry by providing the most comprehensive omni-channel loyalty & analytics solutions for industry leading brands such as LEGO, Marvel, Carhartt, Zumiez, Nestlé Purina, AMC’s The Walking Dead, Vitamix and others. Our software helps build more profitable and active relationships with customers, delivers a deeper understanding of how customers engage across channels and drives a measurable increase in high value behaviors and spend. We have a fun, generous company culture that’s built on our fundamental principle that when you give more, you get more.We’re looking for a Solutions Architect who has a proven track record in managing digital, marketing and/or loyalty solutions. You will be responsible for leading the technical implementation and ongoing success of our platform with our major clients. Come join us!

Key Responsibilities

Partner with client technical teams on designing and integrating the CrowdTwist solution across their omnichannel tech stack, including CRM, ESP, commerce and other partner integrations
Independently lead technical implementations from onboarding through launch by defining requirements, documenting data flows and QA-ing integrations in an effort to achieve the strategic vision of the program
Serve as the primary technical interface for clients and develop strong relationships that instill confidence across the organization especially with the program leader and technical contacts
Collaborate cross-functionally with product, engineering and data science teams to identify opportunities for platform optimizations while representing the technical needs of our clients
Confidently deliver solution recommendations to and achieve buy-in from key client stakeholders on critical platform integrations
Define and establish repeatable internal processes to maximize efficiencies to on-board and manage clients

Knowledge, Skills and Abilities
Candidate will have 3-5 years’ experience in solutions architecture and a keen understanding of the digital business. Experience from a technology SaaS company and project management skills are highly preferred. Bachelor’s degree required.

Technical Experience: Understanding and experience in API concepts and usage, relational database SQL, point-of-sale / commerce integrations and site user experience.
Relationship Management: Personality and aptitude to build strong relationships and bonds with client base. Experience setting and managing customer expectations.
Organizational Skills: Extremely organized with a strong attention to detail. Experience managing and prioritizing multiple client requests in a fast-paced environment, including timeline scoping and making trade-offs.
Results Driven: Proven results on delivering/exceeding goals within budget and on-time
Communication Skills: Exemplary written and oral communication skills across business and tech.

More About Us

We offer a generous employee benefits package including gym subsidies, stock options, fully paid medical, dental and vision plans for employees and their dependents!!
Collaborative work environment that fosters bonds beyond the workplace
Provide lunches, drinks and ample snacks
Dog friendly environment
One month PAID sabbatical after three years of continuous service